We need to drag our luggage because its steps away from the main road where the taxis drop us. The alley was narrow and a bit wet. Not so pleasant especially under the hot sun.

The room, the service the location all works well for us. High appreciation to Ms Autumn whom received us at arrival and helped us during check out too. So helpful and goes extra miles to assist us whenever asked.

Stayed in April 2024

Great location and helpful staff , also arranged airport pick up

Stayed in April 2024

Room without a view (because of a wall directly located in front of the window) therefore really dark

Perfectly located, super friendly staff

Stayed in January 2024

A bit hard to locate the hotel at first

The room was spacious and clean.

Stayed in January 2024

Minibar options could be offered although again as the hotel is pretty central it wasn’t that bad.

Very central location and great base location for sightseeing and exploring old quarter. Staff are really friendly and helpful, so attentive to guests! Would stay here again.

Stayed in December 2023

My only negatives were: pillows were old and uncomfortable and the water pressure wasn’t great (I was on the 8th floor)

Great location and very friendly and attentive staff! Especially the girl who was doing the morning shifts whilst I was there! Breakfast was good too!

Stayed in December 2023

Nothing really, it was in the right place and was what we needed

The staff are very friendly and helpful

Stayed in October 2023

the road too small taxi couldn't come to the hotel

breakfast is nice. The Staff even prepared a hot breakfast for us to the airport at 5am.

Stayed in August 2023

- the breakfast did not have a great variety and the portions e.g. of the pancakes were really small (there was a small buffet with toast and jam/peanut butter, fried rice and fried noodles; in addition you were abled to order one special meal per breakfast from a menu, e.g. pancakes, eggs, phở) - part of the staff could barely talk and understand English - there were only a few hangers for clothes, more would be better - the elevator only went up to the 7th floor, so you had to walk up the stairs to the 8th floor with your bags and luggage

- great location in town, located directly in the middle of the old town (but this can be difficult if you want to go there by car, the streets are closed on weekends after 7pm until around 11pm) - nice and really clean rooms - great value for money - really quiet rooms - we were able to have our luggage stored in the hotel while we were on a 2-night-tour in Halong Bay

Stayed in August 2023

- the breakfast did not have a great variety and the portions e.g. of the pancakes were really small (there was a small buffet with toast and jam/peanut butter, fried rice and fried noodles; in addition you were abled to order one special meal per breakfast from a menu, e.g. pancakes, eggs, phở) - part of the staff could barely talk and understand English - there were only a few hangers for clothes, more would be better - the elevator only went up to the 7th floor, so you had to walk up the stairs to the 8th floor with your bags and luggage

- great location in town, located directly in the middle of the old town (but this can be difficult if you want to go there by car, the streets are closed on weekends after 7pm until around 11pm) - nice and really clean rooms - great value for money - really quiet rooms

Stayed in August 2023

The road kinda smells bad,and they park bike in front of the hotel and you can’t entry easily

The location it’s really close to the night market

Stayed in August 2023

The staff were extremely nice, they always wanted to help. Maria contacted us before our arrival, booked us a taxi from the airport to the hotel, she also booked us a trip to Sapa, always wanted to help and make us feel comfortable The location of the hotel very good, near the center

Stayed in July 2023

Walking area at weekend, need to walk a little bit if wanna take a cab to other areas

Great location in old town, friendly staff, big bed in Suite room

Stayed in June 2023

1. The hotel is a bit hidden on GPS 2. AC in one of the three rooms was malfunctioning in the beginning and not that cold. 3. Pre booked rooms charged according to the current exchange rate. So the currency is gone up everyday

1. The receptionists are really good in English speaking and helpful in helping pre order breakfast 2. The location is good which is surrounded by many shops but we just need to walk a little into the valley to find the hotel 3. Clean room and okay size of room for 3 people and equipped with basic facilities 4. Basic and simple breakfast but it was really taste type

Stayed in June 2023

The room was quite small, also the receptionist wasn’t able to book a taxi for us and instead informed us to download Grab. Not a huge issue but was a bit inconvenient as everywhere else we stayed in Vietnam was able to provide this service.

The manager who checked us in was lovely & helpful. The location was brilliant.

Stayed in March 2023

Nothing to complain about. Breakfast is a bit limited but is OK.

Comfortable room, good location right in the old town and very close to everything. Staff are extremely helpful with every query and all information about Hanoi, transport, etc.

Stayed in March 2023

Our room had a window but we think some others don’t which may make them a bit claustrophobic. Cleaning staff could gave been a bit more attentive- forgot to replace bath mat and didn’t clean up coffee cups.

Great location, pleasant room. The staff at the hotel were incredibly helpful with advice and booking transport etc. Very pleasant easy stay close to all amenities.

Stayed in March 2023

We had breakfast one day- was average so preferred to go out to explore and have breakfast

Fantastic location in the old town. Near to everything! Clean lovely room. Small but well equipped. Friendly staff

Stayed in February 2023

Smell in the room

Clean

Stayed in February 2023

it was a bit loud

location and friendliness

Stayed in February 2023

Parking

Location, at the heart of old quarter of Hanoi. Good design.

Stayed in January 2023

The aircond quite okd and noisy but im okay with that.

Their location is strategic in Old Quarter Hanoi. walking distance to Hoan Kiem Lake. Early morning can slow Jog and see Vietnamese people do their healthy activities there. Breakfast also good with limited option but taste good. Staff very helpfull & can talk in English as well. Highly recommended.

Stayed in January 2023

breakfast was a bit limited.

location, lovely and comfortable room. nicely decorated

Stayed in January 2023

Noise, even the street itself is quite. No ideally clean. Breakfast is good for short stay only

Good location, good staff

Stayed in December 2022