21km on Kasese - Mbarara Road Kikorongo, Katunguru, Uganda
#7 of 7 hotels in Katunguru
Guests' ChoiceBased on 27 hotel reviews
8.0Cleanliness
8.5
Comfort
8.1
Location
8.3
Facilities
7.6
Staff
9.3
Value for money
8.3
Free WiFi
5.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 28 November 2023
David
CanadaJust be aware that power isn't on all the time, in fact they have to use a generator for a few hours in the evening to charge things and use Wi-Fi. The rooms do have lights all the time that are solar powered though. Water is a valuable commodity as they have to collect themselves so don't expect a hot, or long shower. It didn't bother me but it might some travellers.
The staff are super friendly and helpful. They went way above and beyond what you expect from normal guesthouse staff. The location is good for accessing Queen Elizabeth Park.
Stayed in November 2023
Reviewed: 31 August 2023
Katja
SloveniaNo hot water
Very kind staff
Stayed in August 2023
Reviewed: 27 August 2023
Sander_vg
BelgiumWe booked this only 2 hours in advance, but we were very happy we did. Our room was spacious, with decent nets and a comfortable bathroom. The view from the restaurant on the park is also very beautiful. As a bonus, this lodge is a community project: it is owned and runned by the local community.
Stayed in August 2023
Reviewed: 6 August 2023
Jakub
Czech RepublicProblems with electricity and internet only in restaurant.
Super friendly and helpfull staff. Great food.
Stayed in August 2023
Reviewed: 14 July 2023
Aloys
GermanyNothing to complain about.
Very friendly staff. Nice restaurant with terrace for breakfast and lunch. The dinner ist served in the garden and a camp fire was litt. Very Cosy. They organize community tours like cotton growing, crafts etc. as well as guided boat or jeep safari. Queen Elisabeth National Park ist right across the street. Mobile phones can be charged at the restaurant. Therefore they start a generator. We arranged with other guests to avoid extra long run times. Rooms are lit Independent of the generator by solar and battery. Daily changing choices of 4 dishes each day. Cooked and served with love. If wished for, packed breakfast to take on your Safari ist available.
Stayed in July 2023
Reviewed: 25 February 2023
Philipp
GermanyAfter asking before the arrival, they confirmed that the bill can be paid using credit card, but that's not possible. The nearest ATM is ca. 25km far away.
Very friendly staff, respecting individual wishes, spontaneous changing of the rooms, confirmation of the orders for dinner and breakfast, flexible organisation of the whole stay and activities. They even accompanied us on a tour and explained a lot. Most of the money goes to support the local community, e.g. buying books for the school kids with the revenue of the guests. They even made a fire in the garden for our last dinner.
Stayed in February 2023
Reviewed: 21 August 2022
Dominik
Germany- Options for breakfast and dinner are quite limited. You expect a little more, e.g. fruits or juice or anything fresh - Electricity and WiFi only on demand - No hot water - There is nothing around, just a little center 1 km down the Road. So if you are not with your own vehicle, it will be difficult to find something like a restaurant or market
- Nice Community based and Eco friendly accomodation - Just across the highway its the National Park, you have nice views on the Savannah - Big rooms, big beds, nice bathroom
Stayed in August 2022
Reviewed: 8 July 2022
Christoph
Austriait would be very nice to have a socket - i.e. at the restaurant - for charging the phone.
You see immediately that these are good people
Stayed in June 2022
Reviewed: 1 April 2022
Philipp
SwitzerlandI stayed for a week at the Elephant Home. It's easy to reach from the Kikorongo crossing and close to the national park and equator. The place is very beautiful with a nice garden, common area, restaurant and comfortable+clean rooms. The staff is very kind and competent. It's chef is cooking amazing food! Since the place is run by the community of Kikorongo village you have the chance to visit the village, farming and reforestation activities. They recently started recycling and composting in the village and have a mechanical workshop station for the youth of the village. I found the community's engagement amazing! Definitely the best place to stay around Queen Elizabeth National Park.
