Overall felt like there wasn't enough staff. Long wait at check-in for example, room wasn't ready for over 2 hours past check-in time. Beach was a bit short and the ocean floor is rocky at that location. Wished the breakfast buffet was more extensive.

Location and food were great overall. Property and pools were very nice.

Stayed in February 2024

Biggest disappointment was the level of noise and disruption in mornings. This varied by very young children next door, including a surprising number in one room. Our TV consistently had poor service. Also, adult pool was not as expected- significant number of children each day. Including very young children in diapers and becoming ill .

Club level services were excellent,as were the pool. Restaurant on property were all very good. Staffing top notch.

Stayed in February 2024

Only things that you couldn’t have done anything about. But I will say that on our stay one of the employees walked by and asked about our day. When hearing about how sunburned we had gotten and wished for aloe a fresh cut cup came delivered while we were away. That’s not a compliment or a complaint. That’s above all expectation.

I’m fond of fine dining but for a little fella from Tennessee I would have loved some bacon/ham, home fried potatoes and eggs. Maybe just a hash of some kind. And the menu, which was delicious, was limited. I love a good tuna sandwich, you provide one, but that’s more my cold cut for lunch rather than my breakfast to get started with.

Stayed in December 2023

Had to change rooms three times to get the room we expected from booking. Didn’t like the fact that you can’t use an upgrade when going through booking.com

The resort was nice. Rooms were clean. Most of the workers were friendly.

Stayed in November 2023

Not much choices on food or restaurants ! Spa charged excessive n 25% tips on top. So that’s ridiculous or rip off ! I paid $600 for spa n facial

Stars

Stayed in July 2023

The gift shop leaves a lot to be desired for a 4 or 5 star resort. My wife and I went looking for some gifts and keepsakes and there wasn’t anything worth buying. We also had a bad experience at the Bluewater restaurant. The wait staff seemed to completely forget we existed. It took o we an hour for our food, we had one drink and were never asked if we’d like another one the entire time.

The property is stunning! It combines old world charm with modern updates and amenities. The pools are great, the private beach is a major plus, and the views of St. John and beyond are breathtaking.

Stayed in July 2023

Everything was great

The breakfast was ok to my girlfriend to it was a little expensive be it was good and I think they should give carts to drive because walking up a lot of stairs and was not good be I really!! Had a great time

Stayed in June 2023

The long stairs down to a miniscule beach area reserved for club level patrons

The breakfast was very good. Lots to choose from and various entrees

Stayed in March 2023

It's a bit out of the way from the island's main hubs. Perfect if you want to sit at the beach all day and relax but not ideal if you're looking to explore the area.

Room and view were beautiful. Staff were exceptionally helpful and friendly. The restaurant options both onsite and accessible via their free shuttle were excellent.

Stayed in January 2023

While access to the resort via golf art is easy, access by foot can be a bit of a chalange.

Great location with scenic views and beach, extremely friendly staff and great food options on property.

Stayed in November 2022

Often, water in shower would stop in the middle of a shower or be reduced to a trickle Food spilled on stairs not cleaned up during my stay Fifty five minutes for staff arriving to help with bags durning my checkout and I had to carry them to the street

Friendly staff, decent menu selection.

Stayed in October 2022

property was beautiful, well maintained, great location.

Stayed in October 2022

They don’t clean the rooms every day; it’s more like they make the beds and bring towels. I wanted clean sheets. The menus are limited; felt like we ate the same things every day. They don’t have smaller towels for hands or hair; only one size in the bathroom. They charge a delivery fee in addition to the high prices for in-room dining, even when the restaurants were closed due to storms. The beach area is small and was dirtier than going to the local beaches.

The gardens / grounds are breathtaking!!! The pools were in abundance. The views are amazing. Most of the staff are very helpful and accommodating. The food is yummy. The beds are very comfortable.

Stayed in September 2022

Check-in process was not smooth and we were left waiting to know when our room was ready. The bed was too soft for our taste and as not as comfortable as we would have hoped. Food was good, but did not exceed our expectations.

All-inclusive amenities, friendly staff, beautiful grounds and scenery. Spacious room and balcony. Many good choices for restaurants on the campus. Nice spa and wide variety of services.

Stayed in August 2022

One of the bathrooms had an issue with panels falling and one fell on my daughter's foot while getting ready one morning, they are a bit heavy. I tried to call the head engineer (card was in room) but did not get a reply.

Overall, we had an excellent time, a very memorable vacation. Booking.com made it so easy and the price that was advertised is what we paid. No gimicks. This is much appreciated and we will use Booking.com again. Excellent breakfasts and dinners at Bluewater. The concierge is amazing. So knowledgeable and willing to help. Did not rush me and answered all my questions. Gave great tips that made our trip that much better. The resort is close to other beaches and very close to the ferry terminal to St John.

Stayed in July 2022

$$$

location

Stayed in June 2022

The room cleaning etc was inconsistent. The last night we had no clean large towels The number of restaurants in the central part of the hotel were inadequate. Booking them was difficult.

Breakfast was decent. Could have been warmer. The Barman in the Italian saved our week re eating on the premises

Stayed in March 2022

a little over priced for value

very beautiful, clean

Stayed in December 2021

This review has been hidden because it doesn't meet our guidelines.

The pool was amazing. The rooms super clean. There could have been a few more servers offering cocktails around.

Stayed in October 2021

"My pleasure" was not always stated by the staff and when said frequently not meant.

Location was very good. Hotel facilities were very good.

Stayed in May 2021

The pillows were not that comfortable compared to other Ritz hotels I’ve stayed at. The restaurant Coconut Cove had horrible service. We arrived at 2pm and didn’t get our room until close to 5pm. They did apologize though.

The staff was friendly. Service was good. Pool area and access to boating adventures was awesome! We will go back!!

Stayed in May 2021

95% of the personel there starting from front desk all the way to pool people all of them are very dry, not welcoming and sometimes plain rude. The ladies working at the reception and the concierge dont show any sign of hospitality, always just a few short words showing the impression that they are bothered by your question Tbia is not Ritz way of hospitality. Their nigjtly rates are over $1300 per nigjht, but service is the level Holiday Inn at best. We will never go back and would not recommend to anyone. Save your money and time and go somewhere else!

The beach and the weafher was nice. The food at the restaurants was good.

Stayed in February 2024

Everything else besides the trees

The trees

Stayed in January 2024