Only one issue: all the rooms face a main road which has a lot of traffic noise. It might not be so bad on the higher floors, but I had to wear earplugs each night. Having said that, I would stay they again.

Location was excellent, in a seemingly safe suburb with many good restaurants in easy walking distance. Metro station is close, although the staff recommended that I don’t use it. The room was large, comfortable and clean. The staff were helpful (although they didn’t speak English).

Stayed in April 2024

I stayed 12 nights and it would have been great to have some coffee or tea making facilities in the room as the restaurant doesn’t open until 7am. A lamp on the (rather narrow) desk would also help business travellers. Other minor things, which didn’t take away from having a good experience: the supposed workout room was not really working (I recommend to exercise on the nearby Parque Miranda which is buzzy, beautiful and safe). There was no safe in the room and I had to keep borrowing the iron from reception because there weren’t enough appliances going around. Many TV channels were not tuning properly and the AC was quite loud, so I could hear the blasting volume from my neighbours’ TV. Again, these were nuisances rather than massive problems, and I didn’t lose my sleep over any of them!

Overall, I had a very good experience staying in this hotel. It is comfortable, the rooms are quite spacious, it is very well located and the staff is super helpful - especially the cleaning ladies and the restaurant staff - so I felt looked after. Views of Mount Avila are gorgeous, especially in the afternoon when the parakeet are playing, and even though the rooms face a busy road, the place is quiet at night and at least in the higher floors the noise doesn’t bother.

Stayed in February 2024

The staff spoke only spanish

The location

Stayed in March 2024

You are paying for a 4 star hotel, it has international 4 star low season prices but the service is in line with an international 3 star, I understand the difficulties of the country and it is understandable but: you cannot make local calls from the room or from the center business, there are no amenities such as toothbrush and toothpaste, you cannot charge the restaurant and cafeteria to the room, there is no minibar.

The location, the super helpful staff (housekeeping, reception, restaurant, bakery) a pleasant surprise for the age old of the hotel. They continue François' legacy.

Stayed in February 2024

el internet no funcionaba toallas viejas

Stayed in February 2024

The hot water didn't work.

Great facilities and excellent location.

Stayed in December 2023

La linea de cable dejo de tuncionar en la noche por falta de pago

Stayed in December 2023

Room noise insulation to street traffic was not good. Tile Floor at elevators was broken.

The hotel location is excellent. Very clean and confortable rooms. Air conditioning a little bit noisy. Floor rug could be in better shape. The hotel is in general very well maintained. Parking is free for guest. Hotel staff is very kind. Restaurant by the pool had very good service and food was quite good. Even better than at Hotel Tamanaco. This hotel is definitely a good value option. Will stay there at my next trip to Caracas

Stayed in December 2023

Great location, great staff, very helpful. Good value.

Stayed in November 2023

Beside from the safe that was not working, the shower head inside the very large bathroom was actually not the freshest : two situations where the only solution offered was to switch rooms -an option we declined. There was an issue with the computers that used to be in the lobby so they have nicely offered to use one behind the front desk. We were very surprised when walking back on a saturday night around midnight to have found the gate open with no security and no one at the front desk, on one way underlining how safe the area actually is. It still has made us question the security but they were always at least one or two people on the parking level checking cameras that were everywhere.

Perfect location with very big and comfortable rooms. Beautiful view from the balcony and really comfortable being and linen. Even though you can tell the hotel hasn't gone under renovations for at least a decade considering some little details on the pieces of furniture or the safe that would not work, it is still in a general way very well maintained and very clean. The swimming pool area is nice.

Stayed in July 2023

The hotel was exactly what I was expecting. Nice building and lobby area. Friendly staff, great location and clean rooms. Good Value for money, considering that there are not that many hotel options in Ccs.

Stayed in April 2023

Huge innecesary bedroom.

Stayed in April 2023

Wifi is not working properly in the rooms. Room service must be paid immediately in cash (cannot be charged to the room) and there are problems with change.

Location and cleanliness

Stayed in March 2023

Humidity smell in the room, probably because of the carpet. As a coffee lover, a small electric coffee maker would be highly appreciated. One of the led lights needs to be replaced, it kept blinking when turned on. Air conditioner made a metallic sound.

Location was excellent and the staff was friendly and courteous. The bathroom was very spacious. La Terraza, space by the pool had some cool swings you can use to read or enjoy a drink. The bed was very comfortable, we had a nice and resting sleep.

Stayed in January 2023

the cleaners coming 9am to ask when you want cleaning

very clean nice nice people

Stayed in May 2024

Cleaner kept knocking on my door for room service when I was busy in the room

Big room, helpful staff

Stayed in May 2024

Nil

Guest friendly!

Stayed in April 2024

It does not meet my expectations. Dirty bed sheets. Found cockroaches. Elevators too slow. Tv channels really poor quality. Toilet seat loose

Location. Breakfast ok.

Stayed in January 2024

I mostly never put that low rates, but my rate is based on 4**** hotel's level. 1. Shuttle and meeting in airport. I arrived without internet, wifi didn't work in airport. Driver didn't come to meet me, I had to ask local people to help me find hom. It took 1 hour. 2. No one speaks English in 4**** hotel. 3. Staff wasn't helpful even with basic issues.

Location

Stayed in February 2024

Excelente!

Stayed in January 2024

Very cheap for such comfort

Stayed in December 2023

I found 4 cockroaches in the bathroom (different days)

Good location, staff ok, poor cleaning

Stayed in July 2023

La comida

Excelente

Stayed in January 2023

The staff was very kind and the room was just perfect in a lot of senses.

Stayed in January 2023