11A Trung Yen Lane, Dinh Liet Street, Hoan Kiem, Hanoi, Vietnam
#379 of 867 hotels in Hanoi
Guests' ChoiceBased on 143 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.2
Staff
9.1
Value for money
8.5
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 May 2024
Carmel
AustraliaStaff were super friendly and helpful. Rooms very comfortable, and a/c was awesome! Location is super convenient! Breakfast just needs a few more options. Fresh omlettes were delicious! pancakes from a packet, not so great.
Stayed in April 2024
Reviewed: 3 May 2024
Rozi
MalaysiaWe need to drag our luggage because its steps away from the main road where the taxis drop us. The alley was narrow and a bit wet. Not so pleasant especially under the hot sun.
The room, the service the location all works well for us. High appreciation to Ms Autumn whom received us at arrival and helped us during check out too. So helpful and goes extra miles to assist us whenever asked.
Stayed in April 2024
Reviewed: 2 April 2024
Emily
United KingdomGreat location and helpful staff , also arranged airport pick up
Stayed in April 2024
Reviewed: 21 January 2024
Tamara
GermanyRoom without a view (because of a wall directly located in front of the window) therefore really dark
Perfectly located, super friendly staff
Stayed in January 2024
Reviewed: 11 January 2024
Honey
VietnamA bit hard to locate the hotel at first
The room was spacious and clean.
Stayed in January 2024
Reviewed: 27 December 2023
Stephen
AustraliaMinibar options could be offered although again as the hotel is pretty central it wasn’t that bad.
Very central location and great base location for sightseeing and exploring old quarter. Staff are really friendly and helpful, so attentive to guests! Would stay here again.
Stayed in December 2023
Reviewed: 15 December 2023
K
LatviaMy only negatives were: pillows were old and uncomfortable and the water pressure wasn’t great (I was on the 8th floor)
Great location and very friendly and attentive staff! Especially the girl who was doing the morning shifts whilst I was there! Breakfast was good too!
Stayed in December 2023
Reviewed: 1 November 2023
Timothy
CanadaNothing really, it was in the right place and was what we needed
The staff are very friendly and helpful
Stayed in October 2023
Reviewed: 30 September 2023
Muoi
Australiathe road too small taxi couldn't come to the hotel
breakfast is nice. The Staff even prepared a hot breakfast for us to the airport at 5am.
Stayed in August 2023
Reviewed: 5 September 2023
Julian
Germany- the breakfast did not have a great variety and the portions e.g. of the pancakes were really small (there was a small buffet with toast and jam/peanut butter, fried rice and fried noodles; in addition you were abled to order one special meal per breakfast from a menu, e.g. pancakes, eggs, phở) - part of the staff could barely talk and understand English - there were only a few hangers for clothes, more would be better - the elevator only went up to the 7th floor, so you had to walk up the stairs to the 8th floor with your bags and luggage
- great location in town, located directly in the middle of the old town (but this can be difficult if you want to go there by car, the streets are closed on weekends after 7pm until around 11pm) - nice and really clean rooms - great value for money - really quiet rooms - we were able to have our luggage stored in the hotel while we were on a 2-night-tour in Halong Bay
Stayed in August 2023
Reviewed: 5 September 2023
Julian
Germany- the breakfast did not have a great variety and the portions e.g. of the pancakes were really small (there was a small buffet with toast and jam/peanut butter, fried rice and fried noodles; in addition you were abled to order one special meal per breakfast from a menu, e.g. pancakes, eggs, phở) - part of the staff could barely talk and understand English - there were only a few hangers for clothes, more would be better - the elevator only went up to the 7th floor, so you had to walk up the stairs to the 8th floor with your bags and luggage
- great location in town, located directly in the middle of the old town (but this can be difficult if you want to go there by car, the streets are closed on weekends after 7pm until around 11pm) - nice and really clean rooms - great value for money - really quiet rooms
Stayed in August 2023
Reviewed: 3 September 2023
Ayumi
JapanThe road kinda smells bad,and they park bike in front of the hotel and you can’t entry easily
The location it’s really close to the night market
Stayed in August 2023
Reviewed: 21 July 2023
Daniella
IsraelThe staff were extremely nice, they always wanted to help. Maria contacted us before our arrival, booked us a taxi from the airport to the hotel, she also booked us a trip to Sapa, always wanted to help and make us feel comfortable The location of the hotel very good, near the center
Stayed in July 2023
Reviewed: 18 June 2023
Nguyen
VietnamWalking area at weekend, need to walk a little bit if wanna take a cab to other areas
Great location in old town, friendly staff, big bed in Suite room
Stayed in June 2023
Reviewed: 3 June 2023
Joe
Malaysia1. The hotel is a bit hidden on GPS 2. AC in one of the three rooms was malfunctioning in the beginning and not that cold. 3. Pre booked rooms charged according to the current exchange rate. So the currency is gone up everyday
1. The receptionists are really good in English speaking and helpful in helping pre order breakfast 2. The location is good which is surrounded by many shops but we just need to walk a little into the valley to find the hotel 3. Clean room and okay size of room for 3 people and equipped with basic facilities 4. Basic and simple breakfast but it was really taste type
Stayed in June 2023
Reviewed: 9 April 2023
Megan
United KingdomThe room was quite small, also the receptionist wasn’t able to book a taxi for us and instead informed us to download Grab. Not a huge issue but was a bit inconvenient as everywhere else we stayed in Vietnam was able to provide this service.
The manager who checked us in was lovely & helpful. The location was brilliant.
Stayed in March 2023
Reviewed: 26 March 2023
Philip
United KingdomNothing to complain about. Breakfast is a bit limited but is OK.
Comfortable room, good location right in the old town and very close to everything. Staff are extremely helpful with every query and all information about Hanoi, transport, etc.
Stayed in March 2023
Reviewed: 23 March 2023
Philip
United KingdomOur room had a window but we think some others don’t which may make them a bit claustrophobic. Cleaning staff could gave been a bit more attentive- forgot to replace bath mat and didn’t clean up coffee cups.
Great location, pleasant room. The staff at the hotel were incredibly helpful with advice and booking transport etc. Very pleasant easy stay close to all amenities.
Stayed in March 2023
Reviewed: 25 February 2023
Emily
SingaporeWe had breakfast one day- was average so preferred to go out to explore and have breakfast
Fantastic location in the old town. Near to everything! Clean lovely room. Small but well equipped. Friendly staff
Stayed in February 2023
Reviewed: 19 February 2023
Phuong
VietnamSmell in the room
Clean
Stayed in February 2023
Reviewed: 2 February 2023
Gernot
Austriait was a bit loud
location and friendliness
Stayed in February 2023
Reviewed: 21 January 2023
Chau
VietnamParking
Location, at the heart of old quarter of Hanoi. Good design.
Stayed in January 2023
Reviewed: 19 January 2023
Muhammad
MalaysiaThe aircond quite okd and noisy but im okay with that.
Their location is strategic in Old Quarter Hanoi. walking distance to Hoan Kiem Lake. Early morning can slow Jog and see Vietnamese people do their healthy activities there. Breakfast also good with limited option but taste good. Staff very helpfull & can talk in English as well. Highly recommended.
Stayed in January 2023
Reviewed: 2 January 2023
Meena
Australiabreakfast was a bit limited.
location, lovely and comfortable room. nicely decorated
Stayed in January 2023
Alarcón, Spain
Berlin, Germany
Puerto de Mazarrón, Spain
Veresegyház, Hungary
Fresnay-le-Samson, France
Mount Morris, USA
Inhambane, Mozambique
Adendorf, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content