Balcony furniture was very uncomfortable

Breakfast was great - had an omlette

Stayed in March 2024

For the price of the stay meals should have been inclusive

The property was beautiful

Stayed in March 2024

Room not ready at 4pm start time, although very helpful front of house manager sorted us out speedily and with great charm when we said we were not happy (we are over 80 and had been travelling)

Stayed in February 2024

—-

Balcony overlooked one of the pools/hot tubs, party area and Caribbean! Breakfast included was great. Could eat inside or out looking at the sea and incoming yachts and anchored boats

Stayed in February 2024

It was expensive and the flow of standing in line waiting for your omelet could be more efficient. The toaster needed to be used 2 times or more in order for for the bagels, English muffins and toast to get toasted. I don't think there was an Ala carte menu if you did not want the buffet.

The breakfast was good, but expense.

Stayed in February 2024

You should have a coffee bar in the lobby and having to go to the store and wait in line for a half hour to get a cuppa coffee that was probably our most frustrating thing you just want to have coffee and tea in the morning

Fabulous views great location top shelf resort. I’m sure you have a lot of bugs to work out just re-opening. Can’t believe it was seven years since the hurricane place looks better than it did seven years ago he did a great job with the renovation.

Stayed in January 2024

The cost of everything was over the top. While you knew that the room rate was high, they gouged you at every opportunity which became insulting.

Location and facilities were fantastic. Watersport were great with great staff.

Stayed in January 2024

Nothing.

View was great, restaurants had great service and food. Rooms very clean.

Stayed in January 2024

Hills

The hotel was beautiful.

Stayed in December 2023

This resort is beautiful & you will definitely pay for it!! I saw on line that this advertised as all inclusive, you could imagine my surprise when we arrived & told it was not! Breakfast was not even included! This was our honeymoon, I was highly disanointed that we didnt get anything covered, the restaurants & drinks were very pricey & being that the spa was not open, we lost cable service for 2 days, they had workers using drills out by the pool & the hotel was not fully opened, We should have at least gotten breakfast or a bottle of wine, mgmt really dropped the ball here!

The staff was absolutely amazing! Everyone, was super kind, helpful, friendly. The management, not so much. You have some really outstanding workers there that really want to make it comfortable, relaxed and special, but their hands are tied to what management says. This was our honeymoon, had it not been for the staff, we may have not stayed. I like to mention some very special staff there by name who were outstanding! Rae Nae, Ta'Lore, Erica, James Brown, Jamal, our bartender Rafael, waiter i think Pablo & our absolute favorite who was the most helpful, Ricky. He went above & beyond to assist us. He's super friendly, told us about our new favorite food "Poke Bowl". He even took time out on his day off to tell us about the beaches at St John, he not only treated us as friends, but we saw him treat other this way as well. He is an awesome employee. THANK YOU RICKY! You made our trip extra fun! I also want to say thank you for having Ian, who did the wine tasting. He was informative, got me to try some wines I generally would not of, he was fun & very friendly, definitely a plus!

Stayed in September 2023

I don't have any dislike.

I absolutely loved everything about this resort, my room and the staff were amazing. . From All the greeter's at the door those guys were phenomenally awesome awesome Tanisha/ sugar fin, awesome Syreeta on of my favorite at the breakfast buffet, also Natesha , Emoni also at the breakfast buffet....all my girls at the poolside, very nice and friendly.steven at the poolside absolutely great.also let's go alk about those sushi nachos the best I ever had♥️ dinner and bouy hous was great as well steak Philly were delicious.. I glad I picked this place 🙂 So with that being said Westin in St. Thomas absolutely the best resort I ever stayed 10+10 stars for me.🥰

Stayed in September 2023

Did not like the breakfast, but the decor of the restaurant was beautiful. Did not like the slowness of the staff. We didn't get to check in until 5pm. The restaurant food was subpar and very expensive(35.00 for burger and fries). All of the resort food was underwhelming. Any restaurant we visited on the resort the food was cold, nasty, and overpriced. The waitstaff was so slow, I could t believe how long we were waiting. Taxi's we're scamming us. One taxi charged us $50 dollars just to take us to a convenience store from the hotel. Overpriced and underwhelming.

I liked the pool

Stayed in March 2024

Some of the staff was great, others not so much.

Location

Stayed in December 2023

I didn't like that all the taxes and fees weren't disclosed until I paid at the hotel and they made the total much higher than what I was told at booking. There was no microwave oven in the room until I requested one, which took hours to arrive. There were no vending machines and everything was very expensive at the hotel.

The hotel generally looked nice and the staff was friendly for the most part. The room was decent and it was easy to get in and out. Breakfast was decent when we could get it.

Stayed in November 2023

N/A

The hospitality, excellent customer service anything positive you can think of.. We will definitely be back

Stayed in December 2023

There are no comments available for this review

Stayed in March 2024

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Stayed in February 2024

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Stayed in February 2024

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Stayed in January 2024

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Stayed in January 2024

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Stayed in October 2023

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Stayed in October 2023

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Stayed in December 2023

There are no comments available for this review

Stayed in September 2023