Mbarara - Kasese Road, Katunguru, Uganda
#7 of 7 hotels in Katunguru
Guests' ChoiceBased on 24 hotel reviews
8.3Cleanliness
9.4
Comfort
9.0
Location
9.1
Facilities
9.0
Staff
8.6
Value for money
7.9
Free WiFi
6.9
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Showing 1 – 24
Reviewed: 15 February 2024
Patricia
NetherlandsNothing
The location and the swimmingpool
Stayed in February 2024
Reviewed: 23 August 2023
Russell
United KingdomWater pressure Help with tours
Staff Location Rooms
Stayed in August 2023
Reviewed: 14 July 2023
Linda
Hong KongNo Wifi in rooms, water pressure low for shower.
Very large bedrooms and bathrooms and bedroom has a fan. Has balcony to sit out. Elephants roam in the grounds. Lovely setting and close to park entrance. Small pool but nice. Food good. Staff friendly.
Stayed in July 2023
Reviewed: 5 November 2022
Edwige
Germanyevery was good
Big rooms, clean , yummy food , friendly and caring staff . From the terrace we were able to watch elephants and water buffaloes
Stayed in September 2022
Reviewed: 14 August 2022
Marc
NetherlandsWe reserved two rooms for 4 adults: wife, me and two daugthers (19 and 21). But actually one room was enough, because the two beds (per room) are both double large beds. The rooms are very spacious, so very easy to sleep with 4 adults in a room.
Excellent location. Nice pool. Spacious restaurant building with good wifi.
Stayed in July 2022
Reviewed: 5 August 2022
Meghan
United StatesN/A
The lodge was beautiful and our cottage was equally gorgeous, spacious, clean, stocked with waters, and the fan kept us cool all through the night. The staff were more than attentive, remembering our names, checking on us, preparing meals timed with our activities, and coordinating all our activities in the park. We were able to show up and simply enjoy our time with their coordinated plans and meals. The value for this lodge and service is great-don’t pass up this spot for your next safari!
Stayed in August 2022
Reviewed: 16 June 2022
Timothy
BelgiumLack of communication between the staff Overcharging due to lack of communication Slightly too expensive Electricity cuts off in the rooms quite often
Really beautiful location Very friendly staff Facilities very nice Food was delicious Spacious rooms
Stayed in June 2022
Reviewed: 3 March 2022
Lakshman
UgandaIt was as expected and comfortable stay.
Stayed in March 2022
Reviewed: 26 July 2021
Andrew
UgandaThere is need to create a fire buffer from the hedge to the cottages. Breakfast needs to be upgraded
Styling and decor
Stayed in July 2021
Reviewed: 2 May 2024
Dongqing
Chinanothing
非常好的一家酒店,目前的评分显然低了,服务真的无可挑剔,客房设施很好,关键又大又干净,打扫非常认真。东西挺好吃的,尤其晚餐,出品很不错 it was an absolutely delightful experience. Here are a few highlights that made my stay truly memorable: 1. **Location**: The hotel's location is fantastic, offering easy access to the city's attractions while still providing a peaceful retreat. The sunset views from the hotel were breathtaking and a highlight of my day. 2. **Room Quality**: Our room was spacious, immaculately clean, and beautifully appointed. The attention to detail in the room's design and maintenance was evident and greatly appreciated. 3. **Service**: The service was outstanding. Every staff member we encountered was incredibly friendly, proactive, and eager to assist. Their genuine warmth and professionalism made us feel truly welcome. 4. **Food**: The culinary offerings at the hotel were a delightful surprise. The dinner was particularly impressive, exceeding my expectations with its variety, quality, and presentation. 5. **Overall Experience**: From the moment we arrived to the moment we departed, our experience was seamless and enjoyable. The combination of a great location, comfortable accommodations, exceptional service, and delicious food made our stay truly special.
