19 Ngõ Trung Yên, Hoan Kiem, Hanoi, Vietnam
#219 of 878 hotels in Hanoi
Guests' ChoiceBased on 492 hotel reviews
9.0Cleanliness
8.8
Comfort
8.8
Location
9.7
Facilities
8.7
Staff
9.6
Value for money
9.1
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Eisenberg
United StatesGreat location and stay!
Stayed in May 2024
Reviewed: 1 June 2024
Eisenberg
United StatesAmazing location in the center of old quarter (yet still quiet), staff was very attentive, good accommodations. Peter was on top of everything from the second we booked and helped us plan a trip to ha long bay as well, which was a perfect overnight cruise.
Stayed in May 2024
Reviewed: 1 June 2024
Kiem
United StatesNothing
Great location and friendly staff
Stayed in May 2024
Reviewed: 30 May 2024
Atkinson
United KingdomNothing to say here!
This is a lovely hotel in a great location and right near shops, food and attractions such as beer street, the temple on the lake and the famous Note Coffee cafe. The hotel was clean and provided fresh towels and laundry service. The staff were always super helpful and friendly when we needed anything and really friendly when passing through the lobby. It’s really easy to get taxi’s to further out locations so this is a great central location and I’d recommend this property to anyone staying in Hanoi and wanting to explore!
Stayed in May 2024
Reviewed: 29 May 2024
Hippolyte
FranceGreat location, Great included breakfast, Caring and helpful staff.
Stayed in May 2024
Reviewed: 28 May 2024
Amy
New ZealandNothing.
Great location, close to the lake, right in the old quarter yet very peaceful. The staff were super helpful, Peter sat with us and helped us book everything we wanted to do while in Vietnam - including excursions and train tickets. He also arrange for our laundry to be done!
Stayed in May 2024
Reviewed: 28 May 2024
Ian
SingaporeNil
Clean, food was great. Staff helped a lot when we had troubles booking taxi.
Stayed in May 2024
Reviewed: 27 May 2024
Gladys
United KingdomStaff are very friendly and accommodating.
Stayed in May 2024
Reviewed: 24 May 2024
Kenny
United KingdomLocation
Hotel staff were nice
Stayed in May 2024
Reviewed: 16 May 2024
Ankita
IndiaThe location is great and the promptness of the staff.
Firstly, the staff was extremely supportive when I had arrived late at night in Hanoi. They helped me throughout the time till I reached the hotel as my cab driver kept asking me questions and he didn’t speak English. The location is absolutely spot on to move around freely. Everything is within reach by walk or a short ride.
Stayed in May 2024
Reviewed: 12 May 2024
Khaled
PhilippinesAviary Hotel Hanoi is a true gem nestled in the heart of Vietnam's bustling capital. From the moment you step foot into the lobby, you're greeted with warmth and elegance that sets the tone for an unforgettable stay.
located at the center of old quarter easy access to everything and everywhere you go! Truly sets this hotel apart is the impeccable service provided by the staff. From the friendly concierge who goes above and beyond to ensure your every need is met, to the knowledgeable staff who offer insider tips on the best local attractions, their hospitality is unparalleled.
Stayed in May 2024
Reviewed: 11 May 2024
Thi
VietnamNone
Staff are friendly
Stayed in May 2024
Reviewed: 6 May 2024
Katryn
PhilippinesI like the location of the property as it is a lot of local shops and tourist attractions. You can easily walk to different places. The staff are all very friendly.
Stayed in May 2024
Reviewed: 25 April 2024
Suhel
IndiaSome rooms have fake windows. We got such a room. The space is less too.
The owner (Peter) and receptionists (especially Eli) were amazing. Very well maintained & clean. Awesome location, not noisy yet extremely close to everything. Seamless check-in experience.
Stayed in April 2024
Reviewed: 21 April 2024
Ben
United KingdomNothing
It was clean, 24/7 reception which was handy for check in, great location in old town and nice size room
Stayed in April 2024
Reviewed: 21 April 2024
Jiafeng
ChinaGood location, friendly staff, clean room.
Stayed in April 2024
Reviewed: 20 April 2024
Grainne
United KingdomExcellent customer service. Friendly staff and help with taxi from airport.
Stayed in April 2024
Reviewed: 16 April 2024
Valentin
SingaporeThe staff communicated directly via WhatsApp and occasionally asked for a 10/10 rating on Booking.com. We felt somewhat pressured to comply and only received a taxi discount after showing them the review, which felt a bit like influencing feedback. Fortunately, with two bookings, I can now provide an honest review. The rooms lacked a view and were humid, and the staff, while well-meaning, could be a bit intrusive, especially when offering assistance with booking transportation or tours through the hotel. Despite these issues, I would still recommend staying here, even though it may be slightly more expensive than other options.
The staff were helpful; we were able to arrive late, and they upgraded one of our rooms for free. The rooms are clean, and they provide free coffee, tea, and water. They also offer tours and transportation services, which is nice. They speak English very well and are friendly.
Stayed in April 2024
Reviewed: 14 April 2024
Valentin
SingaporeIt was a bit humid when we arrived, but with the AC, it became comfortable within a short time.
The location is great, situated in the middle of the old quarter, next to many bars, cafes, and shops. The staff is nice and helpful, organizing and proposing tours and hotel services such as transportation and 24-hour check-in. We also received an upgrade because the room didn’t have AC.
Stayed in April 2024
Reviewed: 14 April 2024
Gemma
United KingdomSon Peter and all the staff were so helpful. They went out of their way to help us and were a joy to deal with.
Stayed in April 2024
Reviewed: 12 April 2024
Sultana
BangladeshLiked everything
Very good behavior of the staff, specially Son Peter at Reception. He was very kind, cooperative and well behaved. He is the best.
Stayed in April 2024
Reviewed: 12 April 2024
Marjierose
PhilippinesMy overall stay here was memorable! <3 The staff are very approachable and kind. Special shoutout to the hotel staff: Peter and Eli! For the excellent customer service they provide! From the day we arrived, they’ve welcome us with a great smile. They’ve been very attentive listening to our needs and made sure we had amazing and comfortable stay. Aviary Hanoi Hotel is also a great location and walking distance to most tourist attractions. Please continue going above and beyond for the great service you offer. I would definitely recommend your hotel to my family/friends who would like to visit Hanoi in the future. 🙂
Stayed in April 2024
Reviewed: 9 April 2024
Vrinda
IndiaIn the center of everything. This is my second trip with the Aviary and Peter. Thanks again.
Stayed in April 2024
Reviewed: 9 April 2024
Vrinda
IndiaNothing dislike.
Peter has been a real star. He has been in touch even before I reached hanoi. Helped me to get amazing discounts at taxis, tour and Ha Long bay cruise. Even helped me with some personal errands. Hurray for Peter. Hurray for the Aviary Hanoi.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content