16 Hàng Buồm, Hoàn Kiếm, Hoan Kiem, Hanoi, Vietnam
Based on 130 hostel reviews
6.5Cleanliness
6.5
Comfort
6.7
Location
8.7
Facilities
6.5
Staff
8.0
Value for money
7.5
Free WiFi
2.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
William
United KingdomBeds were a little hard but only stayed for one night so was okay
Great location and value for money
Stayed in April 2024
Reviewed: 25 April 2024
Sandra
GermanyWas not the cleanest but alright for the money :)
Good location, the staff was really nice and very helpful after I had an issue with another guest🙌🏻
Stayed in April 2024
Reviewed: 17 April 2024
Olga
UkraineWas a bit hard to find it at first cos google map didn’t show the location.
Super comfortable staying worth of money. Right in the heart of Hanoi close to all the attractions and sightseeings. Clean. Friendly staff. Felix at the reception is absolutely amazing person. Helped me a lot during my staying. That was my first visit to Hanoi and he helped me to organize my trips and gave me lots of advices what to visit and what to do in my free time. Trips were well organized, advices were helpful. There were also many small but important things he helped me with.
Stayed in April 2024
Reviewed: 17 April 2024
Santiago
AustraliaSize of the room, the beds were too hard
The location
Stayed in April 2024
Reviewed: 14 April 2024
Jamie
United KingdomOriginally I didn’t get any response when I tried informing the hotel of our arrival time via booking.com. However I found the phone number and rang this to inform them and they answered straight away and were very helpful.
The receptionist was so lovely. We arrived early hours in the morning (2-3am) and the receptionist was awake and checked us in. This was very kind of them. The air conditioning worked really well. The room and bedding was very clean. Perfect for one night stop over.
Stayed in April 2024
Reviewed: 2 April 2024
Lawrence
MaltaI did not like that I had to pay to park my motorbike as there is no parking available but the owner of the hotel arranged parking few meters away at the cost of 50,000 dong daily
The location is 100% we're anyone wish to be at the old Quater.
Stayed in April 2024
Reviewed: 30 March 2024
Stephen
GhanaDormitory rooms should be more for those who are lodging alone to get one bed to pay for the night.
It was at a nice location for us. Wherever you want to go you are free to go day or night. Since it is at center or the heart of Hanoi city
Stayed in March 2024
Reviewed: 28 March 2024
Ricardo
PortugalThere’s no ambience. Due to the low prices the place is manly used for long stay guests, mostly economic migrants and asylum seekers, the ones in my dorm all came from Africa. Most of them just seats by the entrance lobby trying to chat with the female guests. Dorm and bathroom a little messy, with guests’ things and cloths just laying around the floor or in the bathroom.
The place is small but cozy, most furniture is new and the bunk beds are really nice. The AC works good, fast internet. It’s just in the center. It’s also very affordable.
Stayed in March 2024
Reviewed: 25 March 2024
Kasim
United KingdomNot filthy but definately not clean
Excellent location and value for money
Stayed in March 2024
Reviewed: 18 March 2024
Gleb
RussiaQuestionable sanitary conditions, nothing critical, but dust, dirt, uncleaned bathrooms are the norm here.
Not a bad location if you are a tourist wanting to explore the central tourist area of Hanoi. Also, the beds in the dormitory room are quite private.
Stayed in March 2024
Reviewed: 23 November 2023
Thaitraveler2023
Antigua & BarbudaThere was no toilet paper they had not vacuumed the floors and the bed sheet was dirty they remedied all these issues after we approached them directly.
The price is nice the location is good even the bed was quite comfortable. No elevator, room at top of five floors. Also be careful their dog may pee on your bags if you just leave then on the floor of their lobby or back by massage chairs.
Stayed in November 2023
Reviewed: 18 November 2023
Barbara
GermanySomebody was illegally smoking in his room, which is forbidden in the hotel (as indicated by signs). As the box rooms are build entirely from wood this is extremely dangerous. I don't want to imagine the potential catastrophy if something catches fire by accident. I would appreciate if the hotel staff would enforce the prohibition of non smoking more thoroughly. Moreover, besides the danger the smell of smoke is highly discomforting.
