Reviews of Beryl Charm Hotel and Spa 4 stars
173 Hang Bong Street, Hoan Kiem, Hanoi, Vietnam
#194 of 878 hotels in Hanoi
Guests' ChoiceReview score
Based on 105 hotel reviews
8.9Score breakdown
-
Cleanliness
8.9
-
Comfort
9.0
-
Location
9.5
-
Facilities
8.6
-
Staff
9.6
-
Value for money
8.8
-
Free WiFi
9.6
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 12 May 2024
Rohan
India2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Quadruple Room with City View
- • Stayed 2 nights
- • Submitted via mobile
All is good.
Clean hotel with good service. The staff is very helpful. Enjoyed the trip booked by Sofia in Hanong Bay.
Stayed in May 2024
-
Reviewed: 8 May 2024
Kellie
Australia13 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Great location. Good breakfast. Clean facilities. Great staff.
Stayed in April 2024
-
Reviewed: 6 May 2024
Sam
Vietnam1 review8.0“Comfortable bed. Great location. Super friendly staff, especially Ms. Van”- • Business trip
- • Solo traveller
- • Junior Suite with City View
- • Stayed 2 nights
- • Submitted via mobile
Comfortable bed. Great location. Super friendly staff, especially Ms. Van
Stayed in May 2024
-
Reviewed: 30 April 2024
Jana
Slovenia4 reviews10“The staff helped me organize a birthday surprise for my friend, it was very nice.”- • Leisure trip
- • People with friends
- • Quadruple Room with City View
- • Stayed 1 night
- • Submitted via mobile
I liked every
Breakfast and spa
Stayed in April 2024
-
Reviewed: 29 April 2024
Emma
Australia1 review10Exceptional- • Leisure trip
- • People with friends
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing was great
Good size room, clean, friendly staff(Sofia) who stayed up for our check in at 4am which was much appreciated after a long few days. WiFi was good, aircon was good and decent price for booking the same day!
Stayed in April 2024
-
Reviewed: 26 April 2024
Karun
India18 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Payment related
Very prompt service
Stayed in April 2024
-
Reviewed: 22 April 2024
Julius
Germany1 review10Exceptional- • Leisure trip
- • People with friends
- • Quadruple Room with City View
- • Stayed 4 nights
- • Submitted via mobile
very kind personal, hotel is in a great location
Stayed in April 2024
-
Reviewed: 21 April 2024
“luz
United States41 reviews1 helpful vote10“Centrally located”- • Leisure trip
- • Couple
- • Executive Suite with Balcony
- • Stayed 2 nights
- • Submitted via mobile
None
Room very spacious. We are upgraded to executive room.. Breakfast delicious.
Stayed in April 2024
-
Reviewed: 10 April 2024
Roberto
Switzerland19 reviews13 helpful votes10“Nice, friendly, always with a smile and professional... like feeling at home 🥰”- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
I liked everything about the hotel
Cozy hotel, clean room, hotel in Ha Noi old town with all main attractions within a few minutes walk, young, kind, friendly and professional staff. Thanks to all the staff, but a special thanks to Sofia for her professionalism, kindness, and always with a beautiful smile trying to satisfy all the requests I asked of her during my stay. This hotel will definitely be my accommodation when I come to Ha Noi again. A hug to all the guys at the Beverly Charm hotel and see you soon Roby.
Stayed in February 2024
-
Reviewed: 7 April 2024
Alexia
United States5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Executive Double or Twin Room with City View
- • Stayed 6 nights
- • Submitted via mobile
Breakfast
Great location
Stayed in April 2024
-
Reviewed: 6 April 2024
Patrick
Vietnam1 review10“Nice stay. The staff made the hotel!!!”- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
I don’t know why the hotel received a lot of bad reviews. Some expectations are too high?
Located in very good location, only takes 10 mins of walking to the centre of Old Quarter. The staff was kind and friendly. They recommended us to have dinner in a nice restaurant. Besides, we are satisfied with the tour we booked with Sofia, who was really helpful during our trip in Vietnam. She contacted us in advance to make sure everything is on plan. They also provide service to arrange our transportation to the airport. Highly recommend to stay.
Stayed in April 2024
-
Reviewed: 6 April 2024
Patrick
Australia1 review10“Great stay, great location, great staff”- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
For this time staying, I had some great memory with the staff in the hotel. They offered me to stay in a bigger room than I booked for my comfortable. They said it’s because I’m their friend. The experience I had in Beryl Charm is excellent than anywhere in Hanoi. The staff truly care about your experience in the hotel and in Hanoi. I love my stay. Anyway, room is nice and clean and good view. I’ll come back
Stayed in April 2024
-
Reviewed: 4 April 2024
Sofia
Switzerland2 reviews10Exceptional- • Leisure trip
- • People with friends
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The tour organisation was very great. The staff was very Nice. The breakfast was very good.
