Reviews of Mbale Resort Hotel 5 stars
Plot 50 Bungokho Road, Mbale, Uganda
#9 of 9 hotels in Mbale
Guests' ChoiceReview score
Based on 124 hotel reviews
7.8Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
8.3
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Facilities
8.1
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Staff
8.6
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Value for money
8.0
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Free WiFi
6.8
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Reviewed: 26 May 2024
Douglas
United Kingdom150 reviews6 helpful votes9.0“Nice few days on Mbale”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Lovely hotel. Beautiful gardens. Lovely breakfast. Conveniently placed. Staff very good. Stay there always when In that part of Uganda as Always receive a warm welcome
Stayed in May 2024
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Reviewed: 25 May 2024
Mian
United Kingdom1 review8.0“Warm and friendly”- • Business trip
- • Group
- • Superior Double Room
- • Stayed 6 nights
- • Submitted via mobile
None would be great to have more vegetarian choices
Execellent staff
Stayed in April 2024
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Reviewed: 1 April 2024
Susan
Uganda1 review9.0Superb- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The parking area, and weekend fill up from non residents
The meals
Stayed in April 2024
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Reviewed: 28 March 2024
Zijjan
Uganda18 reviews1 helpful vote9.0“Everything was fantastic.”- • Leisure trip
- • Solo traveller
- • Superior Twin Room
- • Stayed 1 night
The breakfast was great. The staff are very caring. They will call to ask if you prefer breakfast in room, or in dining?
Stayed in March 2024
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Reviewed: 23 March 2024
Zijjan
Uganda18 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Had a mosquito in the room yet without net
Ambience given the circumstances
Stayed in March 2024
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Reviewed: 5 January 2024
Mugumya
Austria3 reviews7.0“Felt at home”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Cold water in the bathroom which was later worked on after our rescue call.
Breakfast variety 😋
Stayed in January 2024
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Reviewed: 27 December 2023
Ray
United Kingdom25 reviews2 helpful votes8.0“Have stayed here before. Has improved frpm lasr stay. Main problem was lack of hot water in bathroom”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 7 nights
Food was cold,
Good selection, eggs cooked to your own specification. Good coffee
Stayed in December 2023
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Reviewed: 27 December 2023
Patricia
Uganda4 reviews1 helpful vote8.0“Very Clean, Very friendly. I will definitely stay here if ever I am in Mbale again”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
The bathing water was only luke warm
the customer service was exceptional. the hotel was very clean
Stayed in December 2023
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Reviewed: 22 November 2023
Noel
United Kingdom5 reviews8.0Very good- • Business trip
- • Family with young children
- • Superior Double Room
- • Stayed 8 nights
- • Submitted via mobile
Would be nice to have a lift as I was on the 4th. However, it was good exercise 😄
The staff were very helpful and hospitable.
Stayed in November 2023
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Reviewed: 9 November 2023
Liwote
Cameroon1 review7.0“Very excellent”- • Leisure trip
- • Group
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything
Stayed in October 2023
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Reviewed: 30 October 2023
Henry
Zambia18 reviews7.0Good- • Leisure trip
- • Group
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
No hot water the time we were there; was flowing dirty at one point; we were told they were working on it but no change.
