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Reviews of Arcady Boutique Cruise 5 stars

Bãi Cháy Cảng Tàu Khách Quốc Tế Hạ Long, Ha Long, Vietnam

#88 of 323 hotels in Ha Long

Guests' Choice

Review score

Based on 335 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    9.4

  • Value for money

    8.1

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 1 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Loved our guide Lucy!

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    It was great!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    It was very clean and they put effort to make it fun for us. The bay is very beautiful, and our tour guide Lucy was super helpful and nice!

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Great cruise. Would recommend others if time permits to do a 3 day / 2 night trip as the activities are back to back
    • Leisure trip
    • Family with young children
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The cruise was jammed packed with back to back activities and due to running late (5 day public holiday in Vietnam didn’t help) it felt even more rushed. Would look at going on a 3 day / 2 night cruise next time to try and alleviate this issue so we could appreciate the Bay more

    The boat was very clean tidy and comfortable. The food was scrumptious and the staff helpful and made sure you had everything you need

    Stayed in April 2024

  • Reviewed: 22 May 2024

    8.0
    Lovely boat, staff, food, and good location.
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 2 nights

    We missed out on Pilates due to the weather, but it turned out the weather was actually fine. Because this area is in high demand, there are numerous boats coming and going, which often results in being transferred to a day boat. This makes it difficult to return to your room quickly. The activities felt rushed, and the days were packed with little downtime, which seems unavoidable given how the area is managed. I would have appreciated some free time on the boat during the day. In hindsight, staying for just one night or opting for a day boat might have been better. This isn't a criticism of the booking itself, just an observation. Additionally, the water in the area isn't very clean due to the presence of large ships and residents living on boats in the bays. It would be great if measures could be taken to prevent people from dumping garbage in the area.

    Nice boat. Room was clean, and tidy. Staff were good. Prices are more than on the mainland, but still relatively cheap. Food was good, the location is lovelY

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    Excellent One night cruise.
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything was wonderful. The cruise, the room, the food, the tours, and the tour leader Ben were very pleasant and excellent to deal with.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lovely staff, great tour guide, would recommend staying more than 1 night for best activities, great food for vegetarians, lovely cocktails

    Stayed in April 2024

  • Reviewed: 17 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The service was fantastic. Ben, the tour leader, was a pleasure to deal with. One night cruise was great, and we enjoyed every minute of it. Arcady management( Jimmy) was very helpful and kind to reschedule our trip due to sickness, we are very grateful for all the attention. Will come back again.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    8.0
    Ha Long cruising
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really. A lot more boats out there than I than I expected.

    The boat was great. The cabin was comfortable and the view from balcony was always stunning. The food was good and staff were friendly and helpful. The activities were well organised, we did Tai Chi, Kayaking, Swimming, pearl farm and relaxing. Recommend two nights as 2nd day was the best.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    You get what you pay for.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Boat is aged. The limo bus coming home was extremely hot poor air con at the back of bus.

    I enjoyed the activities. Lucy the tour guide was fantastic. Rooms were good.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The boat was a little older looking than the pictures advertised, but inside the restaurant etc was great. Unfortunately Halong Bay is overpopulated with visitors. We knew it would be busy but surprised at how busy the attractions were

    The food and staff were fantastic. The room was nice with a little balcony for night time. Enjoyed the cave tour and had a great massage on board

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Fantastic experience!
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Michael, Lucy and the staff all made us feel very welcome. The trip was well organised and professionally done.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    A bit noise near engine house. But that's to be expected!

    Great boat, staff and service is amazing.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Halong Bay - Arcady Cruise
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The accommodation was nice, nothing really to dislike.

    The boat was a nice traditional boat and our cabin had an outside balcony.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Great place that could be a better experience
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The attractions are so crowded and a bit disappointed

    Overall a great experience

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    We very much enjoyed our trip
    • Business trip
    • Family with young children
    • Family Suite with Balcony
    • Stayed 1 night

    The coffee

    Reasonable choice of food and amounts.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Lovely trip
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Great tour through Halong Bay. We got a room upgrade which was nice. Crew ensured we had plenty of vegetarian options.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    10
    The plastic ocean
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The plastic ! The ocean was covered in plastic and oil from tourists and locals

    Really enjoyed the boat Staff were lovely Great guide and communication

    Stayed in March 2024

  • Reviewed: 19 April 2024

    8.0
    Great to see Halong Bay very busy and water dirty :-(
    • Leisure trip
    • Family with young children
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Just a bit tired

    The cruise was fine. Boat quite tired. Water wasn’t provided with meals you had to purchase which was disappointing. One night sufficient on baking bay. Our guide very lovely and lots of energy.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Waiting 1.5 hours for the luxury bus back to Hanoi. First bus to the port was clean and comfortable. Return bus was not as nice with rubbish from previous group and broken seats.

    Comfortable, clean rooms and friendly, helpful staff. Trip was fun and relaxing. Great views and tours were fun. Food was good too.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Bed not very comfortable with only single sheets available for the double bed. Our cabin was pretty noisy as nearest to the engine..

    Lovely ambience onboard with friendly staff. The dining room was beautifully decorated and the bar and dining room staff were excellent and very professional. Food was fantastic with good choice and exceeded our expectations. We did a 3 day 2 night cruise which I would recommend as the first day was spent going to Tittop Island which was a very crowded beach. The second day was better with kayaking and swimming in Lovely quieter locations.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    All the plastic in the bay rubbish

    The friendly staff

    Stayed in April 2024

  • Reviewed: 9 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Soundproofing is not great, if you are an early sleeper you may hear noises from other passengers.

    This 2D1N trip includes one trip to a dry cave, one trip to Titop Island, one trip to a wet cave (kayak/bamboo boat), as well as night activities such as karaoke and squid fishing. Food was good and the room is really nice too! There is also a cooking demonstration where we got to make our own spring rolls. We had a great guide and the itinerary was fulfilling but not too packed.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Best cruise operator in town!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    We were asked to reconfirm our booking via the booking.com msg app which we missed a number of chasers and risked a cancellation had booking.com not stepped in on the eve otherwise all good.

    Highly recommended cruise operator - great itinerary, excellent food, super comfy and A+ team!

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Lucy is the high point! She is an awesome person and a great guide! Ha long bay is so beautiful!

    Stayed in April 2024

Showing 1 – 25

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