The hotel bath gel, shampoo & conditioner. The bath gel has a smell. The shampoo is diluted. The conditioner after washing, the hairs got entangled & rough.

The staffs are friendly, helpful & services are excellent. The breakfast is good as well. The location is very convenient.

Stayed in May 2024

Overall great hotel, clean and well managed. There are also a restaurant and a rooftop bar, which offer great food and cocktails. However, the people working there are genuinely the highlight: friendly and super helpful.

Stayed in May 2024

N/A

Couldn't fault anything about our stay- food excellent, staff so welcoming and made our stay one to remember. Location was also fantastic.

Stayed in May 2024

N/A

Great location, wonderful decor and delicious breakfast. The best part, however, was the staff - they went out of their way to ensure we had a fantastic trip. From giving umbrellas while it was pouring and providing local tips, to finding a quiet spot that I could use to take a work call after checking out, they were uniformly helpful and welcoming.

Stayed in May 2024

Very clean, excellently situated, good breakfast and extremely helpful and attentive staff.

Stayed in May 2024

I stayed in Hotel du Lac for around 3-4 days and I couldn't have chosen a better place to start my adventure in Hanoi. The hotel is very centrally located, the facilities are super cozy (specially the lobby) and the staff is just unbelievably kind. For you to know what I mean: I left my laptop charger (a MacBook Pro) in my home country by mistake and they helped me get a brand new charger (a model that happened to be super tricky to find). I was amazed by how well they treated us. Always greeting us and smiling. The beds are super comfy, so you will have a good sleep. Rooms are quiet as well. Their breakfast is very complete. You will have eggs "a la carte", local food like Pho, yogurts, fruit, several kinds of teas and even sushi. They also have a rooftop bar/terrace. Perfect to chill for a while and check out the city while you have a good juice or cocktail. Finally, speaking about their location... well... it's a 10/10. You are in the middle of the old quarters so everything is reachable by foot. From the water-poppets theater, to the lake, cafés, and even bars. It will just take you a few minutes while you experience the action in the streets. I was going to book again, but sadly got sick. Thank you for everything guys! :)

Stayed in April 2024

the room had no window (which i booked but didn't realise) but next time I'll read the terms and conditions closer!

perfect hotel! the breakfast is to die for, the staff are all so kind and accommodating and the location is simply unbeatable.

Stayed in April 2024

Nothing.

Very nice hotel in a great location. The staff were absolutely excellent. We had a room on a higher floor and had no street noise at all and I’m fussy. We had a small problem which they reacted to brilliantly. I can’t fault the place at all.

Stayed in May 2024

Pillows - high, v firm

Wonderful staff Great breakfast Very clean Amazing location

Stayed in May 2024

There are interior facing windows in the rooms but they are easily coverable with curtains.

Superb service. Excellent location. Fantastic rooftop bar with great views. This hotel is perfect for staying in Hanoi’s old quarter. It’s a better value than their big sister property around the corner and if you need to use the gym during your stay, you’re allowed free entry to their sister property. Mary (the GM) and her team made me feel both like a VIP and a friend visiting their home. That combination of service is only seen in the best properties worldwide, and you’ll have it here in Hanoi. I was having trouble booking transport to HaLong and when they found out they took care of booking a more private option at the same rate. They even messaged to check up on me that all went well. I can’t say enough good things about Hotel du Lac — they deserve their high rating and I’ll stay again when in Hanoi. Thanks Hotel du Lac Team!

Stayed in May 2024

Please see my other review. We stayed twice! Hotel beyond expectations! Best service and breakfast we had during our 2 weeks in Vietnam and Cambodia!

Stayed in April 2024

A little small in terms of size of room, but very comfortable

Loved it

Stayed in April 2024

Had a great stay in this hotel! Perfect location in the centre of Hanoi, spacious and nicely decorated room, delicious food and a nice sky bar! I would definitely come back here again.

Stayed in May 2024

It is almost perfect. Will recommend my friend to stay there if visiting Hanoi.

1. Location of the hotel. 2. Staff are friendly and always ready to serve and provide a good experience. 3. Ken and Emma and the restaurant staffs are star players.

Stayed in April 2024

Upon checkout the staff wanted us to fill the feedback form. I told them we dont wish to fill this - it was 8am and we were waiting for our pickup to halong bay. 2min later another staff member came and kept standing next to us asking again and again for feedback. I tried to close the conversation but she just didnt leave. The stay was great but trying to push people to leave feedback when its clear they dont wish to engage in conversation early morning is not what is to be expected from luxury service.

All good.

Stayed in April 2024

Lovely staff, excellent breakfast and delightful spa experience. Quite good value for money. Mary on the front desk was super helpful in organising a couple of trips for us in advance and remembered us by name - a lovely extra.

Stayed in April 2024

Very noisy with doors banging early every morning from 6am. Didn't sound as though the rooms were soundproofed (as stated in the description)

The staff were exceptional! The decor was beautiful. And the location was perfect!

Stayed in March 2024

Everything was wonderful!

We absolutely loved hotel du lac! The hotel’s design is bright and colourful, the location is superb and the breakfast was amazing! By far the best buffet we’ve had in all of the hotels we stayed in - loved the homemade yoghurt, the fresh glass-bottled juices and that we could order multiple items from the a la carte breakfast menu. What makes this hotel truly memorable are the kind and helpful staff. Everyone went out of their way to make our stay comfortable and their hospitality extended beyond our stay as well. We left our bags at the hotel while going on a Halong Bay cruise and upon return they offered us drinks and access to a shower at no extra charge before heading to the airport. I cannot recommend this hotel enough and would not book anywhere else if I come back to Hanoi!

Stayed in April 2024

Great location in Old Quarter but not too hectic at all. We had a room at the back and couldn't hear any street noise. Staff were very friendly.

Stayed in April 2024

Nothing really, it's a real value for money hotel.

Perfect location, great staff,. comfortable rooms with good bathroom facilities. Pretty decent breakfast Nice rooftop bar

Stayed in March 2024

Good location

Stayed in April 2024

the rooms are ok not anything special

really lovely staff extremely welcoming and helpful

Stayed in April 2024

Great hotel with exceptional staff and services. Restaurant is amazing. Breakfast spread left nothing to be desired.

Stayed in March 2024

Nothing! It was perfect!

The staff were incredibly friendly and helpful, and nothing was too much to ask. They made me feel like a VIP and I am certainly not. The location was perfect - walking distance to everywhere - the night market - Beer street and the lake. The room had everything we needed and was very comfortable. I was surprised at how quiet it was including the air-conditioning. We couldn’t hear a peep from outside or inside. The shower was excellent with good water pressure. The staff made sure we had a well lit room -as we are not as young as we once were so light is more important to us! They even went so far as to change the lightbulbs to super bright LED bulbs in the bathroom to give us more light when we mentioned it was a bit dark (or romantic as they called it). The manager Chloe deserves a special mention for being so attentive to us. A real highlight was the breakfast. It matched any breakfast in the world that I’ve had and probably is the best hotel breakfast I’ve had both for quality and variety - an amazing mix of local and Western cuisine. It was hard not to try the entire menu and we gave it a go and everything was incredible from the eggs Florentine to the delicate chicken Pho. The cocktails were also super interesting and tasty!

Stayed in April 2024