Apple bay West ENd P.O. Box 441, VG1110 Road Town, UK Virgin Islands
#1 of 3 hotels in Road Town
Guests' ChoiceBased on 164 hotel reviews
8.2Cleanliness
8.5
Comfort
8.7
Location
8.7
Facilities
8.1
Staff
9.1
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 30 January 2024
Andrew
United StatesThe Villas suite was disappointing. There was no sunshine at any time due to the location. The room was dark and dingy, old and shabby furniture, the bed was uncomfortable. The villa was away from the main hotel meaning quite a walk for everything. The name is wrong - there is no beach only a few chairs which have sun in the afternoon only. Our first evening meal was spoiled by a very noisy Bingo and karaoke session and very slow service.
Friendly and heplful staff. Good check in and check out process. Arranged taxis for our trips and departure. Nice view of Jost van Dyke. Good gift shop. Close to Smugglers cove. The food in the restaurant was quite good.
Stayed in January 2024
Reviewed: 25 January 2024
Robin
United KingdomHad a problem with room. Door handles missing from drawers, lights not working, cobwebs, dirty sheet.
Location
Stayed in January 2024
Reviewed: 13 December 2023
Jonathan
United KingdomNo beach
Restaurant
Stayed in December 2023
Reviewed: 3 December 2023
Eugen
United StatesParking is a bit difficult
Extraordinary Location, Design of Interior, Friendly Stuff
Stayed in December 2023
Reviewed: 15 October 2023
Munish
United Arab EmiratesWorst experience & waste of money
Worst experience
Stayed in October 2023
Reviewed: 7 October 2023
Tamara
United StatesThe hotel staff were extremely accommodating and helpful. They put me in an upgraded room that was beyond expectations and I had a wonderful stay!
Stayed in August 2023
Reviewed: 4 September 2023
Francisco
Puerto RicoRestaurant closed for the month. End of season. Not indicated prior to booking. Front desk personnel were very helpful and assisted in moving to another hotel. Booking was fully reimbursed.
Stayed in September 2023
Reviewed: 22 August 2023
Bonnie
United StatesNice people, good food
Stayed in August 2023
Reviewed: 6 July 2023
Kristi
United StatesWe liked the location of the hotel. We had a beach view room and it was very nice.
Stayed in July 2023
Reviewed: 26 June 2023
Hans
United KingdomAlthough the BVI is inherently expensive and this was one of the more affordable properties I think it was very overpriced. Eating out options is very limited. Toiletries provided included one small shampoo and a single bar of hand soap.
Located next to a beautiful but small beach. The sea was not very swim friendly by comparison to other beaches we experienced in the BVI but the sand was beautiful and sunsets stunning. The restaurant was mediocre although our waitress was very good. Great facilities to keep you entertained including games and table tennis. The room was spacious and comfortable and air conditioning superb.
Stayed in June 2023
Reviewed: 28 May 2023
David
United StatesThis is a very, very old property. You walk into the room and there's a hand stitched quilt that grandma must have made. Very small rooms, and while functional you can't wait to get out of the room.
Location, restaurant was beachfront, but across the street from the rooms meaning that All the rooms have no view.
Stayed in April 2023
Reviewed: 16 May 2023
Marta
Puerto RicoExcelente both
Stayed in May 2023
Reviewed: 7 May 2023
Judith
United StatesStaff was making fun of guest. DJ didn’t play the only one song we ask him on our birthday celebration. said yes, but never played it. Bed mattress very uncomfortable. it seems there were morbid obesity people for weeks laying down there.
the sound of the waves
Stayed in May 2023
Reviewed: 9 April 2023
Warner
United StatesIs’s a bit tired (understatement!) but that’s part of the charm.
Kitschy, fun, relaxed, right on the beach!
Stayed in April 2023
Reviewed: 27 March 2023
Yvonne
US Virgin IslandsBreakfast was delicious the staff was very hospitable. The accommodations was excellent
Stayed in March 2023
Reviewed: 7 March 2023
Lydia
United StatesI loved listening to the surf from our bed. I enjoyed the entertainment. Our 2 dinners were excellent. I liked having a mini fridge and coffee maker in the room. The shower was hot!
Stayed in February 2023
Reviewed: 16 February 2023
Derville
IrelandIt would have been nice to have a pool but not essential. We did have a beautiful swim in the sea on a calm morning
The staff were so friendly and nothing was too much trouble. The food especially the breakfast was delicious. The location on the beach was amazing
Stayed in February 2023
Reviewed: 15 February 2023
Kenton
UK Virgin IslandsThere was no Tv in the room, A basic item like a telephone was also missing.
The Location was okay.
Stayed in February 2023
Reviewed: 31 January 2023
Richard
United StatesOld, needs a lot of attention to bring it up to par
Staff and location
Stayed in January 2023
Reviewed: 27 January 2023
Claire
United KingdomWe asked to move room due to the loud entertainment and traffic noise. The rooms although spacious were quite tired needing updating with some equipment not working properly. Although beach was close, very restrictive Sandy beach area due to high tides hitting the front walls so we always walked over to Long Bay or Smugglers Cove which was a bit of a hike. The restaurant was mediocre and loud, didn’t really align with the pricey accommodation which was certainly not value for money.
Both rooms we stayed in overlooked the bay and was lovely to hear the waves. The staff were very friendly and helpful.
Stayed in January 2023
Reviewed: 27 January 2023
Debbie
United StatesThe proximity to the beach. The staff was very welcoming. Loved the live music! So relaxing
Stayed in January 2023
Reviewed: 16 January 2023
Dorian
SwitzerlandStaff at the restaurant is very very slow. Overpriced considering the quality of the hotel.
Stayed in January 2023
Reviewed: 18 December 2022
Lesley
United StatesI am usually not one to complain, but I was more than disappointed. I booked and paid for 4 nights, but stayed for only two and checked out. The photos on the website did not match room #2 which we were assigned upon check-in. Clerk mentioned that we were "upgraded" to this room so instead of a garden view room that I booked, I now had a room with windows that were a few feet from a privacy wall. Almost all the photos seem to be taken professionally and not by visitors so take this into consideration when booking this hotel, The bed was comfortable and clean, but the room itself was shabby. Bathroom is very small and the bathroom door when opened blocked the tv Note* there is no beach only rocks. The surf hits a retainer wall fronting the lounge chairs which sit above the water on a patch of beach sand.
Stayed in December 2022
Reviewed: 27 November 2022
Michael
NorwayBest staff, very friendly and great food & service. Couldn’t be closer to the beach, closest surf break on earth (?) step offs and 5 steps to your room with a sunset view… amazing!
Stayed in October 2022
Reviewed: 14 November 2022
Liz
Canadathere was no hot water in our room. there was something banging on the roof all night. there were bugs in the bathroom. the safe was broken. the list is longer I would not recommend this location.
the staff were lovely and the Sunday brunch with the singers was lovely.
Stayed in November 2022
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