None

Everything

Stayed in May 2024

N/A

The staff went above and beyond to ensure that we had a great stay. My daughter left a ring in the room after we checked out and they were kind enough to message us to let us know that they had found it and would hold on to it

Stayed in May 2024

It’s clean and the location is perfect. The staff were incredible from the front of house to the breakfast room to the cleaning staff were so friendly and competent.

Stayed in May 2024

Air conditioning could have been a touch better but still good

Great location, staff helpful and good breakfast

Stayed in May 2024

Breakfast was good, selection was a little light. Only given one room key, which meant the room wasn't powered when we left for the day

Pick up from airport was seamless and the 7 seater car was very comfortable. Staff were extremely hospitable and friendly. Location was really good, very close to the lake and market

Stayed in May 2024

The room was great to sleep in as it was dark. The linens were pristine and the water pressure was good. The bed and pillows were comfortable. The staff went above and beyond, nothing was a bother and they always remembered our schedules, suggesting things to do or ways to walk if you had no idea. The interior design of the hotel is tasteful and funky. The location is also great for walking to most places in the Old Quarter.

Stayed in May 2024

Wouldn’t change anything.

Terrific location, room was a good size and staff were very attentive. Breakfast was delicious, lots of options. Loved our stay.

Stayed in May 2024

Professional and helpful staff. Great breakfast. overall, the quality of fixtures and fittings were good and the hotel was very smart and comfortable

Stayed in May 2024

Small point. Could do with a mains light switch by the bed.

The staff were very professional and helpful. Overall, this hotel was well run, good quality, comfortable and excellent value for money.

Stayed in May 2024

Everything is good.

Very warm & nice staffs & manager, good atmostphere, clean & good smell from lobby to room & restaurant. Very beautiful design & good maintain for facility. This time they offer me free upgrade executive room to suite room without charge.

Stayed in May 2024

There was nothing we disliked, everything was exceptional!!!

We enjoyed every single aspect of the hotel: staff, facilites, breakfast, location...the staff went the extra mile to ensure we had an exceptional stay at Hotel du Lac. Thank you Mary and the rest of the lovely staff. We 100% recommend staying at Hotel du Lac when in Hanoi.

Stayed in May 2024

The hotel bath gel, shampoo & conditioner. The bath gel has a smell. The shampoo is diluted. The conditioner after washing, the hairs got entangled & rough.

The staffs are friendly, helpful & services are excellent. The breakfast is good as well. The location is very convenient.

Stayed in May 2024

Overall great hotel, clean and well managed. There are also a restaurant and a rooftop bar, which offer great food and cocktails. However, the people working there are genuinely the highlight: friendly and super helpful.

Stayed in May 2024

N/A

Couldn't fault anything about our stay- food excellent, staff so welcoming and made our stay one to remember. Location was also fantastic.

Stayed in May 2024

N/A

Great location, wonderful decor and delicious breakfast. The best part, however, was the staff - they went out of their way to ensure we had a fantastic trip. From giving umbrellas while it was pouring and providing local tips, to finding a quiet spot that I could use to take a work call after checking out, they were uniformly helpful and welcoming.

Stayed in May 2024

Very clean, excellently situated, good breakfast and extremely helpful and attentive staff.

Stayed in May 2024

I stayed in Hotel du Lac for around 3-4 days and I couldn't have chosen a better place to start my adventure in Hanoi. The hotel is very centrally located, the facilities are super cozy (specially the lobby) and the staff is just unbelievably kind. For you to know what I mean: I left my laptop charger (a MacBook Pro) in my home country by mistake and they helped me get a brand new charger (a model that happened to be super tricky to find). I was amazed by how well they treated us. Always greeting us and smiling. The beds are super comfy, so you will have a good sleep. Rooms are quiet as well. Their breakfast is very complete. You will have eggs "a la carte", local food like Pho, yogurts, fruit, several kinds of teas and even sushi. They also have a rooftop bar/terrace. Perfect to chill for a while and check out the city while you have a good juice or cocktail. Finally, speaking about their location... well... it's a 10/10. You are in the middle of the old quarters so everything is reachable by foot. From the water-poppets theater, to the lake, cafés, and even bars. It will just take you a few minutes while you experience the action in the streets. I was going to book again, but sadly got sick. Thank you for everything guys! :)

Stayed in April 2024

the room had no window (which i booked but didn't realise) but next time I'll read the terms and conditions closer!

perfect hotel! the breakfast is to die for, the staff are all so kind and accommodating and the location is simply unbeatable.

Stayed in April 2024

Nothing.

Very nice hotel in a great location. The staff were absolutely excellent. We had a room on a higher floor and had no street noise at all and I’m fussy. We had a small problem which they reacted to brilliantly. I can’t fault the place at all.

Stayed in May 2024

Pillows - high, v firm

Wonderful staff Great breakfast Very clean Amazing location

Stayed in May 2024

There are interior facing windows in the rooms but they are easily coverable with curtains.

Superb service. Excellent location. Fantastic rooftop bar with great views. This hotel is perfect for staying in Hanoi’s old quarter. It’s a better value than their big sister property around the corner and if you need to use the gym during your stay, you’re allowed free entry to their sister property. Mary (the GM) and her team made me feel both like a VIP and a friend visiting their home. That combination of service is only seen in the best properties worldwide, and you’ll have it here in Hanoi. I was having trouble booking transport to HaLong and when they found out they took care of booking a more private option at the same rate. They even messaged to check up on me that all went well. I can’t say enough good things about Hotel du Lac — they deserve their high rating and I’ll stay again when in Hanoi. Thanks Hotel du Lac Team!

Stayed in May 2024

Please see my other review. We stayed twice! Hotel beyond expectations! Best service and breakfast we had during our 2 weeks in Vietnam and Cambodia!

Stayed in April 2024

A little small in terms of size of room, but very comfortable

Loved it

Stayed in April 2024

Had a great stay in this hotel! Perfect location in the centre of Hanoi, spacious and nicely decorated room, delicious food and a nice sky bar! I would definitely come back here again.

Stayed in May 2024