6600 Estate Smith Bay, 00802 St Thomas, US Virgin Islands
#16 of 22 hotels in St Thomas
Guests' ChoiceBased on 58 hotel reviews
7.5Cleanliness
8.2
Comfort
8.1
Location
8.3
Facilities
7.8
Staff
8.6
Value for money
7.5
Free WiFi
6.7
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Showing 1 – 25
Reviewed: 12 April 2024
Rachae4
United StatesBe careful on the stairs
When things happened in the room the front desk sent someone right away.
Stayed in March 2024
Reviewed: 2 March 2024
Kathryn
United StatesThe pull out sofa in D31 was not comfortable for an adult. The taxi driver was not willing to make change so I recommend have lots of small bills in various denominations.
Gorgeous view from D31. Nice pools and restaurants.
Stayed in March 2024
Reviewed: 21 February 2024
Michelle
United StatesThe friendliness of the staff
Stayed in February 2024
Reviewed: 27 January 2024
Khristopher
United StatesWas far from town center
Excellent views and walking distance to the beach
Stayed in January 2024
Reviewed: 20 January 2024
Carlos
United StatesNone
Location
Stayed in January 2024
Reviewed: 17 January 2024
Jill
United StatesBeach small hard walk too with no chairs. Pools barely had chairs. Hard to get taxis sometimes.
The views and bar was close and had a full kitchen.
Stayed in January 2024
Reviewed: 9 January 2024
Onika
United StatesThe bed was uncomfortable hard hurt my back
The view and villa was great
Stayed in January 2024
Reviewed: 14 June 2023
Le
United StatesN/A
Stayed in June 2023
Reviewed: 21 May 2023
Shivkumar
IndiaStaff and services were very indifferent.
Great location and great room.
Stayed in May 2023
Reviewed: 9 May 2023
John
United StatesEmail for check in should have more details. The address was very clear Should make unit # / building more clear Also how to receive the room key was not clear ( could say check in at front Lobby )
Location
Stayed in May 2023
Reviewed: 11 April 2023
Rafik
United Stateslocation
comfortable
Stayed in April 2023
Reviewed: 2 April 2023
Liz
United StatesThe food was very good. Our main complaint was that the condo unit appreared to not have been updated since the condo was built. There was rust on the side of the frig and the refrigerator unit seemed like it was overdue for a new one. There was also no microwave. The water faucet in the shower was barely working and it was so hard to turn on/off that I had to have my husband adjust it for me before I could get in the shower.. The location of the unit was really good - the third unit down from the front office. - I would recommend that building.
Stayed in March 2023
Reviewed: 28 March 2023
Lauren
United StatesWe did not have wi-fi at all during our stay. The room was some what outdated in the design like the kitchen cabinets and the doors to the closet. Did not care for the constant shuttle service to and from the lobby. Did not like the stairs along the resort. The stairs were steep and not real pleasant to walk on. I did not like that there was not a warm snack bar at the lobby area. I also did not like that there was no taxi service collaboration in place. For example, taxi to and from the air port is every 30 minutes, or to Red Hook every 30 minutes.
I like the location of the resort and the ocean views. I liked that there were restaurants on the resort premises. I like that the room was clean and comfortable.
Stayed in March 2023
Reviewed: 14 January 2023
Rhoden
United StatesIt was very hilly and quite a workout from our room to the restaurant. my husband mentioned the mattress was a problem. otherwise it was a great stay.
Beautiful scenic views, restaurants on the property and helpful staff.
Stayed in January 2023
Reviewed: 14 January 2023
Lori
United StatesIt was very misleading for the room that you would get. I booked a well furnished room with a great view but when I check d in I was told it was not available. I even called the resort a few days prior checking in my room and as told I would get the once I booked. Then I was asked to take a room without a covered balcony only. I refused this and the staff gave us another room with a covered balcony but it was poorly furnished and very outdated. That was so dissqppointing to me. Phones did not work so if you needed help you could not reach the office. The air conditioning was not cooling the entire place but just the bedroom.
We did not have breakfast at the restaurant where you could pay for breakfast
Stayed in January 2023
Reviewed: 2 September 2022
Bell
United StatesThe climb to my villa. I am not in shape so the climb did me in. LOL. The front office closed at 6pm so it was hard to get transportation from the villa.
I enjoyed the scenery. The restaurant was great. Nice and friendly staff.
Stayed in August 2022
Reviewed: 11 August 2022
Temeka
United Statesthere was nothing I didn’t like
everything was amazing
Stayed in August 2022
Reviewed: 3 July 2022
Lashawnna
United Statesthe food. didn’t have a good selection of breakfast…. they was out of eggs and bacon one morning
the view and very relaxing
Stayed in July 2022
Reviewed: 1 July 2022
Gerardo
United StatesThe choice of morning breakfast open late 900 am. That was a factor should open early 700 am or 800 am
It was okay. They didnt have a few of the items on the menu
Stayed in June 2022
Reviewed: 13 May 2022
Wallace
United StatesRestroom could have been updated. The mattress on the bed could have been softer.
Cleanliness. location and space
Stayed in May 2022
Reviewed: 4 March 2022
Paula
United StatesThe studio’s interior was old, there was no cleaning during my five day stay due to covid while thorough cleaning is really required in such a warm and humid environment. The gym was closed.
Beautiful views, big studio with terrace and sea view, great staff. The snorkel beach is a great spot to watch the sunrise and sunset. Always a spot at the pools (often there was nobody) and the bar of shoreline.
Stayed in March 2022
Reviewed: 3 July 2021
Daniel
United StatesBedroom window closest to front door didn’t close all the way. Back up flashlight in bedroom closet didn’t have battery’s ( the island lost power 3 separate times during our stay) Heard broken glass late at night during the longest power outage contacted security but never saw anyone show up to check it out. Pretty sure while the power was out the building next to ours was broken into, pretty sure it was younger teens as we watched them scurry away after the glass broke.
Beautiful Ocean Views from the hilltop villa balcony every morning & evening. Peaceful and a great get away spot for a couple. We enjoyed being able to cook for ourselves in the morning. Both restaurants on the property serve great food ( we utilized both location multiple times during our stay) Staff was supper friendly and helpful. Coki beach was a short cab ride way from the lobby.
Stayed in July 2021
Reviewed: 29 June 2021
Angela
United StatesThe lobby closes at 6pm and you are basically on your own, we were without power for more than 10 hours with no chance to buy any food and/or call a taxi to go down the hill to find it.
Beautiful views and perfect place to relax and do nothing!!!
Stayed in June 2021
Reviewed: 29 February 2024
Cara
United StatesRoach infestation!! Dirty sheets and cushions. No one came to address the situation even when we complained. There was no beach.
Views of water and mountains were amazing and staff was wonderful.
Stayed in February 2024
Showing 1 – 25
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