10B Dang Thai Mai Street, Tay Ho, Hanoi, Vietnam
#203 of 867 hotels in Hanoi
Guests' ChoiceBased on 316 hotel reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
8.5
Facilities
9.1
Staff
9.3
Value for money
8.9
Free WiFi
9.0
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End of dialog contentReviewed: 31 May 2024
Kathryn
AustraliaThe outdoor playground was out of order which was a shame for the children.
Room sizes and pool were great. Well equipped gym.
Stayed in May 2024
Reviewed: 25 May 2024
Chelsea
AustraliaNot in walking distance to local eateries.
Comfy bed and nice staff.
Stayed in April 2024
Reviewed: 20 May 2024
Green
Hong KongSmall complaint only , this was my fourth stay and I will be back but the breakfast hot items have never been hot , I think the heat lamps are just light bulbs . I mention every time , it’s the only disappointment in an otherwise fantastic stay .
The staff and location are excellent
Stayed in April 2024
Reviewed: 19 May 2024
Yingshan
New ZealandFree breakfast, very handy for us. The room is spacious and washing machine and kitchen are perfect for family. Of course the pool is very nice.
Stayed in May 2024
Reviewed: 17 May 2024
Glen
AustraliaNot enough time to use all the facilities. But that has nothing to do with the hotel it's.
Staff we're friendly and helpful. Breakfast was good. Rooms were big and comfortable. Would stay here again if I came back to Hanoi.
Stayed in May 2024
Reviewed: 11 May 2024
Heejae
United StatesMaybe location? But you can call the grab any time you want it. It takes 10mins to Hanoi Train street.
If you looking for comfortable, quite, private and nice swimming pool in Hanoi, Elegant Suites Westlake would be perfect. Staffs are so friendly and helpful. Breakfast is so neat. Big room and bathroom are so cozy and spacious. I really loved the big swimming pool. I would love to stay again when I come visit Hanoi again.
Stayed in May 2024
Reviewed: 7 May 2024
Finbar
United KingdomThe washing machine wasn't very good: very slow, and its drying function didn't work very well at all and as such I left with a bag of wet clothes
amazing clean rooms, great staff, great breakfst
Stayed in May 2024
Reviewed: 7 May 2024
Ryan
New Zealandlocation, mainly as roadworks meant it was a lengthy/frustrating trip into the city
pool was a bit cool but otherwise all excellent
Stayed in April 2024
Reviewed: 3 May 2024
Debbie
AustraliaVery friendly helpful check in staff late at night, recommended a nearby bar for a late night drink which was great. Gave us an upgrade to a lake view room. Nice to experience west lake, though the streets around the property were very quiet.
Stayed in May 2024
Reviewed: 3 May 2024
Jonathan
United KingdomA long ride from central Hanoi 15-20mins depending on traffic
Very quiet good sound proof doors to balconies . Spacious rooms , quiet a/c . Washer/dryer worked well . Bathrobes . Swimming pool. Large Kitchen with some equipment. Very helpful friendly young staff . Huge variety of choices for breakfast don’t be late stops at 10am
Stayed in May 2024
Reviewed: 28 April 2024
Szymon
PolandBreakfast buffet might been better, bar and restaurant closes at 10pm, after 10 pm hotel seems to be almost abandoned, location quite far from old city center.
Hotel is more of appartment type than a hotel. Rooms are big, comfortable and clean. If you are looking for a quite area that is the place to choose. Swimming pool is ok but nothing fancy.
Stayed in April 2024
Reviewed: 28 April 2024
Naomi
CanadaStaff were so kind and accommodating. Genuinely one of the best hotels from a customer service perspective that I've stayed at. We were a group of 7 including two children and two seniors and I can confirm this hotel was perfect for all of us. Pool was great, rooms were spacious and comfortable, but it was really the staff that made the stay so wonderful. Could not recommend enough.
Stayed in April 2024
Reviewed: 27 April 2024
Timothy
AustraliaNothing.
The facilities were excellent. The swimming pool was fabulous, surprisingly big. The room was beautiful, very spacious and modern.
Stayed in April 2024
Reviewed: 27 April 2024
Rong
SingaporeGorgeous room, large bathtub, fully equipped kitchen with stove, microwave, oven, rice cooker, plates and cutlery. Everything was clean and staff were super friendly and nice as well :) Large spread for breakfast buffet
Stayed in April 2024
Reviewed: 26 April 2024
Wayne
United StatesNothing. Everything is great!
Location, service and comfort.
Stayed in April 2024
Reviewed: 19 April 2024
Geoff
AustraliaNothing
Upon entering The expansive lobby and its decor was impressive. Chris and his reception team were extremely helpful in all respects.
Stayed in March 2024
Reviewed: 12 April 2024
Helena
AustraliaSo fancy
Stayed in April 2024
Reviewed: 2 April 2024
Bianchi
FranceThe Pool is long to swim and fantastic as well as the breakfast in varity and the restaurant itself- Room quality, and cleaness are perfect Stall is exceptionnal - polite, efficient and helpful - I recommande the place
Stayed in April 2024
Reviewed: 1 April 2024
Rhiannon
AustraliaThe large apartment room made it feel very at home and very comfortable, plus with a washing machine it had everything we needed! We also made use of the well equipped gym and beautiful pool area which was nice to relax by at the end of a busy holiday.
Stayed in April 2024
Reviewed: 1 April 2024
Su
SingaporeLocation not fantastic, you have to take a Grab anywhere because the roads right outside aren't really well paved or well lit. not an easy walk especially with a stroller or kids.
Facilities were top notch. Pool, gym, spa, even an indoor kids playroom. Room / apartment was spotless and beautiful
Stayed in March 2024
Reviewed: 31 March 2024
An
United StatesNo
The room is very spacious, clean, look beautiful
Stayed in March 2024
Reviewed: 28 March 2024
Stephen
United KingdomGym was really warm; pool was unheated (not made clear in advancee of booking);
Breakfast was great; gym was well equipped; reception were very helpful;
Stayed in January 2024
Reviewed: 27 March 2024
Ben
United KingdomThere were roadworks on the way to town, which delayed us sometimes when visiting the attractions
It was a lovely hotel, very clean with a great breakfast and amazing views of the lake
Stayed in March 2024
Reviewed: 25 March 2024
Joshua
AustraliaNothing
The rooms were very spacious and nice. The staff were amazing and very helpful. They helped us organise everything we needed. We would come back again just for the staff. The childrens area is great aswell, definitely helped keeping us sane with our 2 year old!
Stayed in March 2024
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