Stayed in May 2024
Reviewed: 3 January 2024
Robert
Saudi ArabiaI booked one night, and despite a short wait before I could check in, everything went okay. The next morning I wanted to extend my stay for another night, confirmed and paid one more night at reception; then I went on game drives, came back in the afternoon. This is when I was told that prices have increased since I left in the morning and I now need to pay more for my room, and also move to another, smaller, room. With some arguing I did not pay more for my room, but had to pack and move to the other side of the lodge. The next thing happened when I checked out, where my bill showed charges that I already had paid with the room (dinner) and I was asked to pay again, and with some haphazard accounting they managed to add the same items a couple of times. Required another discussion with the reception before the overcharge was dropped. I am not sure if all this was due to incompetence or malice, but the place sure felt like a ripoff!
The place is clean, location is great, and most of the staff are very friendly and helpful.
Stayed in January 2024
Reviewed: 6 October 2023
Gatsiosafariz
UgandaThe staff were friendly, amazing place with elephants 🐘 coming to say 👋.... The food was great and close to the lake. Will definitely be back
Stayed in September 2023
Reviewed: 18 April 2023
Fauz
UgandaWent with my wife. This facility was affordable and the staff was very nice. Always there when we needed them. The scenery was also magnificent. We could see buffalo grazing and had elephants visit the lodge once in a while. We had most of the activities we did in the game park organised for us by the lodge which took out any inconvenience we may have had.
Stayed in April 2023
Reviewed: 4 March 2023
Jurgen
NetherlandsThe cottages are very clean and spacious. Together with the pool and sitting area it really is a fantastic place to stay. The staff is super friendly and the food was the best we have had in Uganda.
Stayed in March 2023
Reviewed: 7 July 2022
Nantume
UgandaNone
It's such a beautiful place to be art, our honeymoon was 100%. Great food, big spacious exquisite rooms, great environment and stuff with wildlife high fiving the guests.
Stayed in June 2022
Reviewed: 28 February 2022
Laurence
FranceNo maintenance , no gardens, no interesting view. Foiod not terrible The terrace of bedroom was to small with hudge arm chairs and table so we couldn't turn arround
The bedroom Large and OK With a little fan.
Stayed in February 2022
Reviewed: 22 February 2022
Marina
SwitzerlandSwimming pool still under construction but still possible to use.
Very friendly and helpful staff. Beautiful rooms with everything you need. Very comfortable beds. Breakfast and dinner was very tasty.
Stayed in February 2022
Reviewed: 30 December 2021
Carsten
GermanyNoise I: The pool, that some of you might now well enjoy has been constructed during our stay: from 8am to 7pm we heard constant construction noise. Issue could not be completely solved by the management, so that we had to sort it out with the workers. Noise II: During our stay the power was cut off for more than 2 days in a row, which lead to the generator to run for this time. The generator is located between the 3 cottages on the right side of the premises and hardly isolated for noise. Noise III: The lodge is located ca. 500m from the main road. The main road has massive speed bumps, which create loads of noise from empty trucks trying to crawl over them. This is especially challenging in the night. Noise of the generator helped ;-) Noise IV, somehow funny: some guests brought their portable boom box to play their favorite Ugandan music to their pleasure. Since it was not to our pleasure, we asked them to tune it down. They refused and made almost racist comments towards us; we did not take them seriously, since the guests were drunk. We took over the boom box via bluetooth and muted it.
The staff were extremely friendly, helpful and supportive, provided solutions for most of our questions. Water Buffaloes and Elephants passing by our cottages in the night was extremely pleasant and a unique experience. A water hole is lcated in front of the lodge with herds of elephants and water buffaloes approaching to take a sip: perfect sight!
Stayed in December 2021
Reviewed: 25 February 2023
Raquel
RwandaThere are no comments available for this review
Stayed in February 2023
Reviewed: 15 February 2023
Chiara
NetherlandsThere are no comments available for this review
Stayed in February 2023
Reviewed: 24 August 2022
Janina
GermanyThere are no comments available for this review
Stayed in July 2022
Reviewed: 13 January 2023
Lillian
UgandaThere are no comments available for this review
Stayed in December 2022
Reviewed: 9 August 2022
Timothy
UgandaThere are no comments available for this review
Stayed in August 2022
Showing 1 – 24
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