Stayed in March 2022
Reviewed: 6 February 2022
Ding
Ugandareception and the house
Stayed in February 2022
Reviewed: 27 January 2022
Pieter
UgandaVery friendly staff! Staying at the elephant home is a great way to help the local community
Stayed in January 2022
Reviewed: 26 January 2022
Sally
United KingdomNothing
The food was amazing, and the staff incredible. The only shame is that there were no longer elephants around the property, as there is now an electric fence that has been built. But this is not the fault of the Elephant Home! Stay here- you will not regret it, and we had a wonderful night drinking and chatting around the campfire they set up for us :) They also provided large buckets of hot water for us to shower in ;)
Stayed in January 2022
Reviewed: 15 December 2021
Elena
GermanyThe staff was very friendly and the food delicious! You could really feel how the staff liked cooking nice food and liked taking care of the guests. They are cooperating with tour guides and the prices are comparably a bit lower than those I have seen on other webpages which was also the reason why I chose this accomodation. Even traveling alone, the tours, like a game drive through the QENP and the boat cruise was very affordable. The entry to the QENP is very close to the Elephant home. During my safari, I was seeing elephants, lions and leopards very close and it was a really impressing experience! The Elephant home is directly next to the national parc, but also on the main street going from Mbarara to Kassese. I traveled with public transport and it was very easy because you could just jump out of the taxi/bus at the Elephant home and for the bus to leave, the staff stopped the bus for me, so I could enter it. There is a self-guided walk through the nature with a really beautiful view above the QENP that I enjoyed a lot! The rooms are basic, clean and had a bathroom, but don't expect a typical safari cottage like other resorts have.
Stayed in November 2021
Reviewed: 6 February 2024
Jirka
Czech RepublicAfter arrival we learned the room we booked few weeks ago isn't available. They offered us only a tent. We were forced to find another accomodation. There weren't any good offers for the same day obviously so we ended up paying much higher price for other accomodation nearby. Not pleasant after whole day travelling.
Perfect location close to QENP
Stayed in January 2024
Reviewed: 24 November 2023
Kevin
GermanyThe team was so nice and friendly and created a wonderful time. And you support a amazing project for the community :)
Stayed in November 2023
Reviewed: 1 July 2023
Isabelvillena
SpainHaving to leave!
This is a wonderful project by and for the community of Kikorongo, and it is an inspiring experience to see how its tireless staff face every challenge without losing their smiles: No water or electricity mains and yet they have a beautiful garden and comfy rooms and tents; limited ingredients but tasty dishes every day... I have sung with them, danced with them, walked with them, and thoroughly enjoyed the company and the lessons of one of kindest people I have met in my many travels. Thank you so much Jason, Dennis, Kutafi, Felex, Lillian and Karen. In my heart forever!
Stayed in July 2023
Reviewed: 1 November 2022
Hana
Czech RepublicI rarely write reviews but I have to write this one. The Elephant Home is more of a project and experience, I was a bit surprised at the beginning because there is no hot shower and no electricity and wifi the whole day but this actually made our stay even more perfect. I felt more present and realized how privileged I am. The staff is AMAZING. SO SO KIND AND HELPFUL. They helped us with everything and always made sure we had everything. The food was nice, sometimes maybe a bit too salty for my taste but as I said, I really appreciated what they were doing for us. I wish them all the best. We also did the vanilla tour and coffee tour - loved both.
Stayed in October 2022
Reviewed: 5 April 2022
Roger9898
NetherlandsYou can only charge your electrical equipment when they turn on the generator, the wifi also only works when they use the generator. The food is not great because they don't use a fridge. Go to the local market in Kasese to buy your own in fresh ingredients like a chicken.
Good environment, helpful and nice staff who want to show you around local sites and answer questions if you need to know anything about the environment.
Stayed in March 2022
Reviewed: 8 January 2022
Chelsea
United StatesMy husband and I stayed at Elephant Home last week and would highly recommend it as a great base to explore Queen Elizabeth National Park and the surrounding local community. Profits from the hotel go directly into funding community projects which the staff is happy to share more information about. The community manager was a great resource in sharing information and we enjoyed both the vanilla farming tour as well as the Kazinga Channel boat cruise. The staff were all friendly and courteous, the food was delicious, and the location is just on the other side of QENP.
Stayed in January 2022
Reviewed: 29 November 2021
Varadarajan
Indiano electricity no water no WiFi. we did not about this
clean excellent service. friendly people. excellent food.
Stayed in November 2021
Reviewed: 16 November 2021
Ffbv
SpainChallenging to find if you don't have car.
Nice ambiance in the garden, nice staff.
Stayed in November 2021
Reviewed: 27 October 2021
Sacha
Francenothing
everything, best place I’ve been in Uganda
Stayed in October 2021
Reviewed: 16 February 2023
Chiara
NetherlandsThere are no comments available for this review
Stayed in February 2023
Reviewed: 19 December 2022
Yurii
UkraineThere are no comments available for this review
Stayed in December 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content