32 Lý Thái Tổ Hoàn Kiếm, Hoan Kiem, Hanoi, Vietnam
#242 of 878 hotels in Hanoi
Guests' ChoiceBased on 199 hotel reviews
8.7Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.5
Staff
9.6
Value for money
8.9
Free WiFi
9.0
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End of dialog contentReviewed: 6 June 2024
Nataliia
RussiaEverything is fine, the room was a bit small though
Stayed in May 2024
Reviewed: 30 May 2024
Susan
AustraliaTiny bathroom and have to walk through the shower to the toilet.
Lovely friendly helpful staff, good breakfast, good location. Quiet rooms. Comfortable beds.
Stayed in May 2024
Reviewed: 14 May 2024
Minyi
New ZealandBe wary there are stairs to the first floor and then the elevator starts, this was especially hard on my grandma climbing the steep steps. There were issues with the shower and TV at one point but these were promptly fixed by the staff. The room in the family room with 2 queen beds was small to sleep 4 adults and didn't have enough room to open 4 small luggage.
Booked this for my family including 2 more senior citizens. It was nice that the breakfast was included and the location was close to the old quarter and lake. Staff were responsive and helpful carrying luggage etc.
Stayed in May 2024
Reviewed: 25 April 2024
Wendy
New ZealandThe bed in one of the rooms where we stayed was very hard upgraded after the first night much better
Staff are awesome couldn’t fault them
Stayed in March 2024
Reviewed: 11 April 2024
Greg
AustraliaOur bed was rock hard. We had two rooms, the beds in the other room were far more comfortable. Despite the best efforts of the hotel to fit double glazed windows, there is still noise from the 24hr construction site opposite. This is obviously an interim thing, though we did notice the noise.
Aircon, Hot Water, Decor, staff always present and very very friendly and helpful.
Stayed in April 2024
Reviewed: 11 April 2024
Ruby
United KingdomUpgraded on arrival, nicest staff super helpful
Stayed in March 2024
Reviewed: 3 April 2024
Jana
IndiaThe staff was very helpful and professional. The breakfast spread was good.
Stayed in March 2024
Reviewed: 31 March 2024
Tfranks
United StatesThe chair in the room is inaccessible due to the size of the bed
Breakfast selections were exceptional. The food tasted and looked appetizing.
Stayed in March 2024
Reviewed: 29 March 2024
Aman
IndiaStaff members are very sweet. Each one of them made us feel welcomed throughout our stay. Location is in the middle of Old quarter with Hoan Kiem Lake and the market is very close by.
Stayed in March 2024
Reviewed: 27 March 2024
Manon
FranceNothing
All was perfect!
Stayed in March 2024
Reviewed: 24 March 2024
Paula
NetherlandsBeds were a bit uncomfortable, could feel the springs poking
Very kind staff.
Stayed in March 2024
Reviewed: 21 March 2024
Nicola
SpainThe sink was broken but they fixed it straight away. We were initially assigned a room with no window which wasn't apparent on the description. They did upgrade us though to a better room.
Great service, spacious room
Stayed in March 2024
Reviewed: 18 March 2024
Paula
NetherlandsThe bathroom was poorly ventilated There was a staircase before the elevator but the staff did help us a bit with the suitcases so it wasn't too much of a problem
The room was nice and relatively spacious for Hanoi.
Stayed in March 2024
Reviewed: 17 March 2024
Jayne
United KingdomNothing
Simon and the staff were amazing, couldn't do enough for us, plenty of choice for breakfast, location close to lake and old quarter, bed very comfortable
Stayed in March 2024
Reviewed: 12 March 2024
James
United StatesThere was nothing I didn't like.
The room was nice, the breakfast was great. The location is perfect. Simon the manager and the entire staff are great hosts with hearts to serve. Simon helped me book a trip to Sapa plus a few extra nights at the hotel. I definitely recommend the Hanoi Elpis Hotel.
Stayed in March 2024
Reviewed: 10 March 2024
Stuart
United StatesThere are multiple locations I was not aware of and a driver dropped me off at wrong location initially. But they came and picked me up no problem
All great, super comfy bed. In a back quiet street, but a block from a lot of the goodies building across street under construction, but it did not bother me or sleep. Above and beyond service like everywhere here
Stayed in March 2024
Reviewed: 8 March 2024
Michael
United StatesLocation and comfort
Stayed in March 2024
Reviewed: 8 March 2024
Emily
United KingdomReally friendly staff, always there to help. Very nice rooms and good bathroom. Breakfast is also good. In a great location very central to everything but also in a location where you don’t have to listen to the traffic all night
Stayed in March 2024
Reviewed: 25 February 2024
Daniel
SwitzerlandEverything correct. Fair deal for Hanoi. Nothing amazing. Nothing wrong. Young staff, friendly even of slightly bored.
Stayed in February 2024
Reviewed: 17 February 2024
Nikita
VietnamCheck in and out was easy, staff were lovely, and the included breakfast was delicious!
Stayed in February 2024
Reviewed: 27 January 2024
Eny
Indonesiawe can not sleep cause noisy building construction around the hotel, a whole night no sleep for 2 days whats a sad holiday
location , bed room is clean and comfort
Stayed in December 2023
Reviewed: 17 January 2024
Winny
NetherlandsClean room, comfortable beds!
Stayed in January 2024
Reviewed: 16 January 2024
Wambui
KenyaThe entire staff was so considerate with early checkin and late check out. They did everything to ensure we were comfortable.
Stayed in December 2023
Reviewed: 12 January 2024
Calumag
VietnamNone.
The property was nice. It offers a variety of choices and it is on the right location.
Stayed in January 2024
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