17 Pham Ngu Lao Street, Hue, Vietnam
#124 of 173 hotels in Hue
Guests' ChoiceBased on 16 hotel reviews
8.1Cleanliness
8.2
Comfort
8.4
Location
9.4
Facilities
7.9
Staff
8.8
Value for money
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 16
Reviewed: 12 September 2023
Beata
PolandA very good location and quite a big and clean room. The poolwater was greenish though and the staff confused about the rules, to say the least. For example they gave us the coupons for breakfast twice and TWICE called almost at midnight to say that they take away the coupons as breakfast is not included in the price.
Stayed in July 2023
Reviewed: 13 July 2023
Beata
PolandWeird, aging hotel. Confused staff, we stayed there 2 nights and twice they gave us breakfast coupons and twice they took them back (once calling from the reception at midnight). The pool was old and greenish.
Great location, right on the Walking Street, but it wasn’t loud at night. Quite spacious rooms.
Stayed in July 2023
Reviewed: 28 February 2023
Tomas
GermanyThe furniture of the room is very old and shows a lot of wear. This therefore does not feel like a 4 star accommodation. We booked the suite with a bubble bath (it should even have a steam bath), which did not work. You could only take a normal shower or bath. The walls a quite thin and you can hear the elevator running and stopping. Up until 11 pm you can hear the loud music from the walking street, which is expected when staying in a hotel in this area, so no complaint here.
The hotel is located directly in the Hoi An walking street with a lot of bars and restaurants. The staff was very friendly and helpful. The rooms and the lobby were clean.
Stayed in February 2023
Reviewed: 22 August 2022
Stephanie
Australiathe beds were comfy and room was spacious with an excellent view.
Stayed in August 2022
Reviewed: 30 July 2022
Robert
AustraliaNothing
Staff very friends, great location
Stayed in July 2022
Reviewed: 4 February 2022
Gems1234
United KingdomThey say they have parking but you have to pass to massive dogs to park your bike and it is shut after 10pm. Poor commutation before I arrived no response to any messages I sent to them. Due to TET/lack of staff on the second night I returned to find the door to the hotel padlocked closed, I had to try and read a sign in the distance for a number to call, I was not told this would happen, simple communication is needed.
Location was great. Room a good size, comfortable and clean.
Stayed in January 2022
Reviewed: 17 July 2022
Katie
IrelandThe air con wasn’t very good and the room was very warm on entry. Also the bathroom was in slight disrepair.
The location is very good and the staff are very helpful.
Stayed in July 2022
Reviewed: 9 January 2023
Luan
VietnamThere are no comments available for this review
Stayed in January 2023
Reviewed: 13 August 2022
Steven
United StatesThere are no comments available for this review
Stayed in August 2022
Reviewed: 26 July 2022
Radu
DenmarkThere are no comments available for this review
Stayed in July 2022
Reviewed: 6 April 2023
Harry
United KingdomThere are no comments available for this review
Stayed in February 2023
Reviewed: 23 August 2022
Alina
SwedenThere are no comments available for this review
Stayed in August 2022
Reviewed: 29 May 2022
Hồng
VietnamThere are no comments available for this review
Stayed in April 2022
Reviewed: 2 May 2022
Piotr
VietnamThere are no comments available for this review
Stayed in May 2022
Reviewed: 20 February 2022
Kurt
IrelandThere are no comments available for this review
Stayed in January 2022
Showing 1 – 16
Leiden, Netherlands
Uppsala, Sweden
Ráfales, Spain
Luang Prabang, Laos
Yekaterinburg, Russia
Saint James, Barbados
Woodbridge, UK
Lille, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content