The location of the hotel is perfect. It is in the middle of the Old Quarter with many shops and restaurants nearby. Also many sleeper busses stop around the corner which is perfect if you reach early in the morning.
Stayed in November 2023
Reviewed: 12 November 2023
Siddarth
IndiaLike the name suggests it’s like a match box No room to move around Just the bed For family room it’s bed on top of beds
Good air on and beds with sockets close to bed. Hot showers available Great friendly staff
Stayed in October 2023
Reviewed: 26 October 2023
Kateřina
Czech RepublicWiFi was really weak in the room. The door in the shared bathroom (both toilet and shower) would barely close and it didn't lock.
Cheap place in the center of Hanoi.
Stayed in October 2023
Reviewed: 3 August 2023
Benjamin
New ZealandThey didn't have park even though they said they did and even though I put in a request while booking it they didn't tell me they didn't have parking. The room was tiny and there was a window so anyone walking in the hallway out side could see into the room
The location and price
Stayed in July 2023
Reviewed: 4 May 2023
Flora
Thailandjust a one night stay- great location, really helpful staff and good price l. felt comfortable, safe and cosy.
Stayed in April 2023
Reviewed: 3 May 2023
Jamie
Australiamattress is thin and hard. walls are paper thin. shower is temperamental. toilet is barely big enough to open the door to get in.
location good
Stayed in May 2023
Reviewed: 5 April 2023
Julia
PortugalRooms were okay but bathrooms, hallways and everywhere was really dirty. Leaks in the bathroom so the floor was always wet and dirty, no windows
Great location, staff is nice even though they don't speak english, odecent value for price
Stayed in March 2023
Reviewed: 23 March 2023
Jan
Czech RepublicCommon areas were dirty (bathroom, toilet, staircase). Doors from bathroom were broken.
Small but clean room. Good location in the city center. Helpful staff.
Stayed in March 2023
Reviewed: 18 March 2023
Mai
JerseyThe bathrooms weren’t very clean. On two occasions staff came into the room to speak to me about something and asked for my passport without explanation. One of the times they opened the door and came in without knocking and then handed me a phone to talk to someone with no explanation as to why.
The room was comfortable and had an AC. It was a good size for two people and had drawers for storage.
Stayed in March 2023
Reviewed: 13 March 2023
Joni
FinlandYou are able to book trips through the really helpful receptionist Felix :). He will tell you where to go and what's there.
Stayed in February 2023
Reviewed: 24 February 2023
Maika
Canadapeople cleaning the room at 6pm so hard to get some tranquility in the room when checKing in, the neighborhood is super noisy at night until late too which was difficult to relax and sleep. Although it has quite a nice location since in the old quarter and close to a party street which can be pretty nice. The door of the dorm room wasn’t locked or anything and multiples back and forth from the people working there even around 10 were making it difficult to get some tranquility again.
Stayed in February 2023
Reviewed: 21 February 2023
Bennadri
VietnamStairs needs renovation and rooms are very small for double bed room . Washroom needs to be renovated .
I liked the location , it's perfect 🥰 I liked the staff ,they are welcoming and helpful. I like the beds , so comfortable and balcony with chairs in doorms 🥰
Stayed in February 2023
Reviewed: 16 February 2023
Danila
United KingdomThe window of the dorm looks at the street, so you're bound to enjoy drunk karaoke till deep into the night. Consider earplugs.
Great property in the Old Quarter with dorm and private rooms available, though the latter are basically like dorm with walls for partition. Clean bathrooms, comfy beds.
Stayed in February 2023
Reviewed: 6 February 2023
Henal
IndiaBathroom clealiness.
The staff here is great. They helped me in every way possible. All the complaints were taken care of and was provided with prompt solutions. Only the bathrooms could be more clean but great value for money. :) Very much recommended for short stays or even for longer for bag packing or work travellers.
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content