36 Hang Voi, Hoan Kiem, Hanoi, Vietnam
#871 of 871 hotels in Hanoi
Guests' ChoiceBased on 710 hotel reviews
9.0Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.9
Staff
9.7
Value for money
9.2
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Baker-smith
United KingdomThe staff were excellent. So helpful and kind every day. The location is so central, right in the middle of the old quarter but the rooms are still so quiet and relaxing.
Stayed in April 2024
Reviewed: 29 May 2024
Charlene
PhilippinesLovely friendly staff, happy to help with trips and transport. Great, comfortable hotel, would be our first stop if we return to Hanoi
Stayed in April 2024
Reviewed: 26 May 2024
Vladimir
RomaniaAll perfect !!
Great employee ang also great rooms . I will also stay here in the future
Stayed in May 2024
Reviewed: 26 May 2024
Karla
PhilippinesLocation
Stayed in May 2024
Reviewed: 24 May 2024
Jonathan
SingaporeFriendly staff couldn’t be more helpful!!
Stayed in April 2024
Reviewed: 24 May 2024
Kevin
United StatesVery friendly staff! Really recommend to go there!
Stayed in April 2024
Reviewed: 24 May 2024
Hanmo
United StatesLovely little hotel, easy to get around the city. Friendly staff and great value for money.
Stayed in April 2024
Reviewed: 24 May 2024
Nerida
AustraliaReally nice staff the helped us a lot
Stayed in April 2024
Reviewed: 24 May 2024
Eva
United KingdomVery welcoming staff, great attention to detail. Gave us a list of suggested restaurants. The room was spacious, clean and air conditioned.
Stayed in April 2024
Reviewed: 23 May 2024
Dingdang
VietnamNo
Location right in the center. Good staff
Stayed in May 2024
Reviewed: 22 May 2024
Liezl
PhilippinesThe location is really convenient, staff is really friendly
Stayed in April 2024
Reviewed: 22 May 2024
Vanja
New ZealandThe staff is very friendly and the location is excellent. They help with airport transfers as well. Definitely will reserve again!
Stayed in April 2024
Reviewed: 16 May 2024
Bryan
AustraliaSmall but great hotel. Location is perfect, walking distance to many attractions. Very helpful and friendly staff
Stayed in April 2024
Reviewed: 15 May 2024
Teresa
IrelandPhenomenal! When we checked in the man at the counter took out a map of Hanoi and went through everything we should do, and explained what’s the best order to see all the sites in. The room was comfortable with everything you need and so close to restaurants, bars and old town
Stayed in May 2024
Reviewed: 15 May 2024
Benjamin
AustraliaGreat location, many attractions nearby. Good room and friendly staff
Stayed in April 2024
Reviewed: 15 May 2024
Paolo
United KingdomNice hotel , very friendly staff.
Stayed in April 2024
Reviewed: 15 May 2024
Ellen
United StatesIncredibly friendly staff! They were so helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Geovanna
Spainmuy amables todos, excelente hotel en el old quarter
Stayed in April 2024
Reviewed: 8 May 2024
Sreejith
IndiaThe staff were amazing. They helped us with everything we needed.
Stayed in April 2024
Reviewed: 8 May 2024
Priskila
IndonesiaThe staff was amazing and helpful. We needed to go to a pharmacy and Lisa actually took us by the hand and led us safely through the massive amounts of traffic. Lisa also recommended where to go for egg coffee, which we had never tried before, restaurants etc. She, and all the staff were very helpful.
Stayed in April 2024
Reviewed: 8 May 2024
Vanja
New ZealandLocation Room and Staff
Stayed in April 2024
Reviewed: 8 May 2024
Roger
United Stateslocation is very central and the staff are very friendly and helpful
Stayed in April 2024
Reviewed: 4 May 2024
Camilla
ItalyThe air conditioning is a bit laggy, but overall it was ok
Good location, friendly staff (they took care of our bags while we went on a 3-day trip), large and comfortable beds, laundry service
Stayed in April 2024
Reviewed: 2 May 2024
Lisa
United StatesThe staffs are very helpful. There are many different kinds of restaurants nearby.
Stayed in April 2024
Paris, France
Dubai, UAE
White River, South Africa
Miami Beach, USA
Milan, Italy
Marianna, USA
Brest, Belarus
Hanmer Springs, New Zealand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content