Price and rules with the food breakfast

The place is like a museum but need some repairs or renovations is we were staying in 1930 days

Stayed in March 2024

Outdated in all aspects Reception staff for the most part but at the end when I suggested they should have a vision due to age mobility he gave an argument In this mind the client is not right

Location Entretenimiento

Stayed in February 2024

The bathtub was as too high and had difficulty stepping up into. Needs to be upgraded.

The location and facilities.

Stayed in February 2024

Reception attention Breakfast ( basically bread) and to pay eggs ??

Facilities and location. The staff was so kind less in reception.

Stayed in January 2024

The rooms were dirty. The rooms need air conditioning!!! it was so hot Hotel needs work. lots of maintenance issues all around the hotel( so sad to see). The reception staff were rude and most staff at the hotel weren’t very welcoming. customer service???

location was great.The history of staying in a grand old jewel was nice.. great view from room ..pool area was nice.

Stayed in February 2023

Need darkness in the room to sleep. Need to clean better (bathroom with rest of soap and water) More personal in the reception at least

Stayed in February 2023

Bedrooms are standard but clean. No smart TV, only basic channels available

Great breakfast, good location. Accessibility of the heated swimming pools until 21:00.

Stayed in June 2022

piscinas excelentes

Stayed in May 2022

The installations need maintenance.

The stuff is very friendly. The pool is also very nice.

Stayed in March 2022

vintage hotel, ( that need a major face lift ), everything inside the hotel is spacious, beautiful ( marble) stairs

the room size ( huge)

Stayed in January 2022

The rooms and hallways needed maintenance in doors, windows and electric outlets. It will be beautiful once they finished the proposed restauration.

We liked everything ! The architecture , the big rooms with towering ceilings, the ambiance of 1940"s with marble and beautiful woods and the colored designed glasses at the end of each staircases. The thermal pools are wonderful, the breakfast offering is abundant and varied. The staff and servers were incredible in offering a detailed attention to us. The selection of artists playing during dinner time was excellent. They created a familiar environment. EXCELLENT !!!

Stayed in March 2022

needs some restoration

spa and pool

Stayed in February 2022

COVID protocols made little sense and were applied randomly. No WiFi from 11 PM to 7 AM. occasional issues with hot water. Cleaning staff screaming at each other in the hallway. Nowhere to sit and have a drink after 10:30 PM, only possible in a crowded casino.

Beautiful architecture, historic property. Must have been luxurious half a century ago, it’s a pity it’s fallen into disrepair and standards have slipped.

Stayed in February 2022

La piscina y la arquitectura del hotel

Stayed in November 2021

pool outside was dirty

very well located

Stayed in October 2021

PISCINA

Stayed in July 2021

Well with going into to much details because I could but the hotel really needs a revamp the basic rooms are disgustingly dirty after a huge rant and the show of pictures we took of the mould and stained rotten carpets and rusty fridge at reception we were upgraded to a huge superia room, 90% cleaner than the hole hotel, still you have big fridge but not allowed to take anything to your room no coffee making facilities even in the executive sweet if u can call it one 🤷Massive empty hallways makes you feel like your in an old hospital back in the 60s, empty wall after wall and in need of a good paint job. The facade around the building is crumbling badly and is in desperate need of renovation, windows and blinds are all rusty and rotten, is a shame as this could be an amazing hotel with some love and a hell of a lot of attention. If your gluton free then breakfast aint for you as Breakfast is bread , bread or bread basic fruit but find something that looks nice your be lucky, cheap sliced cheese and ham or u can have did i say it BREAD with BREAD. The only good I can say about hotel is the history the entrance and the thermal pool otherwise your think your going back to the 80s when u see the other pools with a rusty diving board that seem to have been there for at least 50yrs. Price wise if u not got the executive sweet then be aware 😬. I have stayed in these dirty dingy rooms in 2☆ hotels for 3rd of the price in central London. Basically it's expensive for what u get. 3 days max stay anymore is not Advisory. It's a government run hotel and boy one can tell. Most if the staff are nice and u can see why they like making films here.

