nothing!

If one ever ends up in Sapa, one of the best hotels I have ever seen in my travels and unbeatable when it comes to value for money! The staff was amazing, special thanks to the early check-in and the reception staff who really helped! Breakfast was very good, location perfect

Stayed in February 2024

All good.

Great older classic style hotel kept in great shape. Almost a museum in a large hotel, we could have spent the whole day walking through it admiring the architecture, gardens and variety of decorations. Great staff who went out of their way to help (Christine went to the trouble of organising a courier to send us one item we forgot in the room, all the way back to Hanoi, on the same day). All staff was great, they all went out of their way to help when they could. Breakfast was very good, location perfect.

Stayed in May 2024

Nothing

Amazing hotel with very good design

Stayed in April 2024

Quite overpriced, breakfast should be included in the price, check in at 14.00 despite having arrived really early and tired with the night bus and despite it being obvious that there was ample room availability

Friendly and helpful staff, great room and exceptional interior design both at reception and breakfast area, incredible variety in breakfast. The swimming pool area is a work of art

Stayed in May 2024

Experience at Hotel De La Coupole was nothing short of exceptional. Nestled in chic decor, the ambiance exudes luxury and comfort. The bed provided an oasis of relaxation, offering a night of unparalleled comfort. The staff's warm demeanor and genuine hospitality added a personal touch to our stay, exemplified by their thoughtful gesture of surprising me with a birthday cake in the room. While breakfast came at an additional cost, it was undeniably worth every penny. From delectable delicacies to tantalizing treats, it was undoubtedly one of the finest breakfast spreads we've indulged in. Hotel De La Coupole effortlessly blends opulence with warmth, making it a memorable destination for any traveler seeking an unforgettable experience.

Stayed in May 2024

nice service beautiful room set up

Stayed in May 2024

Breakfast and location

Stayed in April 2024

Check in process rather slow.

The hotel design..classy and luxury, the bed and pillow was comfort, plenty of food choices in breakfast. The view of the hotel.

Stayed in May 2024

Beautiful architecture. This hotel is really one of a kind.

Stayed in April 2024

Nothing

Furnishings and room decor was wonderful. The pool is fantastic. Staff are so helpful and polite

Stayed in April 2024

A Unique and quirky hotel Filled with JOY and FUN The saltwater pool is a MUST. The massages are amazing A MUST experience Thoroughly Recommended

Stayed in April 2024

..

Everything was very expensive inside the hotel- £16 for buffet breaky, want you to pay to check in out early, and tax and service charge onto rooms and drinks and food. But the hotel is beautiful, staff were friendly - although I often got conflicting and confusing information about taxis, tours, prices etc

Stayed in April 2024

none

Hotel was designed by Bill Bensley, it's incredible beautiful and totally beyond our expectation. just like a fashion theme museum and palace. the breakfast is WOW! the swimming pool is WOW, the restaurant interior design is WOW. every detail is all perfect. this is the hotel that you must experience once of your lifetime.

Stayed in March 2024

Exceptional property. One of the most grand and beautiful hotels I’ve stayed in. Friendly accomodating staff. They allowed us to store our bags after checkout while we went on a hiking tour and then use their shower facilities for free before our onward trip.

Stayed in April 2024

The afternoon restaurant service was poor...I had to wave or call the waiters for service, despite there only being a few guests. Mr Ahn in reception was not very helpful when I asked for advice on day trips. It would be great if there could be a shop opposite the hotel selling locally made handmade goods.

One of the most beautifully decorated hotels in the world! I have been blessed to stay in over 500 hotels in nearly 100 countries, and this one was definitely worth the 5hr trip to Sapa from Hanoi. Ms Hayley in reception provided excellent service and was very helpful

Stayed in April 2024

Great location. Beautiful rooms. Gorgeous decor.

Stayed in April 2024

The check-in experience was not good. We made a prepayment but didn't have that exact card with us when checking-in (as were travelling with travel cards / not credit cards). Management were inflexible to this policy & we weren't aware as would have otherwise used a different card on prepayment. Result was we had to pay again on a separate card - other card was refunded but payment won't arrive for 45-days! It's a painfully long time to be out of pocket $700+ & I would expect more support from a global international chain. Further, being a luxury hotel, the food, drink and other costs are v. high. My recommendation is to get out on the town & use local suppliers re: laundry, drinks etc - otherwise you're paying significantly more than the average local price.

Location is amazing - view is phenomenal over the valley. Amenities are great, hotel is so beautiful & the service is second to none. It's a beautiful hotel.

Stayed in March 2024

Everything. Very exclusive, true 5 stars hotel. Thank you very much for an amazing experience. We hope to visit you again.

Stayed in March 2024

Facilities were great, staff was very polite and professional and swimming pool area was stunning.

Stayed in April 2024

Nothing not to enjoy.

Overall facilities - beautiful hotel and architecture. Cleanliness and meticulous of every detail. Absolutely enjoyment.

Stayed in April 2024

Stunning hotel with beautiful facilities

Stayed in March 2024

Beautiful French colonial style hotel in sapa and in central location. Amazing breakfast and swimming pool.

Stayed in March 2024

Beautiful hotel. Staff was great. Location is perfect.

Stayed in March 2024

There was absolutely nothing to dislike

The hotel was stunningly beautiful. Our room was large with a very comfortable bed & pillows. The bathroom was large with enough counter space to hold our sundries. Nice hot shower with fluffy white towels & bathrobes. The breakfast was Amazing with lots of choices of both Asian & Western food. The indoor swimming pool was gorgeous with warm water & plenty of lounge chairs. We can’t say enough positive about the staff. Everyone we encountered was helpful & cheerful. We feel so honored to have had the opportunity to stay in this Beautiful Hotel de la Coupole-MGallery.

Stayed in March 2024