The service was excellent. Very clean, and exceptional customer service. The staff was very happy to help and arranged activities for us. The breakfast buffet was awesome, it had plenty of options to choose from. I will definitely come back here and highly recommend this hotel.

Stayed in May 2024

The Hanoi Lheritage Diamond Hotel was a great stay. The customer service was top notch. Good welcome drinks everytime you came back which was very appreciated coming from the hot humid weather. The breakfast buffet was pretty good and had plenty to choose from. Definitely recommend.

Stayed in May 2024

Lovely boutique hotel in the old quarter. The staff were exceptional in their attention to details. They went out of their way to help, for example in organising airport transfer when my intended taxi was late.

Stayed in May 2024

An absolutely lovely hotel. The breakfast and the room were also great. We loved our stay here and would come back in a heartbeat. Couldn’t recommend it enough.

Stayed in May 2024

The hotel was exceptional!! We received the warmest welcome and our room was perfect. The amenities are excellent, and The best thing though was the staff! They were so lovely and attentive and gave an outstanding service, whether that was at reception, in and around the hotel or in the restaurant and bar. We cannot recommend this hotel enough! The value for money is exceptional. Thank you so much for having us to stay - we would love to visit again and would highly recommend the hotel to anyone visiting Hanoi!

Stayed in May 2024

Clean and beautiful boutique hotel. The room and washroom are spacious too. Hotel staff are all very smiley and friendly. Upon check-in, the staff gave us a good introduction of the hotel surrounding such as where to go for meal, how to start shopping around the old quarter. The bed is comfortable and there are 2 pillow textures, one hard and the other fluffy. Both are nice pillows and it depends on your preference. I love the fluffy one while hubby likes the other. Lots of food nearby and is a very convenient place to stay. This is a highly recommended hotel to anyone who wants to stay within the Old Quarter.

Stayed in May 2024

The hotel stay was amazing! The breakfast buffet had a variety of foods from western to even traditional Vietnamese . The staff was so helpful and attentive and catered to all our needs! We highly recommend staying here if you are traveling to Hanoi!

Stayed in May 2024

Great staff and great rooms. We loved staying here! The breakfast was good, the staff was very nice and everything was super convenient. Very near all of the tourist attractions in Hanoi and super good recommendations from the staff team. Will come back for sure

Stayed in May 2024

Hanoi Lheritage Hotel is everything that you will asked for in Hanoi. It is Close to almost everything. The food and massage service are the best! The hotel staff especially VP, was indeed a true asset. This hotel deserves more than just 4 stars. Such a gem of beautiful Old Quarter!

Stayed in May 2024

I arrived at dawn, but I was able to start my trip comfortably because I was able to use the shower room. All the staff were friendly and the room was in good condition. There were also various spaces to use. The breakfast was very diverse and delicious. If I visit Hanoi, I would like to come again.

Stayed in May 2024

We arrived earlier than check-in time, but the shower facility was available and we could relax in the lobby. The room was in good condition and all the staff were friendly. Breakfast was varied and delicious. The best hotel location in Old Town. Thank you!!!!

Stayed in May 2024

Stayed with the family at Hanoi Lheritage Hotel. We really enjoyed the facilities and location. The hotel team and staff are really helpful and caring. Also, the hotel provides a great breakfast buffet with fresh fruits. Would recommend and come back when visiting Hanoi.

Stayed in May 2024

Beautifully remodeled and extremely clean boutique hotel with wonderful service. Our family of 4 with adults kids loved our stay and wished we had more time to spend at the hotel. Staff went above and beyond to help with any requests including airport transfers and travel bookings. We truly enjoyed the breakfast each morning (loved noodle dishes),The spa is very modern, clean and exceptional service. We all enjoyed our massages and wished we had another day to book another session with the spa. Loved it.

Stayed in May 2024

The information staff who helped me check in and out (woman with glasses, I don't remember her name!) was very kind and I think my trip to Hanoi will be a pleasant and warm memory thanks to her kindness. Thank you very much. The meal was also the most delicious food I had in Vietnam.

Stayed in May 2024

Absolutely gorgeous hotel with wonderful staff. The room was modern and clean with a nice view. The staff went above and beyond. When they saw I had the do not disturb sign on, they called me to ask if anything needed replenishing and brought up additional waters. I also got fantastic recommendations from them which was super helpful.

Stayed in May 2024

The best hotel location in Hanoi Old town central. The staff are enthusiastic and attentive. Delicious breakfast and the room was decently spacious and clean . Thanks My ( Hotel Manager ) for arranged a day trip to Halong Bay and Bus to Sapa . The trip was excellent

Stayed in April 2024

Ms My, an all rounder & friendly staff.the room were clean and tidy. The location is at strategic place. Quite street with all necessary facilities nearby. We will be back again for more Hanoi & South Vietnam holidays.

Stayed in April 2024

Super clean and friendly staff . Nice room well decorated with good bathroom . Breakfast is really good with a lot choice .I will definitely come.back again .Thank for the warm hospitality while staying in this hotel.

Stayed in April 2024

Excellent Hotel, excellent service and location. The room was really comfortable with everything we needed. Buffet style breakfast was included. Would especially like to mention Jame who works there who was unbelievably helpful and made various bookings on our behalf for our trips going forward from Hanoi. Can not recommend enough!

Stayed in April 2024

What a nice place to stay in Hanoi. Great location near to every place, lake, night market and shopping streets. Every thing was clean and up to high standard. Breakfast had a variety of options. Service was super great and front desk, especially Ms My spoke excellent English. We felt welcomed and taken care of during our stay!

Stayed in April 2024

Perfect stay. Nice hotel in the centre of Hanoi . Receptionist was great. When you arrived from a trip Manager asks every time if we enjoyed it. We really loved this hotel. The stay was just great. Perfect place for night walking.

Stayed in April 2024

Hotel location in centre of old quarter Hanoi, hotel with best staff . The room was huge and much comfortable, the service was mind blowing. We definitely recommend if you are looking for a nice place to with great service and reasonable price!!

Stayed in April 2024

Staff were extremely friendly and helpful! They provide us with extra towels, tea and coffee every morning and gave us a leaflet with recommended sights, restaurants and shopping locations. Hotel room is lovely and clean. Rooms cleaned every day too. Room comes with free water, coffee and toiletries. Location is close to coffee street and many food spots. Highly recommend!

Stayed in April 2024

The best value hotel with topnotch customer service. The room is beautiful, exactly what it looked like in the website photos. The location is awesome, we will stay here again if we return to Hanoi. The breakfast is beautiful, lots of variety. The fruits are delicious and sweet.

Stayed in April 2024