Reviews of Aviary Hanoi Hotel & Travel 4 stars
19 Ngõ Trung Yên, Hoan Kiem, Hanoi, Vietnam
#211 of 877 hotels in Hanoi
Guests' ChoiceReview score
Based on 480 hotel reviews
9.0Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.7
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Facilities
8.7
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Staff
9.6
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Value for money
9.1
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Free WiFi
8.9
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Reviewed: 16 May 2024
Ankita
India14 reviews1 helpful vote10“I had a good time and would visit them again on my next trip.”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted via mobile
The location is great and the promptness of the staff.
Firstly, the staff was extremely supportive when I had arrived late at night in Hanoi. They helped me throughout the time till I reached the hotel as my cab driver kept asking me questions and he didn’t speak English. The location is absolutely spot on to move around freely. Everything is within reach by walk or a short ride.
Stayed in May 2024
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Reviewed: 12 May 2024
Khaled
Philippines4 reviews10“Overall, Aviary Hotel Hanoi surpasses all expectations. Whether you're visiting for business or pleasure, this is th”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 4 nights
- • Submitted via mobile
Aviary Hotel Hanoi is a true gem nestled in the heart of Vietnam's bustling capital. From the moment you step foot into the lobby, you're greeted with warmth and elegance that sets the tone for an unforgettable stay.
located at the center of old quarter easy access to everything and everywhere you go! Truly sets this hotel apart is the impeccable service provided by the staff. From the friendly concierge who goes above and beyond to ensure your every need is met, to the knowledgeable staff who offer insider tips on the best local attractions, their hospitality is unparalleled.
Stayed in May 2024
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Reviewed: 11 May 2024
Thi
Vietnam2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
None
Staff are friendly
Stayed in May 2024
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Reviewed: 6 May 2024
Katryn
Philippines1 review10“My stay in Aviary Hanoi Hotel & Travel has been very wonderful! If ever I come back to Hanoi, I would book here agai”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 7 nights
- • Submitted via mobile
I like the location of the property as it is a lot of local shops and tourist attractions. You can easily walk to different places. The staff are all very friendly.
Stayed in May 2024
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Reviewed: 25 April 2024
Suhel
India1 review8.0“The Perfect Start To Vietnam”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 3 nights
- • Submitted via mobile
Some rooms have fake windows. We got such a room. The space is less too.
The owner (Peter) and receptionists (especially Eli) were amazing. Very well maintained & clean. Awesome location, not noisy yet extremely close to everything. Seamless check-in experience.
Stayed in April 2024
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Reviewed: 21 April 2024
Ben
United Kingdom1 review10“Great Stay in a fabulous location”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
It was clean, 24/7 reception which was handy for check in, great location in old town and nice size room
Stayed in April 2024
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Reviewed: 21 April 2024
Jiafeng
China27 reviews3 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
Good location, friendly staff, clean room.
Stayed in April 2024
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Reviewed: 20 April 2024
Grainne
United Kingdom10 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Excellent customer service. Friendly staff and help with taxi from airport.
Stayed in April 2024
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Reviewed: 16 April 2024
Valentin
Singapore17 reviews8.0“Although the hotel offers clean rooms, free amenities, and helpful staff, including complimentary room upgrades, the exp”- • Leisure trip
- • Group
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
The staff communicated directly via WhatsApp and occasionally asked for a 10/10 rating on Booking.com. We felt somewhat pressured to comply and only received a taxi discount after showing them the review, which felt a bit like influencing feedback. Fortunately, with two bookings, I can now provide an honest review. The rooms lacked a view and were humid, and the staff, while well-meaning, could be a bit intrusive, especially when offering assistance with booking transportation or tours through the hotel. Despite these issues, I would still recommend staying here, even though it may be slightly more expensive than other options.
The staff were helpful; we were able to arrive late, and they upgraded one of our rooms for free. The rooms are clean, and they provide free coffee, tea, and water. They also offer tours and transportation services, which is nice. They speak English very well and are friendly.
Stayed in April 2024
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Reviewed: 14 April 2024
Valentin
Singapore17 reviews10“A very convenient place to stay in the heart of the Old Quarter with helpful staff.”- • Leisure trip
- • Group
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
It was a bit humid when we arrived, but with the AC, it became comfortable within a short time.
The location is great, situated in the middle of the old quarter, next to many bars, cafes, and shops. The staff is nice and helpful, organizing and proposing tours and hotel services such as transportation and 24-hour check-in. We also received an upgrade because the room didn’t have AC.
Stayed in April 2024
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Reviewed: 14 April 2024
Gemma
United Kingdom10 reviews10“Great central location and very friendly staff. Clean and air conditioned rooms. Such good value for money.”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Son Peter and all the staff were so helpful. They went out of their way to help us and were a joy to deal with.