Location is amazing beautiful beach 15min walk and u cover the hole bay front road all restaurants and bars. Prices in restaurants vary but if u check you can find some good set menus. Will come back again but definitely not stay at this hotel.

Stayed in March 2024

Lack of maintenance

The building has not any maintenance at all, sad

Stayed in January 2024

lack of maintenance of the hotel, poor breakfast, poor shower, no air conditioning, parking with no shadows, segurity is inexistent, the key is from the XIX sciecle, no acces for disability, etc...

The pools are the only facility that are correct.

Stayed in January 2024

Firstly, we had requested for a child's crib in the room. A crib with a dirty mattress and no bedding was kept outside the room instead. We could not use it. Second, the bathroom needs some repairs. The shower sprayed water in all directions which meant we couldn't give our baby a bath there, just about managed a quick bath for ourselves! Third, breakfast was terrible - just some bread, whole uncut fruits and some cereal. This is the first time we didn't see eggs on a breakfast spread and had to pay extra for an omelette that we requested! Fourth, the dinner that was included in the price we paid was absolutely horrible. Everything (including the pasta and croquettes) was cold and we had to ultimately order a separate warm dish for our child. Fifth, the staff at the restaurant was not very helpful, except a lady whose name I do not recall. We had to wait for a long time for someone to even catch our eye or show us a menu. And no one bothered to inform us when my hungry and tired child's dish was delayed. We had to find someone to ask about it! All in all, we would not stay here again or recommend it to other people.

The person at the reception was very good, helpful and welcoming. The location is excellent. The building is very pretty. It has a children's play room which is quite decent.

Stayed in December 2023

First the summary: * Overall experience: extreme poor value for what you pay * Calling this a 4 star hotel just because of its “once upon a time” grandiosity is absurd. This is today a 2 star hotel at most. * I paid 695 dollars for 2 rooms for 3 nights. The Review: Firstly, the hotel's maintenance was severely lacking. The rooms were outdated and in dire need of renovation. The carpets were old and stained, the furniture was worn out, and the walls had cracks and peeling paint. The bathroom was moldy (see pictures of the black mold) and the shower had poor water pressure Shower-head was disintegrating. Hot water will gradually come after several minutes of letting it run (4-5m). Two small plastic shampoo and conditioner . Only a few small soap bars. Onto the beds. One room had two very narrow single beds and one had a single double bed. The bedsheets were stained. You get one pillow and it was lumpy and uncomfortable, making it difficult to get a good night's sleep. There is no Air conditioner in either of the rooms provided. I read later that there are some with AC at an extra cost. We left windows open and a noisy ceiling fan on. The mosquitos had a field day with us. The bathroom is a partition made inside the once large room which was clearly made with lower quality materials than the building itself and as mentioned moldy. No window or natural light or ventilation in the bathroom. One light fixture which was lacking the cover. The breakfast buffet was very disappointing. There were few choices available, and the food was of poor quality. Fruits consisted of some oranges, apples, green bananas and watermelon. There were a large amount of pastries but all the same or very similar type. Basically variations of unstuffed croissants. Only one type of tea. One big stainless pot of bad coffee and milk. To get a cappuccino you would have to pay extra.

Location and the building once upon a time when it was maintained

Stayed in February 2023

After thinking that I had booked and paid for a 4 star hotel, only to turn up to a 2 star (at best) hotel that i basically ready to be demolished. There has been no modernization or maintenance since it was built 60 years ago. A pitiful experience and will be complaining further.

Location really was the only good thing

Stayed in February 2023

Staff not good , people not prepared to bring a good stay ..

Location

Stayed in February 2023

I feel ripped off. I paid 115 USD per night. The rooms have no heating, everything is literally from 1930 without any sort of renewal or update. This means that the doors and windows are old, wind blows through, and the rooms are freezing, and also no heating... so imagine... Breakfast is a also a joke in comparison to what you get in other hotels for the same price. Basically, I'd be happy to pay probably 40-50 or maybe even 60 USD (considering the 'pictoresc' environment), but not 115 USD per night. Some of the staff were great, others, quite 'not-customer' oriented. Definitely not coming back.

Stayed in July 2022