40 Hang Dong, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
#58 of 882 hotels in Hanoi
Guests' ChoiceBased on 196 hotel reviews
9.3Cleanliness
9.4
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.8
Value for money
9.4
Free WiFi
9.5
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End of dialog contentReviewed: 19 May 2024
Jamie
AustraliaNothing to like. It’s amazing!!
This is my second stay at this hotel within 6 months and I just loved it more. The location is perfect for old quarter, the staff are AMAZING and booked our ha long bay day trip and 3 day ha Giang tour. They looked after us so well and even upgraded our room when we returned from Ha Giang. I will always be grateful to the staff members here for taking good care of us. The beds are super comfy and the rooms are spotless! Thank you team. We can’t wait to return and stay with you guys again. Love from Jamie and Caleb xx
Stayed in May 2024
Reviewed: 10 May 2024
Neil
United KingdomEverything. Staff really friendly and helpful. great location in the old quarter. Lovely clean rooms.
Stayed in May 2024
Reviewed: 7 May 2024
Neil
United KingdomBrilliant place to stay in Tam Coq. Run by a hard working friendly helpful family. The Homestay is out of town but you can rent a scooter for 100,000 dong a day. It’s clean, good aircon, large rooms, lovely bathroom, comfy bed, good wifi, nice clean pool, well landscaped, good breakfast, near tourist attractions, great advice, laundry, peaceful. Can’t think of anything we didn’t like. Amazing The family deserve to be fully booked. We would love to come back one day.
Stayed in May 2024
Reviewed: 27 April 2024
Neil
United KingdomNothing
Excellent location. Very clean. The room was comfortable with a nice balcony. Slept well in the soft bed. Particular mention to the staff who are so friendly and helpful. Top class.
Stayed in April 2024
Reviewed: 22 April 2024
Marta
ItalyThe staff is really friendly, especially Hang! She helped us organize the transfer from the airport, the cruise at Halong Bay and the water puppet theater. The hotel is located in the center of the old town, but it's really quite!
Stayed in April 2024
Reviewed: 20 April 2024
Akshat
United Arab EmiratesNothing really
- Clean - Comfortable - large room - central location - great Wi-Fi
Stayed in April 2024
Reviewed: 16 April 2024
Gerald
United StatesThe bathroom downstairs was unclean.
Easy to find food there. The staff was nice. 1 night is OK but more than that would be too tight. But that's what you get in old city.
Stayed in March 2024
Reviewed: 12 April 2024
Donna
Australiagreat location & staff very helpful & friendly. They arranged a boat tour to Halong Bay & we were very pleased with it.
Stayed in March 2024
Reviewed: 10 April 2024
Sinan
GermanyNothing
Super helpful staff!! Got our baggage mixed up at the airport and staff sorted it out for us. Cannot recommend this accommodation and the staff enough! Rooms were also very lovely and spacious.
Stayed in April 2024
Reviewed: 10 April 2024
Marjorie
United StatesThe hotel was very comfortable and staff extremely pleasant and helpful.
Stayed in April 2024
Reviewed: 6 April 2024
Francesca
ItalyThe room was missing a window, but this is not a big problem if you plan to visit the visit most of the day and you use the provided air conditioning.
Staff was extremely friendly and helpful. They have given us good restaurant recommendations and helped me in searching an open pharmacy in the early morning. The room was clean and the air conditioning with dry function has helped us to deal with the humidity.
Stayed in April 2024
Reviewed: 6 April 2024
Leonor
SwedenAmazing staff! Really friendly and willing to help. Room was big and had great views. Balcony was perfect to relax after a long day. I will repeat
Stayed in April 2024
Reviewed: 5 April 2024
Dominik
GermanySuper friendly, well organized and helpfull personel! Room itself looks even better than on a pictures. Just bring a bottle of wine and chill on balcony.
Stayed in April 2024
Reviewed: 5 April 2024
Sangeeta
United KingdomThe room itself had a very small window that didnt get any natural light, and the big lights in the room.are a bit overbearing - however this is a minor detail!
The staff here could not do more for you, I had a few changes of plans and they were so accomodating, helped me with a very late check in, and gave great tips for getting around Hanoi to see everything. Cannot over state how amazing and helpful they were, nothing was tok much.
Stayed in April 2024
Reviewed: 4 April 2024
Achuth
New ZealandReally good staff and services
Stayed in April 2024
Reviewed: 2 April 2024
Vicki
United StatesOur room was small with limited space around the bed on 2 sides and there wasn’t a convenient place to put 2 people’s luggage.
We loved the location in the Old Quarter, a little further away from the most touristy areas. Our 5th floor (501) balcony was a delightful place to spend mornings and evenings overlooking the street and surrounding buildings. The staff were all very friendly and helpful. The room was very clean/ great condition and had lots of hot water.
Stayed in April 2024
Reviewed: 29 March 2024
Michelleanne
United StatesAmazing customer service from everyone in reception. Helped us book a last minute 1-day tour to Ha Long Bay, laundry service, and airport taxi. Easy to reach staff via WhatsApp. Also thoughtful that they provide ear plugs to help you sleep better. Loved having the balcony in our room as an additional seating area. Bed was very comfortable. We thought the room was spacious for 2 of us.
Stayed in March 2024
Reviewed: 25 March 2024
Julika
GermanyThe receptionist was extraordinary helpful. She helped us with tickets and a simcard. She recommend us some Highlights and Restaurants.
Stayed in March 2024
Reviewed: 25 March 2024
Błażej
PolandThe young lady by the reception desk was very helpful and talkative. I did receive a list of recommendations for meals and cafes around the place. The location is extremely good.
Stayed in March 2024
Reviewed: 24 March 2024
Megan
AustraliaThe only thing would be that the room is slightly dated, but it was very clean and I was perfectly comfortable.
Excellent location, great price point, staff were absolutely lovely. I felt very welcome, comfortable and safe here.
Stayed in March 2024
Reviewed: 20 March 2024
Clonsdale92
United KingdomOne down side is that there is no communal area or restaurant in the hotel to relax other than in your room, however you are in the heart of the Old Quarter so there is lots to see and do.
Stewie, Ruby and their team made me feel right at home despite it being my first experience in SE Asia and in Hanoi Old Quarter no less! My room was on the top floor towards the back of the property accessed by a lift then 1 flight of stairs. It was fairly quiet most of the time and I was provided ear plugs in case needed. There is a small window but with no view however the room had everything else you could think of such as toiletries, water, tea/coffee making facilities. I arrived in the morning before I was able to check in, but I spoke to Ruby via whatsapp and she was happy to allow me to leave my bag there until later in the day. Stewie arranged a limousine to Ninh Binh so it was a seamless journey from the hotel doorstep.
Stayed in March 2024
Reviewed: 19 March 2024
Donna
Australiano problems
very helpful staff - especially Stewie. Organized a trip for Halong bay....very good! Location very good.
Stayed in March 2024
Reviewed: 8 March 2024
Craig
United Statesnothing
location
Stayed in March 2024
Reviewed: 5 March 2024
Petbru
GermanyRooms are spacious and impeccably clean, with well-maintained inventory that appears new. The hotel's central location is convenient, and the staff are exceptionally helpful and friendly.
Stayed in February 2024
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