Ave. Casanova C.C El Recreo Sabana Grande, 1050 Caracas, Venezuela
#30 of 36 hotels in Caracas
Guests' ChoiceBased on 50 hotel reviews
6.8Cleanliness
7.7
Comfort
7.8
Location
8.0
Facilities
7.0
Staff
7.8
Value for money
6.9
Free WiFi
7.0
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Showing 1 – 25
Reviewed: 19 June 2023
Elvis
United KingdomThe Carpet in the room was really dirty also the air conditioner really noise
Stayed in June 2023
Reviewed: 22 August 2022
Tom-yen
United StatesMy partner check in on the 9th and hotel did not allow her to stay Please refund my $102 that was debited to my account
Location
Stayed in August 2022
Reviewed: 6 August 2022
Carlos
United KingdomThe a/c in the first room wasn’t working properly. I had to ask over 3 times for this issue to be fixed. Finally, I asked for a room swap and it was given. The attention overall was really poor. Members of staff are not keen on serving and helping guests.
The rooms were clean.
Stayed in August 2022
Reviewed: 3 July 2022
Luis
VenezuelaDon’t have hot water at the bathroom
Stayed in July 2022
Reviewed: 9 June 2022
Steven
Chilethe rooms smell old as the carpet
it was an old luxury hotel, very fancy but too old
Stayed in June 2022
Reviewed: 23 February 2022
Grupo
United StatesStaff wanted to charge Booking.com commision again at check in.
Great value with living room, dinning room, 2 bedroom, 2 bath apartment.
Stayed in February 2022
Reviewed: 19 December 2021
Andrew
Venezuelathe staff were a bit rude, rooms had an odor of musty cigarettes
amazing pool. wish I had more than an afternoon to swim there. staff seemed annoyed by the presence of a gringo, kind of disrespectful. rooms were fine but had a musty smokers smell. loved the interior design of the hotel. amazing wooden panels with brilliant lights/mirrors.
Stayed in October 2021
Reviewed: 16 November 2023
Frane
CroatiaNice breakfast,wide choice.
Stayed in November 2023
Reviewed: 31 October 2023
Ms
United Stateslocation could be better
luxurious accommodation
Stayed in October 2023
Reviewed: 19 February 2023
Jorge
AustraliaDirty carpet and air condition. We got too much cough due to powder in carpet and air condition
Friendly staff and location
Stayed in February 2023
Reviewed: 14 December 2022
Eloy
United StatesFor the price, breakfast could be inclu
Location just Location
Stayed in December 2022
Reviewed: 17 October 2022
Michael
United Kingdomthe staff are liars. especially the manager called Annie. she promised to resolve my complaints but didn’t. terrible customer service. I felt lied to and my whole visit was spoiled by the stress of the situation
nothing
Stayed in September 2022
Reviewed: 5 October 2022
Michael
United KingdomI felt lied to by the management. I paid for services that I did not receive. I tried to resolve the issue with the management. Annie the manager promised to call to call to resolve the issues. she knew that I was returning to Caracas on the 29th for three nights. She assured me a room upgrade and a special discount would be given. but asked me not to book through the app so they could avoid the fees you charge!! I tried to call Annie on the 27 and 28 both times a return
the property was lovely. unfortunately on your site the facilities such as restaurants, swimming pool etc were unavailable
Stayed in September 2022
Reviewed: 30 July 2022
Dilcia
United States* toilet was hard to flush, missing enough water or take long to fill * security or one staff was annoying didn’t let me take pictures from balcony during sunset, telling me I only was allow to be around the pool, but early around noon I was able to take pictures * they asked me to not take pictures or videos on certain part of the lobby. some staff let me take pictures other didn’t. it was annoying * the was not a restaurant to eat at the hotel, they told me the restaurant only open for breakfast
the old style colonial decorations
Stayed in July 2022
Reviewed: 25 June 2022
Simon
VenezuelaNothing was open. No bar or restaurante
the room
Stayed in June 2022
Reviewed: 24 May 2022
Celso
Italynot legal invoice available at the time of check-out excusing problem in printer (5 stars rate hotel) not acceptable at all.
only good location, conditioning air like a airplane noise and hot, not confortable.
Stayed in May 2022
Reviewed: 16 May 2022
Danny
South KoreaIt is not clean.
This hotel located good.
Stayed in May 2022
Reviewed: 20 April 2022
Navin
Trinidad and TobagoThe wifi the mini refrigerator and the safety box was not functioning even the bidet and most disturbing my wife leather disappeared from our room
The breakfast was great the location is great most of the staff was always welcoming helpful and polite
Stayed in April 2022
Reviewed: 13 April 2022
Patricia
Costa Ricapoor service and lack of desire to help or guide
location
Stayed in April 2022
Reviewed: 7 March 2022
Molero
VenezuelaThe Room
The Location
Stayed in March 2022
Reviewed: 15 February 2022
Josue
GuadeloupeWas very dirty, air condition was poor, we found used soaps in the shower, the sheets were not clean, very poor wifi. They didn’t accept booking as an appropriate reservation, and we had the feeling they reserve proper rooms for direct contact.
infrastructure has potential, the staff is polite…
Stayed in February 2022
Reviewed: 23 December 2021
Sandeep
IndiaNo restaurant operational
Stayed in December 2021
Reviewed: 16 October 2021
Cesar
Canadanothing worked in the room
do not take breakfast at the hotel
Stayed in October 2021
Reviewed: 23 November 2022
Anonymous
United Kingdominternet works only in the lobby. bad quality water. bad customer service
Stayed in November 2022
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