100 Frenchmans Bay, 00802 Raphune, US Virgin Islands
#1 of 1 hotels in Raphune
Guests' ChoiceBased on 39 hotel reviews
8.4Cleanliness
8.8
Comfort
9.0
Location
8.5
Facilities
8.7
Staff
8.4
Value for money
7.8
Free WiFi
5.0
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Showing 1 – 25
Reviewed: 13 April 2024
Donna
United StatesDidn’t like having the bathroom on a different level from the bed.
Very quiet, great beach and pool, uncrowded.
Stayed in March 2024
Reviewed: 1 January 2024
Andrea
United StatesWe had asked for an early check in and arrived hours before check in at 4 pm and were told the room was being cleaned and expedited since we were on premises. It wasn't ready until after 4 pm and there was very poor communication between housekeeping, front desk and management, eg, apparently the HVAC was broken in room we were awaiting but no one told front desk. We were texted that room was ready, but then waited 2 additional hours. They tried to offer us a different room but we wanted to wait for the better room. Staff encountered in lobby were not helpful and fairly hostile which unfortunately soured the first day. There were fairly rowdy pool bar guests which was annoying and could hear from our unit's balcony too. There are an entertaining number of iguanas, ducks, hens and roosters wandering around but never saw staff cleaning up their poops and stepped in some on the grass which was unfortunate. Taxis to the property from ferry and airport are pricey, about $23-25 per person which adds up for a family. We were there just for a weekend and wouldn't stay there longer unless had a rental car to explore the pretty beaches, go out for dinners etc since taking taxis to venture out would be too expensive for a family since charged per person everywhere.
The apt was nice, modern, good closet space, clean, and it's a pretty, small resort, right on the water, with big pool on the beach too. There's a bar/restaurant on the water for nice sunsets and happy hour menu, and a pool restaurant and market too. The beach is a bit rocky and has no shade but there are some chairs above the beach facing water on the grass, though watch out for iguanas falling from trees!
Stayed in December 2023
Reviewed: 24 May 2023
Greg
United StatesI think the restaurant next door, not owned by hotel, needs to be better. understaffed, not good menu.
Room was expensive, but nice with kitchen. Very private, own beach, nice pool.
Stayed in May 2023
Reviewed: 15 May 2023
Devonna
United StatesN/A
That the staff was amazing...
Stayed in May 2023
Reviewed: 25 April 2023
Craig
United StatesThe bar staff was inattentive The concierge was most unhelpful and trying hard to sell us on a timeshare. I believe she outright lied to us.
The beach and pool area were nice. The rocks in the water made the beach unswimmable.
Stayed in April 2023
Reviewed: 13 August 2022
Evelina
United StatesThere was no phone service in my room. This was not good for because I have a son on life sustaining equipment at home. I needed phone service at all times. Most of my time was spent outside on porch to get connection.
The area was beautiful and calming. I slept very well.
Stayed in August 2022
Reviewed: 31 May 2022
Tammy
United StatesNo hot tub or spa services. A massage would have been perfect.
All the rooms have a view, which is awesome. We also like that this is a smaller resort. It is more cozy and easy to navigate. The property is nicely kept with friendly, welcoming and helpful staff. Plus, the resort’s duck at the pool is super cute and so nice to be greeted by. 😍
Stayed in May 2022
Reviewed: 19 May 2022
Survalarie
United StatesI wish they had a breakfast restaurant
the view from the balcony
Stayed in May 2022
Reviewed: 3 May 2022
Jacqueline
United StatesThe only complaint we had was that the property claimed to have a pool table and ping pong table, as shown in pictures, and they were not present when we went. Some staff mentioned that they probably didn't update the pictures on Booking because they had gotten rid of them when they did some remodeling.
We had plans to go explore downtown and the island a bit more, but how could we when the pool was so exciting. The staff at the pool bar was exceptional and made our trip the best it could've been. Food and drinks were super affordable as well. Our room had a prime view of the beach, and the resort is easy to navigate.
Stayed in May 2022
Reviewed: 4 February 2022
Gerri
United StatesBeautiful pool and beach view!!!
Stayed in January 2022
Reviewed: 12 September 2021
Miles
United StatesDidn’t know you had it
Stayed in September 2021
Reviewed: 6 September 2021
Kevin
United StatesThere are only two restaurants on the property. We paid $200 for two people at Denton’s and the food was not good. There was no room service while we stayed and we kept running out of things and had to keep asking the front desk for towels, shampoo, coffee, etc.
The beach and pool were excellent. The swim up bar was friendly and fun.
Stayed in September 2021
Reviewed: 7 July 2021
Jessica
United StatesEverything was really great!
Loved the rooms and the small kitchen, made all the difference. Fitness Center was perfect!
Stayed in June 2021
Reviewed: 23 October 2023
Julia
United StatesNothing
Right on the beach with great views, room was well appointed. Nice restaurant, nice pool bar, great staff. Comfortable bed. 1.5 baths. Close to everything!
Stayed in October 2023
Reviewed: 12 October 2023
Alia
United StatesDidn’t refund me my deposit as promised
Charged me a $250 deposit and never refunded me as promised at the beginning of my stay
Stayed in September 2023
Reviewed: 28 August 2023
Gregory
United StatesBeautiful grounds. Unique rooms.
Stayed in August 2023
Reviewed: 26 May 2023
Doug
United StatesCouch was so dirty we put a sheet over it. The carpeting was so dirty we did not want to walk on it barefoot. No breakfast. The store and restaurant should open earlier.
Beautiful property. Nice restaurant.
Stayed in May 2023
Reviewed: 16 November 2022
F
United Statesthere are no room cleaning services or dirty towel pickup
I loved the room and view of the ocean. easy access to the beach and on site restaurant was good
Stayed in November 2022
Reviewed: 16 January 2022
Irina
United StatesThe small shop had very high prices
Coziness and privacy
Stayed in October 2021
Reviewed: 6 November 2021
Joshua
United StatesThe check-in process was too long. It was a time drain, and the concierge mostly told us things we already knew. Also, a lot of time was spent trying to sell us on buying a boat ride with their affiliated diving company, which we didn't want.
The resort was very clean and well maintained. The poolside bar and on-site restaurant were convenient. The (smallish) rooms were very efficient in their layout while still being aesthetically pleasing; there was a place for everything and plenty of drawer space. The mini-kitchen was useful for breakfast, coffee, and snacks.
Stayed in November 2021
Reviewed: 21 August 2021
Salvatore
United StatesVery poor beach, no daily maintenance (fresh towels, garbage pickup or maid service) Very late checkin 4:00, 2:00 would be much more reasonable.
Stayed in August 2021
Reviewed: 7 November 2023
Ines
ItalyThere are no comments available for this review
Stayed in November 2023
Reviewed: 7 May 2023
Philip
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 16 September 2022
Thomas
United StatesThere are no comments available for this review
Stayed in August 2022
Showing 1 – 25
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