Atanasio Sierra 887, 11200 Piriápolis, Uruguay
#86 of 93 hotels in Piriápolis
Guests' ChoiceBased on 6 hotel reviews
7.1Cleanliness
7.6
Comfort
7.2
Location
9.4
Facilities
7.0
Staff
8.5
Value for money
7.2
Free WiFi
5.8
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Showing 1 – 6
Reviewed: 1 January 2024
Juan
UruguayThe area is very loud since is smack in the middle of the city. And the mini bar was loud too
Stayed in November 2023
Reviewed: 1 May 2022
Yekkel
UruguayI did not like the treatment I received and the attitude of all the staff especially the Cuban landy and Romina at the call centre. The did not give us the room the offered us because we went for a 4 h walk while they cleaned room 211 (the one they offered us and gave to somebody else) The could not gives us the room because we took4 hours tocome backbut they did have our number to ring us but they never did. If thats the way they treat tourist my advise..do not attend or even look at this hotel. I travelled the world and this is the worse experience of my life. The staff was rude and argumentative. I believe the customer is always right. We left the hotel and I paid extraat the Rex ..lovely people and the do know how to treat the tourist with respect. The Esmeralda had staff that dont know what they doing,rude have no respect and the blame one another.
nothing we left on Saturday. We could not have a shower because the bathroom leaked. The pool was not working [heated pool] and we were not advised of this on arrival. The reason for our stay was to enjoy the heated pool. We were the only ones in the hotel and I think they did not bother to warm up the pool just for us,however they did the next day when other customers arrived. It was a ghost hotel and the customer service was so bad all of them blaming each other. We were offered another room after arguing about the flooding in the toilet and after they cleaned the room they offered us they gave it to somebody else. The ask as for the payments straight away which rang bells which is not something they ask on arrival since I already paid $85.00 through BROU
Stayed in May 2022
Reviewed: 7 June 2023
Mariano
UruguayThere are no comments available for this review
Stayed in April 2023
Reviewed: 13 February 2024
Agustina
UruguayThere are no comments available for this review
Stayed in February 2024
Reviewed: 28 March 2023
Diego
GermanyThere are no comments available for this review
Stayed in March 2023
Showing 1 – 6
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