Great trip with friends The free drink and the slot machine free voucher was great ,but the live band was the best part of the night

Stayed in May 2024

Valet scratched my rental car badly and wouldn't acknowledge it. Although they were courteous in dealing with it, they didn't check the camera recording around the time I first parked the car in the hotel to prove the car had no damage on it. Concierge texted me stating that the scratch was there when I parked the car late at night. I asked them to check when I first gave them the car during check in... but they never got back to me. I had gone straight from the car rental to the hotel, and there was no scratch on an almost new car. I went out at night, but I didn't check the car when given to me by valet. I parked with the driver's side to the sidewalk and returned to the hotel late at night without any incident. Thank God I had insurance on it. I simply recommend you check your car when returned to you before you leave premises at any time. Do not expect that valet would volunteer any information if anything happened to a car under their care. The irony of all of this is that I asked to be able to park the car myself, and front desk told me it was not possible. I had to use valet parking.

Great breakfast. Good facilities. Safe area. Great staff. It feels safe to be surrounded by so much protection. I guess having a casino in the hotel is quite convenient.

Stayed in March 2024

Nothing!

Lean, beautiful rooms, location, view, pool, spa

Stayed in April 2024

The restaurant

Pools, spacious room, the views, casino, cleanliness

Stayed in March 2024

It didn’t have a fan in the bathroom, didn’t have an outlet next to the bed.they didn’t have a coffee maker and if you ask for one you get extra charge!!

The location is perfect and the staff friendly

Stayed in March 2024

Cannot think of anything.

Beautiful, sophisticated, and very comfortable.

Stayed in February 2024

Rooms need to be updated. Decor is 20 years old.

Fantastic location. Great service.

Stayed in January 2024

The bathroom could have a shower stall instead of a courtain !!!

Everything is perfect !!! The pool, beach club and all the service are awesome!

Stayed in January 2024

The main restaurant was the only one open for most days, so if you are there on business, you don't have too many options within the resort, other than the casino.

The resort was clean and beautiful. Right across from the resort, there were several restaurants and a lovely boardwalk. To get into downtown Punta del Este, it can be a bit of a walk, so be prepared for that. The breakfasts were good, not too many options for people with egg allergies but other than that, the fruit was fresh and they had quite a selection of breads to choose from. The rooms were clean, modern, and beautiful. I had a lovely room with a beautiful view of the sea. The resort has several amenities, like paddle tennis, jogging tracks, a spa, and the usual gym and swimming pool. We loved our stay.

Stayed in November 2023

The only thing I didn’t like is that I didn’t book more nights!

The facilities are great, the spa and pools are big and clean. The room was just perfect featuring a direct view to the beach, also very big and comfortable. The breakfast was okay, it had plenty options to choose from as expected. Many elevators so I never had to wait over a minute to get places. But the staff is truly their biggest asset: everyone is so friendly, polite and they’re always willing to help or give any recommendations thus making sure you have the best time in your stay.

Stayed in December 2023

No complimentary drinking water and the guest service tap water is safe to drink but v don’t recommend. No basic amenities like kettle, cups, water

Location

Stayed in November 2023

The service in the casino is terrible!!! Waitresses taking a lot of time to help the guards!!!

The hotel on top of the cassino is nice. The view to the sea was amazing!

Stayed in October 2023

Everything

Stayed in September 2023

Excelente el hotel en general!

Stayed in September 2023

The rooms are a bit old. I requested a room for 3 and they had a small bed put up there, not really comfortable. I expected more. Another thumbs down: my mother’s side of the room smelled like cigarettes. Breakfast: they have staff serving almost everything, not allowing us to choose the exact quantity of food we desire (most of the times they serve more and there’s waste). Many times I had to wait in front of the fruits/ breads stands as there was no staff there, so no one to serve.

Very beautiful hotel, well located, great views, great casino, concerts every night in the Blend Bar

Stayed in August 2023

The bathroom instalations should be renovated and breakfast should be self service.

Excelent location, beautiful hotel, beautiful view of the sea, reception employees very kind and the room mas very confortable and clean. The cassino inside the hotel is very good.

Stayed in July 2023

Nothing to complain about. It was all that I expected and more.

Breakfast was very nice, although having someone serve the fruits and bakery initially was a little weird. The food was delicious, with wide options. The room was very nice and super comfortable and spacious. The amenities at the hotel are nice, including the casino. There are options for a kids club if you have children at your party.

Stayed in August 2023

Nothing

Facilities

Stayed in August 2023

The new pool fas a few features that don’t work.

Excellent place. You have everything you need there. Great new spa and pool, great views from the rooms.

Stayed in June 2023

Breakfast

Stayed in May 2023

Breakfast excellent. Room spacious and very comfortable. Both pools exceptional !!

Stayed in April 2023

location, staff support

Stayed in April 2023

La piscina, la.vista

Stayed in April 2023

Breakfast was great. The facilities were superb!! (swimming pools, restaurant, casino).

Stayed in March 2023