The wifi is terrible at night. The cook at breakfast is excellent, preparing nice food accordingly to our preference; while serving staff isn’t attentive, not helping to clear our table even though they see our table is full. The staff taking order at the restaurant for lunch/dinner is not so welcoming either.

Peaceful resort, rustic decoration with well equipped room. Comfortable bed, comfortable pillow. Very good air con and big ceiling fan. 100% satisfied with the room, and the atmosphere. Food was good. Variety of food and drinks was served during the breakfast buffet. Lunch is prepared nicely and professionally. Receptionist staff is very nice and helpful.

Stayed in May 2024

The food is not good. The restaurant is pricey and doesn’t give a bang for the buck in taste and variety. The property is located away (30 mins) from the main town & the two main attractions of Ninh Binh, i.e. Tam Coc & Trang An, which adds up to the cost of travel & limits the food options. The other Emeralda located at Tam Coc would be a much better choice to stay.

It’s a super lux property with all the amenities possible. Huge rooms with big bathtubs, private pools for every cluster of 5/6 rooms, 2 big common pools (indoor heated & outdoor). You can spend the whole night in the private pools, which is a rarity. It’s located just 500 mtrs away from Van Long wetland park.

Stayed in May 2024

Nothing.

The resort staff was wonderful! Our room was very large and equipped with everything we needed for our comfort. Our room was well serviced each day. The restaurant was VERY good! Plenty of food choices, tasty, and priced very well. The grounds of the resort were gorgeous!

Stayed in February 2024

BREAKFAST NOT PROSPEROUS AS 5 STARS HOTEL.

BREAKFAST WAS NORMAL; BUT HOTEL CONSTRUCTION WAS QUITE HERITAGE OF HANOI COUNTRY.

Stayed in February 2024

Food options were limited and quality was poor

Felt peaceful

Stayed in December 2023

We travel quite a bit and even though we know tropical countries come with a diversity of bugs and other animals, having mouse droppings falling from the roof and landing on the bed is a first. We’ve been in prime Hotels all over SE Asia and is my humble opinion that this place is not worth the price.

Great customer service and peaceful location.

Stayed in December 2023

Location was a bit further away from sights than intended so a bit remote.

Very nice resort in Ninh Binh. Breakfast was amazing! Facilities were awesome

Stayed in October 2023

Indoor and outdoor swimming pools Good food and nice bar by the pool Big double beds Excellent location with nice views Easy to get around the resort Quiet and peaceful Excellent tour to Cam Toc with out tour guide Mr Thonz which was the highlight of our trip

Stayed in November 2023

Super friendly and competent stuff. The entire resort is very clean and well kept. The swimming facilities were nice and in good condition. We also really enjoyed the massage treatments. Lastly, the food and service at Organic restaurant were exceptional.

Stayed in October 2023

Natural environment

Stayed in October 2023

Long walk to restaurant and lobby

Set in a wonderful location

Stayed in October 2023

the facilities inside the room may need to upgrade, especially the air conditioner machine

recommendation for the family traveling on vacation

Stayed in August 2023

Very far from most of main tourist sites. They do rental bicycle but it impossible to go anywhere! You better to find a rental bike shop near the hotel.

Clean , beautiful and staff were very kind and helpful.

Stayed in May 2023

Outside shower, very spacious room and bathroom, patio

Stayed in May 2023

As we were checking out a staff member informed me that I would have to pay a 100k VND cleaning fee for a stain I left on one of the pillows. I asked to see a photo and was shown a mark from my lip balm, which washes right out with regular laundry detergent. I gently but firmly indicated that I wasn't going to pay a cleaning fee for a mark that wasn't a stain or any form of permanent damage and they relented, but considering the size and nature of the mark on the pillow I was really surprised they would bring it up at all, and disappointed. It soured the end of my experience and I wish that someone had shown a bit more judgement before determining that I should pay an extra fee for zero damage.

Gorgeous design and amazing landscaping. So peaceful and even though you had to walk a distance to get to the different areas, it was so beautiful that it was a pleasure.

Stayed in March 2023

- the lunch/dinner food: it was very expensive, and lacked flavor. because this hotel is quite isolated, you are stuck having lunch/diner at their restaurant, and the food didn’t meet expectations at all. the worst was the Vietnamese Set 2 (a third of that set did not taste good at all) - the rooms terrace didn’t have any chair/furniture to sit outside, which was very surprising - not only the bicycles were not in good shape, but also we had to pay to use them, which was quite surprising… especially since we stayed at other hotels in Vietnam which had much better bicycles which we could use for free

- Beautiful grounds with lots of trees and greenery - very friendly and helpful staff - great food diversity for breakfast (dumplings/buns, noodle soup…) and very tasty - even though the location is not the best (far away from most iconic sites), at least it was very close to the national park Dam Van Long

Stayed in March 2023

The resort, despite it's beautiful trimmings is not good value money - it's actually a greedy money grab. One particular incident left a very sour note for us. The Van Long nature reserve is literally 10 minutes walk away and the normal booking price at the ticketing office for a boatman is 70k per boat. The resort charged us over 200k per person for this "tour" for which all they did was save us the walk by dropping us with their golf cart. Their golf cart driver literally paid the ticketing office the basic fee and dropped us then came back it pick us up. So essentially we paid for the convenience of a 5 minute golf cart ride. I find this extremely greedy. A resort of this of this size should upfront be offering this information and/or even providing this drop off service for free to guests. This particular interaction ruined our opinion of the property

Ideally located (10 minutes walk from Van Long nature reserve - however see negative comments below), exceptionally beautiful and well maintained grounds, excellent breakfast and the dining menu at the restaurant was very good. Rooms are more like private bungalows and were clean and comfortable.

Stayed in March 2023

Quite far from the tourist attractions and there is no convenient store nearby in case you need to get anything.

Very big compound and the rooms are really spacious. lots of greenery and very quiet at night. The staff can communicate well in English and they are all really friendly and helpful.

Stayed in March 2023

-

very relaxed resort in beautiful nature

Stayed in March 2023

Staffs were very friendly and helpful. Food was great.

Stayed in February 2023

location was a bit far from the sites I wanted to see and grab did not work out there.we were able to flag down taxis though!

beautiful property with very nice staff. good restaurant for dinner and nice room service.

Stayed in December 2022

Design, breakfast buffet, restaurant and friendly staff.

Stayed in December 2022

Parts of the resort needs some maintenance (probably after covid lockdowns). There were few guests at the hotel when we stayed there.

Beautiful rooms and garden. The food was delicious and the facilities with gym, spa indoor pool etc were perfect for colder days. The setting is beautiful and well worth overnight stays and not just day tours from Hanoi.

Stayed in December 2022

Limited choices of restaurants

Quiet and spacious rooms, buggy service to bring us around within the resort was good. We love their spa so we went twice in consecutive days

Stayed in November 2022