Good hotel in Mbale with relatively good standards
Stayed in October 2023
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Reviewed: 13 October 2023
Benjamin
Uganda6 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
No elevator
Friendly staff, pleasant ambience
Stayed in October 2023
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Reviewed: 8 October 2023
Fosta
Uganda7 reviews9.0“Facility is beautiful”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast was limited on choice. They don't have variety on the menu
The place is quiet and lovely
Stayed in October 2023
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Reviewed: 2 September 2023
Badru
United Kingdom2 reviews8.0“Great location, food, overall great stay will return for sure”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 5 nights
- • Submitted via mobile
The lack of a lift seemed to be an issue at times but it was a bonus as we got to work off all the extra calories we had consumed at the restaurant. Occasional power outages which were resolved quickly. Only issue was the aircon leaking almost everyday and had to call for the service guys to come up
Lovely greenery, good views, spacious rooms, ample parking, good food, all around good. Staff were very helpful and attentive especially the restaurant guys don’t feel shy to tip them as they do go the extra mile
Stayed in August 2023
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Reviewed: 20 June 2023
Julie
Uganda2 reviews1 helpful vote8.0“Beautiful Experience for the family😍”- • Leisure trip
- • Family with young children
- • Executive Suite
- • Stayed 2 nights
- • Submitted via mobile
We ordered a plater for dinner which wasn’t so tasty. The meats and fish had a flat taste…. bet it can be improved☺️ The breakfast is great but the dinner ( a lacarte ) was disappointing🤭
Our booking details were captured accurately and we got what we booked. The Victoria wing is amazing, very child friendly. The breakfast is great, the rooms r very clean especially the suite. The front office desk staff are amazing offering exceptional client service. The hotel staff offered a surprise birthday treat for my husband which made made it more memorable😍Thank you MRH team, we will surely come again🙏🏽
Stayed in June 2023
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Reviewed: 21 April 2023
Paul
United Kingdom10 reviews2 helpful votes9.0“Scottish couple staying in mbale”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
The rooms were a bit dated for 5 star
The food was great.the staff were brilliant especially Lillian on reception and George for helping with everything .my wife's family live in mbale and when visiting us in the hotel they were made feel very welcome
Stayed in April 2023
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Reviewed: 11 April 2023
Wamayi
Kenya5 reviews1 helpful vote9.0“wonderful stay”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
when you book online they take long to check u in but it’s not their fault
the break fast was good and the rooms are clean
Stayed in April 2023
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Reviewed: 11 April 2023
Anthony
United Kingdom4 reviews1 helpful vote7.0“as expected for the area of africa, but really for the price the standards should be higher”- • Leisure trip
- • Group
- • Superior Twin Room
- • Stayed 1 night
the fly screen on the balcony kept falling off, the bathroom has dirty shower curtains and was not really that clean, the restaurant by the pool had musuc that was too loud and the food was really disappointing for the price, and the choice was disappointing too.
the hotel was better than other hotels seemed to be in the area, and the riims were reasonable.
Stayed in April 2023
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Reviewed: 30 March 2023
Bill
United Kingdom37 reviews2 helpful votes9.0“Lovely stay ..Execllent food and welcoming staff. Special mention to Christine she was so helpful and very nice.”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Maybe it needs a lift
It was spacious and looked very well.
Stayed in March 2023
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Reviewed: 18 February 2023
Douglas
United Kingdom150 reviews6 helpful votes9.0“Quiet oasis in busy visit”- • Leisure trip
- • Solo traveller
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
WiFi not perfect. But good enough
Almost everything. Lovely hotel in lovely location but access roads not so good but bring upgraded. Breakfast excellent in nice outdoor situation. Staff excellent
Stayed in February 2023
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Reviewed: 18 February 2023
Maria
United Kingdom62 reviews8 helpful votes8.0Very good- • Business trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
There were two of us, but every day, only one water was provided. When leaving, I had to specifically ask for a bill. Unfortunately, the fridge in our room didn't work, so it was not possible to leave part of the large restaurant portions for another day.
It takes around 20 minutes to walk into Mbale town centre. The grounds are nice. The beds are comfortable. We had a balcony which was great for drying clothes, the shower pressure was fantastic, and there was a nice bathtub in our room.
Stayed in February 2023
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Reviewed: 29 January 2023
Gleb
Uganda56 reviews10 helpful votes8.0“Enjoyable stay, especially when it is not a weekend”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Construction works were still ongoing when we came, with heavy vehicles, levelling the territory which we could see and hear from our room. Most of the visitors to this hotel area do not stay in it. So the very loud music from the crowded pool was heard since midday till 10 pm. Also we would prefer if there was an elevator for the people living at 3rd-4tg floors.
This is the new resort with the world level services and rooms: garden, pool, spa, gym, a restaurant with live music. They always had hot water! Sauna in the SPA zone is smth incredible with the sense of local herb infusions pit into boiling water surrounded with the boulders.
Stayed in January 2023
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Reviewed: 17 October 2022
Mary
Zimbabwe3 reviews2 helpful votes9.0“The stay was excellent”- • Business trip
- • Group
- • Deluxe Twin Room (Old Wing)
- • Stayed 3 nights
Bathing water was a lit bit dirty on 13 and 14 October
Great breakfast and location
Stayed in October 2022
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Reviewed: 8 October 2022
Noa
Israel9 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
nothing
the staff was very nice, the rooms are big and provide slippers, shower amenities, there is a fridge, big comfy beds. and overall we had a great stay at the hotel after a long day of travels. recommended.
Stayed in October 2022