Stayed in April 2024
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Reviewed: 12 April 2024
Sultana
Bangladesh4 reviews1 helpful vote10“Well behaved staff, cooperative and helpful.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Liked everything
Very good behavior of the staff, specially Son Peter at Reception. He was very kind, cooperative and well behaved. He is the best.
Stayed in April 2024
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Reviewed: 12 April 2024
Marjierose
Philippines1 review10“Aviary Hanoi Hotel, A great place to stay ♥️”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 6 nights
- • Submitted via mobile
My overall stay here was memorable! <3 The staff are very approachable and kind. Special shoutout to the hotel staff: Peter and Eli! For the excellent customer service they provide! From the day we arrived, they’ve welcome us with a great smile. They’ve been very attentive listening to our needs and made sure we had amazing and comfortable stay. Aviary Hanoi Hotel is also a great location and walking distance to most tourist attractions. Please continue going above and beyond for the great service you offer. I would definitely recommend your hotel to my family/friends who would like to visit Hanoi in the future. 🙂
Stayed in April 2024
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Reviewed: 10 April 2024
Sultana
Bangladesh4 reviews1 helpful vote10“Very wonderful stay with Aviary”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
loved everything
Very good behavior of the staff Very cooperative Specially the reception people
Stayed in April 2024
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Reviewed: 9 April 2024
Vrinda
India4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
In the center of everything. This is my second trip with the Aviary and Peter. Thanks again.
Stayed in April 2024
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Reviewed: 9 April 2024
Vrinda
India4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Nothing dislike.
Peter has been a real star. He has been in touch even before I reached hanoi. Helped me to get amazing discounts at taxis, tour and Ha Long bay cruise. Even helped me with some personal errands. Hurray for Peter. Hurray for the Aviary Hanoi.
Stayed in April 2024
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Reviewed: 8 April 2024
Lott
United Kingdom1 review10“Staff were very helpful and the hotel was well maintained and tidy.”- • Leisure trip
- • Group
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
It was clean and staff were helpful.
Stayed in April 2024
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Reviewed: 5 April 2024
Pik
Hong Kong8 reviews9.0“Good for value stay in Hanoi”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
We stayed with the hotel for a couple of nights - this was the second time we’ve stayed with them. As before, Peter was very accommodating and the location was great for getting good quality food and late night snacks.
Stayed in April 2024
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Reviewed: 4 April 2024
Pik
Hong Kong8 reviews9.0“Good and easy option for a convinient stay in Hanoi”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
The facilities were a bit old - but that was expected given the price.
Location was great - right in the centre of old city with lots of great options for food. Very good for value. Service was also amazing - staff was very accommodating (we needed v late check ins and early check outs) and offered lots of travel advice before and during our stay.
Stayed in April 2024
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Reviewed: 3 April 2024
Sharon
Malaysia4 reviews9.0“The staff has been really accommodating to my requests & even initiated to arrange for me an airport transfer at a m”- • Leisure trip
- • Couple
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
Was expecting an actual one king-sized bed for the family room but it’s actually 2 single beds combined into one, which made the bed slightly less comfortable due to the “division”
Location
Stayed in April 2024
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Reviewed: 2 April 2024
Varun
Australia11 reviews10“Great Value & location, Friendly amazing Staff”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 3 nights
Rooms has no windows because building is so close to other building.
Location was amazing. Rooms had all basic facilities, Breakfast was decent. Staff (especially Peter) helped us booking local tours (Jeep tour, Halong Bay tour), arranged airport pickup and drop, local currency, suggested local places to have coffee, food and shopping. My child accidentally left mobile in taxi to airport arranged by Peter and he tracked it down, and arranged to get it delivered to India through some other guest in hotel. He is so helpful and gem of a person.
Stayed in March 2024
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Reviewed: 28 March 2024
Caroline
United States3 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Family Room
- • Stayed 6 nights
- • Submitted via mobile
Good location in Old Quarter,Hanoi area. Stores, foot spas and restaurants are just outside of the hotel.It’s a 10-15 min leisure walk to the lake. You can easily go around Hanoi and see major landmarks riding a cyclo. The hotel staff are all friendly.Their smile made us feel welcomed every time they see us.The hotel manager Peter did a great job in booking all the tours for us specially the Halong Bay Cruise thru Essence Grand.I also commend Eli, the hotel staff during the night. He’s so kind hearted specially to my elderly mom. He always assisted my mom with care. Another hotel staff, whose name I forgot was so nice too.He’s the the young teen guy that brings stuff to our room whenever we needed something.
Stayed in March 2024
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Reviewed: 22 March 2024
Steve
United States2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 3 nights
- • Submitted via mobile
bathroom rack broken.
a/c was too noisy and didt always work.
Stayed in March 2024
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Reviewed: 18 March 2024
Karel
Canada17 reviews2 helpful votes9.0“Great value for the price!”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
We stayed at this hotel for a second time & enjoyed our stay once again! This hotel provides great value for the price. Its location in the center of the old quarter is perfect! Thanks for everything.
Stayed in March 2024