Stayed in March 2024
-
Reviewed: 3 April 2024
Joseph
United Kingdom6 reviews10“Sofia was a very helpful staff member who always had a smile on her face. Great recommendation of what to do in the area”- • Leisure trip
- • People with friends
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Clean tidy and great location to shops and restaurants
Stayed in April 2024
-
Reviewed: 1 April 2024
Matthew
Australia4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Executive Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
NA
The service
Stayed in April 2024
-
Reviewed: 1 April 2024
Daniel
Germany22 reviews8.0“Great hub to explore the city.”- • Leisure trip
- • Family with young children
- • Quadruple Room with City View
- • Stayed 1 night
All OK, nothing really bad. With a little fix-up this could be a great hotel.
The location is excellent, same as the staff who will go above and beyond to support. The hotel has a rusty charm, obviously used to be splendid but could use some fix-up. Rooms are totally ok for the price, but do not expect anything extraordinary. Breakfast is an good start in the day, but same as the rooms nothing extraordinary.
Stayed in March 2024
-
Reviewed: 23 March 2024
Panayiotis
United Kingdom11 reviews5 helpful votes10“Totally recommend walk distance to everything and the stuff really friendly and helping with anything”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
No problems 🙂
Nice and comfortable
Stayed in March 2024
-
Reviewed: 20 March 2024
David
United Kingdom19 reviews8.0“Fabulous location for a short stay in Hanoi.”- • Leisure trip
- • Couple
- • Deluxe Suite with Balcony
- • Stayed 4 nights
The décor and room facilities are starting to feel a bit dated and in need of a refresh; though I stress that everything was very clean.
The hotel is in a great location, within the bounds of the Old Quarter and very close to the historic French Quarter and the famous Train Street. Lots to see and do in the neighbourhood with ample facilities for eating and shopping. The staff were incredibly helpful and gave us many tips on where to start our sightseeing and try local delicacies,
Stayed in March 2024
-
Reviewed: 16 March 2024
Preeti
United States3 reviews2 helpful votes10“Overall stay was very good.”- • Leisure trip
- • Group
- • Family Room with Window
- • Stayed 1 night
- • Submitted via mobile
Breakfast was good. But you have to be early. Need to replenish breakfast more often for late comers.
Manager and staff were very friendly.
Stayed in February 2024
-
Reviewed: 12 March 2024
Jing
United Kingdom36 reviews3 helpful votes9.0“Friendly and helpful staff for a comfortable stay”- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 3 nights
Some issue with hot water in the bathroom: shower gets cold after a while, and no hot water in the sink tap Additional charge when paying by card Breakfast was not ready at 6:30am when it's stated as their start time
Very friendly and attentive staff, Catherine and Sofia were helpful in answering my questions and Sofia helped me book a one day excursion with discount. Hotel is located conveniently for the old quarter area Room is spacious Good WiFi Freshly cooked Pho for breakfast
Stayed in December 2023
-
Reviewed: 7 March 2024
Nina
Thailand18 reviews1 helpful vote8.0“Pleasant stay”- • Leisure trip
- • Couple
- • Junior Suite with City View
- • Stayed 5 nights
- • Submitted via mobile
Absence of control of heating system in the room. You must ask staff to switch on every time.
Staff is very helpful. Comfortable bed.
Stayed in March 2024
-
Reviewed: 27 February 2024
Snehal
Singapore1 review10“Wonderful place and warm host :)”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
it was awesome. the room and all services were awesome. they also give us warm breakfast in the morning. host and help were warm and friendly. we stayed twice at the place. we will definitely stay again when we are in Hanoi again.
Stayed in January 2024
-
Reviewed: 24 February 2024
Christopher
Germany82 reviews10 helpful votes8.0“Good hotel to discover the city”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast is boring
Mr. Richie as frontdesk manager was very helpful in organizing a trip to sapa and Halong
Stayed in February 2024
-
Reviewed: 19 February 2024
Carlo
Italy37 reviews1 helpful vote10“MR Richie is the right person !”- • Leisure trip
- • Couple
- • Executive Double or Twin Room with City View
- • Stayed 1 night
Special hotel but even more special is the MR Richie team, kindness and speed in organizing every request. Highly recommended
Stayed in February 2024
Guests also reviewed these properties:
-
Apartamentos GuadianaMonte Gordo, Portugal
-
Charme Hotel BarbatèTegna, Switzerland
-
InterContinental Beijing Beichen, an IHG HotelBeijing, China
-
Candlelight Motel and ApartmentsOludeniz, Turkey
-
Hostal PichorradicasTudela, Spain
-
April CottageNew Alresford, UK
-
B & B Genn'e UlecciLanusei, Italy
-
Grupo Coinca San TelmoBuenos Aires, Argentina
