19 Ngõ Trung Yên, Hoan Kiem, Hanoi, Vietnam
#219 of 878 hotels in Hanoi
Guests' ChoiceBased on 492 hotel reviews
9.0Cleanliness
8.8
Comfort
8.8
Location
9.7
Facilities
8.7
Staff
9.6
Value for money
9.1
Free WiFi
8.9
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End of dialog contentReviewed: 24 November 2023
Devin
United StatesThe hotel is located right in the middle of Old Quarter, close to everything. You can easily walk to most of the stuff in Hanoi. The staff is extremely helpful and provided excellent service. I really enjoyed Peter, the manager, who helped me with tours, taxis, and restaurant recommendations. We easily communicated on WhatsApp which was very helpful. Overall a nice stay and a great value.
Stayed in November 2023
Reviewed: 23 November 2023
Spencer
United KingdomBrilliant hotel, central to everything. I turned up in Vietnam wanting to go everywhere and see everything, before I even got to the Vietnam, Peter the hotel manager got in touch with me to make sure I had transport to the hotel, soon as I arrived Peter give me lots of information and presented me with lots of options and trips, he then booked all my trips for the next 10 days, he even changed my dates of staying in his hotel to suit my travels, the man is a legend, thanks Peter. Also Alina the receptionist was really helpful giving information and very knowledgeable, thank you Alina x
Stayed in November 2023
Reviewed: 18 November 2023
Gosia_m
PolandPeter is very helpful with organising additional trip.
Stayed in November 2023
Reviewed: 16 November 2023
Daniel
Germany-
The hotel is close to all the hotspots yet tucked away for a peaceful night's rest. Our room was clean and super comfortable and perfect for resting after exploring Hanoi Old Quarters. Another highlight was the incredibly warm welcome from Peter. His friendliness and eagerness to assist made us feel instantly at home. Whether recommending local gems or organizing us a ride back to the airport, his hospitality was unmatched. Overall, this hotel exceeded expectations on every front.
Stayed in November 2023
Reviewed: 14 November 2023
Pavel
Czech RepublicMr. Peter may help you to organize your trips in Vietnam.
Stayed in November 2023
Reviewed: 11 November 2023
Raynaud
FranceThe staff is great and the Hotel is clean and very well located
Stayed in November 2023
Reviewed: 9 November 2023
Parsons
VietnamHot watwr not available due to works outsidw hotel
Great location , king bed
Stayed in November 2023
Reviewed: 3 November 2023
Kek
SingaporePeter is a helpful and resourceful manager. He ensures your enquires are attended. He helps to make dinner reservation as well as arrange airport transfer for us. He ensures our stay is comfortable. Thanks Peter.
Stayed in October 2023
Reviewed: 1 November 2023
Manu
IndiaGlass partition in bathroom for a family room. Can add more breakfast options for vegetarians who don't eat egg.
Centrally located. Very helpful staff.
Stayed in October 2023
Reviewed: 1 November 2023
Heubre
VietnamThis is a lovely hotel, clean rooms, excellent service and great location close to the old quarter. The hotel staff are friendly, accommodating and very helpful. Although I only stayed here for 1 day, I did feel relaxed and energized
Stayed in October 2023
Reviewed: 28 October 2023
Linda
South AfricaWe had difficulty locating the hotel as it is down a very narrow road and out taxi couldn't bring us up to the door, but on arrival inside it is very pleasant.
The hotel is clean and facilities good. The staff very helpful and made our stay most enjoyable. I would recommend it.
Stayed in October 2023
Reviewed: 22 October 2023
Sandra
SpainNothing
Thank Peter for helping us book sleeping bus tickets to Sapa
Stayed in October 2023
Reviewed: 21 October 2023
Nam
United StatesI had a wonderful stay. The hotel is very clean, the location is perfect and the staff was very friendly. Peter can help with any bookings of additional tour Ninh Binh and Halong bay. Highly recommended.
Stayed in October 2023
Reviewed: 18 October 2023
Nicholas
United KingdomWould have been nice to have soft drinks and a beer or two in the fridge, arriving after a long journey.
Excellent location right in the centre of the Old Quarter. Very friendly, helpful staff. Clean rooms and a decent breakfast (although no bananas available!)
Stayed in October 2023
Reviewed: 17 October 2023
Swathi
SingaporeThe shower curtains in the bathroom were not tidy, this could have been better.
The location was really good, and we had excellent service and support from Peter.
Stayed in October 2023
Reviewed: 16 October 2023
Deepika
IndiaThe staff was very helpful and courteous. The location is extremely convenient for food, sightseeing and shopping. The rooms are comfortable and good value for money.
Stayed in October 2023
Reviewed: 15 October 2023
Lukas
PolandNoise from a loud street is heard from early morning hours.
Very good localization. Personel is very kind and speaking English very well. Rooms are clean.
Stayed in October 2023
Reviewed: 15 October 2023
Gracjan
PolandGood breakfast
All ok. Best option choose room with window
Stayed in October 2023
Reviewed: 14 October 2023
Utnal
IndiaBreakfast is same for all three days, and 3% extra they changed for hotel bill of we use card
Stayed here 5th Oct to 8th oct Hotel is right centre of the old city, it's accessible to all city.sites, try to plan your airport transfer your own..they are expensive, if you use your card for hotel bill they charge 3% extra, this is something not acceptable , rooms are small but it's clean.. and breakfast is same menu for all three days.. they have to change the menu ..
Stayed in October 2023
Reviewed: 10 October 2023
Anh
VietnamNone
Friendly staff, nice room, good location
Stayed in October 2023
Reviewed: 30 September 2023
Triciateo
SingaporeNothing
Location
Stayed in September 2023
Reviewed: 18 September 2023
Cordero
South Koreanothing
The hotel is very well located. The room was nice and clean. Staff is very kind, specially Mr. Peter, he organized for us trip to ha long bay , it's was amazing and really good price . The breakfast is fantasic. Relation quality-price is good. Very recommedable.
Stayed in September 2023
Reviewed: 10 September 2023
Shane
South Africanot much
great positioning
Stayed in September 2023
Reviewed: 3 September 2023
Huyen
United StatesVery hard to pick up taxi
This is not 4 star hotel, just like 2 star. The room doesn’t have windows and too small. The towels are old. Location is good
Stayed in September 2023
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