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Reviews of Emerald Bay Hotel & Spa 5 stars

100/8C Trần Phú, Nha Trang, Vietnam

#79 of 296 hotels in Nha Trang

Guests' Choice

Review score

Based on 441 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    8.7

  • Facilities

    8.9

  • Staff

    9.3

  • Value for money

    9.1

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 28 May 2024

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights

    The swimming pool is small and no hot water

    Hotel rooms are modernly designed, partial view of the sea, helpful staff Khanh, Quynh, Chau

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Great value for money
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Can say the pool was a bit small and not the best pool.

    Honestly had the best week here Breakfast was amazing Staff was so helpful and friendly - Jenny, Nkat, Uyen, Tuyen, Lehang, Nhan and Dieu. Thanks you were great Loved the small gym Private beach across the road with deck chairs and towels Sea view room was great

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    great
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 1 night

    I was supported with early check-in at 1 pm, nice clean room, nice staff Nam, Nhat, Quynh

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 6 nights

    Breakfast does not have a variety of dishes, repeats dishes for many days, slow elevator

    The hotel has a convenient location near the beach, near shopping malls, near restaurants, modern design rooms, helpful staff, thank you Nie, Jenny, Vinh

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    Hot air conditioner, hot hallway

    the hotel is located near the beach, the services are quite good, the staff is friendly, thank you Cloud, Jenny, Nam

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Enjoyable and affordable
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    Could not fault

    Perfect location close to the beach, comfortable room, reasonable price and excellent value-for-money, convenient area full of restaurant, cafés and travel agencies. Staff were all friendly and helpful: Ms Khanh, Jenny, Cloude, Niee - Mr Sun, Hi, Nam

    Stayed in April 2024

  • Reviewed: 21 May 2024

    9.0
    Comfortable and convenient
    • Leisure trip
    • Group
    • Family Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Elevator was slow, and AC in our room took a long time compared to the room next door

    Clean and spacious. Special thanks to reception (ms.van, mr.vu, and ms. quynh) for helping with information regarding local tours, transport to the airport, and additional house keeping amenities

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    It was a wonderful stay, the staff were amazing. Answered all my questions and was extremely helpful. The view is beauti
    • Leisure trip
    • People with friends
    • Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything about it

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room with Mountain View
    • Stayed 7 nights

    Varied breakfast w/ some Vietnamese choices.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    good
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Sea View
    • Stayed 2 nights

    The hallway is quite hot

    The hotel is near the beach, near many restaurants, the staff is very friendly, helping us book bus tickets, thanks you Nam, Hi, Quynh

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Happy place 😃
    • Leisure trip
    • Solo traveller
    • Twin Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Great location Excellent breakfast buffet

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Convenient position and such go value
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    The elevator is quite old. It was dirty and the room hadn't been cleaned.

    Good location, 1 minutes to the beach, 7 minutes to the night market, there are many stores, supermarkets, and restaurants around the hotel. The staff are nice, friendly and helpful. Ms Khanh, Nie, Hi, Cloud no problem to store luggage and use the pool after check out

    Stayed in April 2024

  • Reviewed: 12 May 2024

    8.0
    It’s a wonderful holiday in Nha Trang. The staff are very nice and helpful. The hotel location is very good. Near the be
    • Leisure trip
    • Group
    • Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Very good location. Just cross the street to the beach. The hotel has private beach with the staff ready to support you.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    None
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    None

    Awesome staff especially with restaurant team such as Vy and DIEU are very friendly and helpful

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    the location was great and the staff was nice too, the room was good and clean.
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 2 nights

    no complaints.

    Everything was good, clean, if I wanted smth, I called the reception and got I need fast. Everyday room cleaning. Sea view is nice. Can't complain, liked it. Exellent professional, friendly and very helpful staff: Khanh, Chau, Huy, Van, Vu

    Stayed in April 2024

  • Reviewed: 8 May 2024

    9.0
    Nothing
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 1 night

    Nothing

    hotels near the center, move very well, clean hotel Very friendly and enthusiastic staff. Mr Hi, Ms Nie, Mr Vu, MSmKhanh The location is close to Tran Phu street, yet on a quiet little street and at about 5 minutes walk to the sea area.

    Stayed in March 2024

  • Reviewed: 7 May 2024

    9.0
    very good
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 1 night

    no

    At first we were quite disappointed because the hotel did not live up to our expectations. The hotel is located in a small alley and the driver who brought us here had a hard time finding it. But everything here is quite wonderful, the hotel has its own beach, spa, swimming pool, gym, children's play area. Thank you staff Ms. Jenny, Mr. Sun, Mr. Vinh

    Stayed in April 2024

  • Reviewed: 7 May 2024

    8.0
    GOOD
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 2 nights

    I don't understand why this hotel has good reviews until I booked and felt it was completely worth the money I spent to rent a room, all the staff were helpful. I was most impressed with the employee named Jenny because she was quite cute and kind

    Stayed in April 2024

  • Reviewed: 7 May 2024

    9.0
    Amazing hotel!!
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 2 nights

    None

    Such a great location, only 5 min walk to the beach. The staff were so nice and friendly, breakfast was delicious with so many options. The room was very clean and comfortable. Loved this hotel, I would definitely stay again! Ms Khanh, Mr Huy, Mr Nhat, bell Vu

    Stayed in March 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Shower doesn't have indicator for hot and cold. Honestly to say, TV is only for decoration, wish it had Netflix. The lighting is pretty meh, it is not flexible between white and yellow light and there is only one button to light the whole room

    The hotel has such a convenient location, few minutes walking to the beach and close to small restaurant for the breakfast, the hotel rate is so competitive with the others surroundings, Definitely will come back here! Rooftop pool is also fabulous. Very professional friendly staffSpecial thanks for Cloud, Nie, Hi, Vinh

    Stayed in March 2024

  • Reviewed: 6 May 2024

    10
    Thanks Dhiu!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We found if you don't get to the buffet early (before 8) the food can be cold :)

    Facilities were really good, great price and the private beach was beautiful. The room service was great, free buffet every morning was awesome and there was a nice lady called Dhiu? At the resteraunt who was really accommodating and helpful

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    GREAT
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    The first time we came to the hotel, we had a bad impression of the hotel. We thought it would be located on the street, but the hotel was located in an alley and the path to the back gate of the hotel was quite far. If you weren't familiar with it, it might be difficult to find, but it made up for it. The amenities and staff service are quite good, especially praise Quynh, she is quite enthusiastic and very thoughtful in supporting guests.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    10/10 experience
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 1 night

    pool bar wasn't open.

    The staff are very welcoming, accommodating and kind! Ms Cloud, Ms Khanh, Sun The room was very clean with a very comfy bed! Perfect location, close to everything and the beach is at your doorstep.

    Stayed in March 2024

  • Reviewed: 4 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice , clean and comfortable to stay and relax. Staff were very attentive and helpful specially is Ms Khanh , Mr Nhat , Mr huy .

    Stayed in April 2024

Showing 1 – 25

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