Nothing

Everything. The staff, the hotel/room/ location and facilities

Stayed in May 2024

2nd time we’ve stayed in the cottages. Love the location and the pool/beach

Stayed in April 2024

We really really had great time. And also Mr.Tim was very helpful and supportive person ever met before!!

Stayed in March 2024

Slamming doors at every hour - get some quiet closers fitted

Stayed in March 2024

Atmosphere is meh.

Excellent facilities and very friendly and helpful staff. The breakfast is pricey but one of the best hotel breakfasts I’ve seen. Walkable to numerous places along the beach.

Stayed in February 2024

Breakfast was very good and on the whole the staff excellent. Although the hotel staff kept bothering me for money to pay for the washing. Unusual for a 5 star hotel. A great location and a good hotel. The sea on this beach can be a bit rough. The red flags were out on the beach everyday. I would not let young children in the sea on their own here.

Stayed in February 2024

Nothing much really

Beach access Gym Pool Big and spacious

Stayed in January 2024

Everything Exquisite Best breakfasts ever had at a hotel Staff couldn’t do enough for us Had a really tough time in Vietnam and this hotel gave us 48 hours of peace and I will be forever grateful

Stayed in December 2023

Facilities, especially the spa. Also, they serve a very good breakfast.

Stayed in December 2023

I would say this was a little more expensive than I would expect it to be. Also I mentioned the debris along the beach, we were there 3 days and walked the beach barefoot and would get a black "tar" like covering on our feet that was hard to wash off. The street side location takes some walking to get to some of the restaurants.

If you want to be on the beach you'll enjoy the Pullman. We enjoyed laying under umbrellas on the beach having a few drinks. Although best to do any drinking during happy hour as the prices are a little high for Vietnam. The room was a nice size, clean with a nice balcony and all areas of the hotel clean. The hotel has a beautiful pool. Their breakfast buffets is one of the larger we ran across with good variety of foods choices, but I'd say I wasn't overwhelmed with it. We like walking the beach in the morning although were surprised with how much debris washes up on the beach.

Stayed in December 2023

Minibar was emptied because I did not like the deposit idea. Same thing with my friend at check-in. Once we put this behind us we had a great time.

Swimming pool was really great, amazing staff (with one exception at check-in), wi-fi, beach. Laundry was good. Room service. TV with plenty of channels to choose from (it does rain in Da Nang in December).

Stayed in December 2023

It seems like the staff need better training when dealing with customers as we faced some issues. When we checked in, we had opted for an extra bed which was included in our room rate, but we were told that it would cost extra. After showing the staff the booking.com screenshot and after much deliberation, they finally conceded that it was included. The breakfast staff made it a habit to let us know that we would have to pay extra for the child's breakfast which was not included in our room rate. Once again we had to keep showing them the screenshot which clearly mentions that the rate was inclusive of breakfast for all persons. This became a joke for us daily. In all the staff were very friendly but could not take any decisions and had to refer to their managers for all queries.

The suite was well appointed with all the amenities one could ask for. The rooms were spacious and clean. The Breakfast was excellent. The facilities were great.

Stayed in November 2023

The breakfast is really good and there are many different choices.

Stayed in September 2023

Maybe more dining/lounging

Location. Service.

Stayed in October 2023

Beautiful Beach Resort, spacious rooms, very clean. Helpful staff.

Stayed in August 2023

Hard to justify in house expenses with so many cheaper options surrounding

Family suite was generous size and luxurious. Service was excellent

Stayed in September 2023

This was by far the dearest hotel on our tour of Vietnam, and for the price, I expected a little bit more. Its not the same standard as other Pullman Hotels in Europe and the Middle East. I’m nitpicking, but for the price I would have expected a turn-down service and mattresses on the uncomfortable sun beds. I also would have expected one of the two bars to stay open past 10pm. Those are minor details and had the hotel been more reasonably priced, I wouldn’t mention them.

Lovely staff at this hotel, with a great location on Da Nang beachfront and a 10-15 minute walk to the main tourist areas. Fabulous breakfast.

Stayed in August 2023

An excellent resort with great facilities and the best staff I think I've ever met!

Stayed in August 2023

The location was right on the beach , staff was excellent , response time of the staff was beyond expectation despite being almost fully occupied rooms were very specious. The buffet breakfast had lots of options , continental to local .

Stayed in August 2023

Food is delicious

Stayed in August 2023

The one bed room cottages are lovely. The pool staff were amazing

Stayed in August 2023

Everything was excellent

Stayed in August 2023

Breakfast buffet had lots of options and changed daily. The hotel staff were all very friendly and welcoming. The facilities and beach access were our favorite parts.

Stayed in August 2023

The add ons are very expensive relative to Vietnam costs.

Very luxurious resort. Good service Excellent breakfast

Stayed in July 2023