The noise coming from the corridor is quite loud

The location is at 5min walk of the night market It is located in the center of Hanoi old town which is quite convenient for the pickup of all the tours nearby (Ninh Binh or HalongBay) Many restaurants next to the restaurant The room was big and comfortable

Stayed in May 2024

The room had no real window. It wasnt a big deal, and in Hanoi most of the hotels are the same.

Amazing quality for great price. Maybe the best hotel experience of my life.

Stayed in May 2024

Nothing!

Staff were all lovely and our room was tastefully decorated with a lovely bathroom. Breakfast was really good too! We only stayed for one night but wish it was longer!

Stayed in May 2024

Staff is incredibly nice, accommodating, and speaks English well. Rooms are clean and beautiful. Bathroom is also clean. Location is great. Lots of good restaurants and cafes within walking distance. If you want the Ninh Binh Tour or Hay Long Bay Tour, they can arrange it for you at a reasonable rate.

Stayed in April 2024

Excellent Staff and very friendly . They give us many helpful information especially Hanh at front desk . She give us good rooms good price also. The room look clean and nice . We can walk around shopping and enjoy good vegetarian food around.

Stayed in April 2024

Ms My is very good member of staff and helped a lot. She was very friendly and helped us with our questions. Good hotel to chill and get some rest whilst still being in a great area! There are some great places to get food nearby.

Stayed in April 2024

The rooms had newly been painted and the smell was still very strong. Increase breakfast selection

The location was great. The staff was very friendly and helpful with landmarks and where to go. The bag storage option is also a great offering as our flight was in the evening.

Stayed in April 2024

I stayed 2 nights in a twin bed room with a friend. We have an amazing experience here and enjoyed superb hospitality from the manager (My), receptionist (Hanh) and the rest of the team too. Breakfast starts at 6.30am ,Good spread at the breakfast with a mix of local and international food. They have an alacarte menu too where you can order eggs or pho. . Hotel staff is always ready to help you move across street (very helpful, considering how busy this street can get in the morning).

Stayed in April 2024

I stayed at this lovely hotel in Apr 2024. Highly recommended! Location was perfect, we were able to walk everywhere in the old quarter. The best part of this hotel was the service! The staff was amazing, tending to our every need from setting up airport transportation to making sure we had everything we needed in our room. We were SO happy we choose this perfect boutique hotel in the heart of Hanoi. We will be back!

Stayed in April 2024

We had a fantastic time at Hanoi Lheritage Hotel, it's a great place and a great location. The best thing was the kind and attentive staff who made our stay so memorable. They arranged private tour guides, offered us umbrellas when were caught out leaving to explore the Old Quarter and suggested excellent places to eat. The little details were very much appreciated. Thank you to the friendly team , we would not hesitate to stay here again.

Stayed in April 2024

My wife and I stayed here for the first stop on our honeymoon trip. The staff were incredibly friendly and helpful and they made our stay in Hanoi great. They recommended several restaurants and sites to see and provided a map. The bell boy also took me on his scooter to a nearby money exchange (1 min ride) where the rate was excellent. They also offered to walk me to a bank to do an exchange if I preferred. We stayed 1 night, went for an overnight cruise in Halong bay and came back for a second night stay. They offered to check our bags if we wanted and also upgraded our room when we came back. They also provided vouchers to several services to their spa at hotel.

Stayed in April 2024

I wasn’t intending on staying in Old Quarter as long as i did (was going to stay 2 nights, then do Ha Long Bay cruise & change to a totally different area for 3 nights. But i had travel snafu, arrived late night before cruise so decided to book for full trip to leave 1 suitcase & since i’d missed getting to explore Old Quarter. But 3 nights was a lot for me in that area (4 if I count short first night). It’s not any reflection on the hotel at all, but the honking is incessant starting at 5Am & until late night.) it really messed me up first morning, but by end it was almost white noise.

Nice small boutique feel but my suite was wonderfully big & nicely appointed

Stayed in April 2024

The Hanoi Lheritage hotel and Spa located is in the central of the Old Quarter. Nice staff Ms My and Mr Jame always with smile and optimistic energy, good room with clean and comfortable bed. Overal everything was fantastic and worthy. Thank to all staff who working here

Stayed in April 2024

We just had an amazing 3 days stay at this hotel.we were traveling with 2 kids and had many challenges including a luggage that won’t open. The staff went over and above making sure that all our queries/issues were promptly addressed and resolved.Another major pro is that this hotel is centrally located. Everything you need when in Hanoi is nearby. Next time on our visit , we are definitely coming back here.

Stayed in April 2024

The Hanoi Lheritage Hotel was a great base as I explored Hanoi and the north of Vietnam. Conveniently located at the edge of the Old Quarter, I never had a problem being picked up by your buses or taxis. James at the front desk was incredibly helpful and always took good care of me. I had the chance to stay in both a superior room and a suite with balcony. The superior room was small and might be quite cramped for 2 people with large suitcases, but was perfect for just me. It faced the internal atrium and was well sheltered from the noisy city

Stayed in April 2024

Lack of gym equipment. Shower overflowed on one occasion, so had to have quick showers.

Really central location, fabulous staff. Breakfast was yum as well. Nice and clean rooms and facilities.

Stayed in April 2024

Hanoi Lheritage Hotel in Hanoi's Old Quarter offers a delightful blend of charm and comfort. Staff like James and Hanh provide impeccable service. With elegant rooms...and a central location, it's an ideal choice for exploring the city's vibrant streets.

Stayed in April 2024

The service was terrific. We usually stay at larger chain hotels but will recommend your hotel to everyone. Just fantastic. The breakfast, especially the Pho, is excellent. We will stay at your sister hotel after our excursion. The overall chic decor added to the experience

Stayed in April 2024

The hotel is located near the edge of the old town, a bit away from the main tourist area. This was fine for us as we were happy to walk but something to consider if you want to stay more central to the tourist area. The breakfast was average and also requires you to walk up a set up stairs. Not a problem for us but again something that might affect others.

My mum and I stayed at this hotel during our time in Hanoi. We stayed in 2 different rooms which were both comfortable. Ms My was so helpful in changing our bookings when our flights were changed by the airline and also with booking our Halong Bay cruise. Would recommend this hotel!

Stayed in March 2024

The breakfast was a bit limited but good. The second time we stayed there, we went for a different type of room and we weren't very happy that the two windows were facing a wall sso there was no natural light.

The staff was very competent, nice and happy to help. We stayed at this hotel twice and they kept our luggage in between without any problem, they also assisted me with the reservation that had the wrong dates and suggested places to visit or where to find certain services. The first room was great, top floor, jacuzzi bathtub, balcony with a view. The position was also great!

Stayed in March 2024

Nothing. It was fine.

Central location. Very nice staff.

Stayed in March 2024

Hanoi L'Heritage Hotel was a lovely place to stay in Hanoi. The location is perfect and although it is in the centre of Hanoi old town, our rooms (with balconies facing the street) were surprisingly quiet. The staff were very helpful, the rooms very clean and the included breakfast was good.

Stayed in April 2024

i booked the room because of the large windows but the room we were allotted had no windows.

the service was really good..very helpful staff

Stayed in March 2024

The location is in a quieter part of the old quarter. The property was clean and the staff were very helpful and friendly, they upgraded mine and my friends room so we had a nice stay for our final night in Hanoi.

Stayed in April 2024