No elevators in the building where you sleep, so I had to carry luggage up and down four flights of steps. The light skinned man at the front desk was rude and nasty for no reason. There was hair in the shower when I checked in and a price tag in the closet, that told me all I needed to know about how throughly the room had been cleaned. Taxis weren’t readily available and no events at the hotel for residents that want to stay in. The hot tub is the size of a kiddie pool. If you’re a woman traveling alone beware of the perverted taxi drivers!

Really enjoyed the view and for the money it was very nice! The food at the restaurant was more affordable than in town. The rooms are nice.

Stayed in April 2024

Hours of small shop that sells sandwiches, snacks, water, and more was very limited for individuals who check in on afternoon. Impact primarily on first day. As such, I had to sit in restaurant versus staying in my room to have a meal, which would have been preference.

Ate dinner at property during 1st night. Good menu, friendly staff. Great views and relatively quiet for relaxing. Also, everything in good order and works (internet, phone, etc)

Stayed in April 2024

Receptionest were not really friendly and helpful, may be bad day... and you have to pay extra for baby crib.

Room was beautiful, big, bed perfect, but couch for extra 2 really small, just for kids. Kitchen perfect and view from our room too. The tower and pirate shop very nice. Pool is nice. Jakuzzi only for adults ( above 14 years old).

Stayed in April 2024

Stayed here for four nights with 5 kids and there was no cleaning service offered… I guess it’s written in their policy

Loved the architecture of the main building and the rooms were nice complete with a balcony and view of the water

Stayed in April 2024

Door handles were not clean and I was sick the days after vacationing there!!!

I thought the view and location was excellent!! I would recommend this location to anyone!! The staff was friendly and helpful! We loved the views, drinks, food and entertainment!!

Stayed in February 2024

Long wait in cafe was really the only issue

Quality of food was sufficient, but there is only one person staffed. Had to wait in the gift shop/coffee shop for 45+ minutes one day for a bagel and a latte.

Stayed in March 2024

Nothing comes to mind

The location, view and amenities.

Stayed in March 2024

Well, I'd give the menu choices in the restaurant a B. There were a couple of dishes that we liked but the diversity of options and quality of the food was over-matched by the prices.

The location was fine as were the accommodations. The view from the balcony was outstanding! The pool was an easy walk from our room and I found the lounge chairs very comfortable.

Stayed in January 2024

The staff at the front desk were not friendly or very helpful.

View was beautiful. Location was central.

Stayed in February 2024

Amazing view of the harbor from the balcony. Spacious and clean room.

Stayed in January 2024

Would have loved to have access to the handicap elevators for check in. We didn't find them till check out so had to navigate several sets of stairs w heavy luggage.

We wanted to do more walking around, but the steep hill and the traffic deterred us. We loved the views, the pool, the historical aspect, and the fitness room.

Stayed in January 2024

Staff at the reception wasn't helpful or friendly

The location

Stayed in December 2023

The price did not include breakfast and they were not cleaning the rooms. They would be charging the cleaning of the rooms and changing the sheets. Every other hotel I know, they clean the rooms every day and changing the sheets every other day.

The pool, the large refrigerator

Stayed in January 2024

There was no Pool on the property and we had to shuttle everyday to another pool on another property so we had to stay until pick up ..very inconvenient

The view was amazing 👏🏾

Stayed in October 2023

My phone in my room didn't work. Check out time was different then we were told, and in the description you guys posted about a van that takes you to the beach. But overall the experience was great staff and food.

Stayed in December 2023

The place is beautiful but the name "hilltop" fits it perfectly. I feel its not a place for the elderly or handicapped. There's stairs galore and theres no choice of elevater taking to the Lobby or restaurant. Even tho there are elevaters, you still have to take some stairs regardless. I will not go there again because of that. We had to take 35 stairs to get to lobby or to take a cab. Even though its close to town, its not walkability unless you are an athlete.

The room was excellent with breathtaking views. Very clean and roomy. Loved the full kitchen.

Stayed in December 2023

The room was on the 1st floor and lobby on the 4th floor with no elevator and uphill walk. Front desk staff was not very nice, borderline rude

.room was spacious and clean. Bellman was very nice and helpful. Restaurant staff was nice.

Stayed in December 2023

The stairs. Lol

I liked the area the pool bar & food.

Stayed in December 2023

Na

Location Updated rooms Staff at poolside bars and restaurant was awesome

Stayed in November 2023

The bartenders. A few words I can use to describe them are rude, dishonest, and entitled. I was refused table service with a guest of mine who I invited to lunch in the Castle Grille. We wanted to sit in the dining area above the pool and were told by the bar staff that “if other people see you eating there, everyone will want to eat there”. Well obviously! That’s seems to be the point of the dining area! But looks can be deceiving in that restaurant. We were offered our food to-go and when we picked up our food a $12 “service fee” was included in my $65 bill. When I asked the bartender about it, I was told it was an added gratuity. As if I’m supposed to pay a $12 gratuity for to-go service! This was an absolute turn-off for me and my guest and it tainted my otherwise good experience here.

Magnificent views, friendly, accommodating staff with the exception of the bartenders.

Stayed in December 2023

Loved the location and the view from the bar/pool. Rooms were very large and modern. The food was excellent and the servers were amazing, helpful and friendly.

Stayed in November 2023

No room cleaning. Lots of steps

Clean. Convenient. Spacious

Stayed in November 2023

It took too long to get into our room. We checked in and were told they were just finishing up getting it , so we ate at the bar (which was delicious) but an hour went by and it still wasn’t ready. Once we told them we were on a schedule, they started rushing to get us in.

Room has a great view. I Iiked that it wasn’t like a hotel where housekeeping comes in every day to clean, this way we could just sit in the room and relax knowing we weren’t ever going to be bothered. The food at the bar was also really good.

Stayed in November 2023

Toilet paper

The convenience

Stayed in October 2023

Great view.

Stayed in August 2023