More of a family resort with lots of little kids and the surrounding town was very quiet.

Beautiful resort with beautiful views. Spacious clean rooms and a very nice pool area. Enjoyed golf course as well.

Stayed in April 2024

Nice room

Stayed in April 2024

Most staff did not have little to no English (booking.com says all staff have English and Vietnamese). We had to use google translate everyday. Also the minimart was closed before the allocated time and I asked reception and they just said oh it’s closed, and it was not closing time. They just didn’t want to open it for us. It was rude.

Clean, big room, facilities and breakfast were good!

Stayed in April 2024

Next to a golf course

Clean tidy nice views of Halong bay and a golf course

Stayed in February 2024

The AC did not work in our room.

Stayed in February 2024

We must mentioned the discrimination and rather subtle racism we ever face in a hotel (having travelled over 50 countries and staying in many nice hotels). We wanted the free buggy trip. First time, the front door guy asked us very rudely where are we from - i said i am from the UK - he repeated again and i said i am from indian origin. Immediately his face changed and said all buggies are busy! Next try we asked a reception staff - she literally looked at me head and toe (i was wearing casual clothes) and perhaps being judgemental she said buggies are busy. Then we approached the manager- who was very nice and apologetic. We explained we are spending a lot of money staying for 6 days, having room service food all the time and getting dinner at the restaurant etc. Dont treat us bad just looking at our skin colour!!! She said we can have a buggy tour whenever we want. She ensured we get a proper tour and sent Phu ong with us. Vuong was the driver and very very nice and kind. They sent us fruit bowl as an apology. We had 3/4 dinners at the Bamboo restaurant and the food wasnt really great. One particular incident we wish to mention about the bar staff. The hotel had a lot of guests in some voucher pacage and did not have space for us for events which is ok. When we wanted to go to the bar for a drink, they asked to pay 1 million for the entrance. We said we will just stay 30 mins and have a drink only but denied. The management needs to understand they cannot close down facilities for in house guests and charge just for entrance (it was not booked for any private event). If this was the case they should have informed about closure so we could arrange outside for our celebrations.

We have quite a mixed feelings about this hotel. We stayed for 6 days just to relax. First of all, the hotel is quite run down doesnt meet standards of 5 stars. The carpet in the room was super old and dirty. The shower was leaking, they did not fix is even after complaining. Most of the reception staff were very rude (it is mentioned in so many reviews do not understand why management doesnt take it seriously). Upon entering the double deluxe room we found the floor full of dirts. Had to request them to clean it again. On a better note, the views are amazing. The lobby is beautiful. Rooms are spacious and nicely cleaned everyday. Only two staff we found to be absolutely amazing- Pho ong and Vuong - what wonderful kindhearted people. The hotel even sent me a birthday cake and card!

Stayed in January 2024

Value for money. Large family suite. Beautiful view. Friendly staff

Stayed in October 2023

Staff on front desk hard work and not really very friendly Door men much more helpful

Location for golf was amazing and was a luxury resort

Stayed in December 2023

Kid’s club opening time is too short and lack of facilities for kids. They should extend the opening hour, we supposed it open late but it was closed at 17:00. There was not many activities for children in the evening.

The pool, breakfast and bed

Stayed in November 2023

Many of the hotel restaurants are shut which is understandable as China are still in covid recovery which is having a knock on effect on the entire Halong area.

Lovely bay view suit with comfortable beds and nice hot showers. Beautiful pool and views and yummy and varied breakfast. It really was nice but massive and emptyish (we considered this a plus!).

Stayed in October 2023

Nice spacious room. Beautiful view. Big pool

Stayed in September 2023

Parking is not so convenient

Room is very large and clean. Good view

Stayed in June 2023

Breakfast not really nice

The view and the golf

Stayed in May 2023

All was very good thanks

Breakfast was very good as was the Spa The golf course amazing

Stayed in May 2023

Room is very spacious.

Stayed in January 2023

Location as going to my Halong Bay Marathon, I need to take taxi early in the morning and it is not easy

The room is spacious and facing the Bay

Stayed in November 2022

As mentioned, some staff is a miss - some needs training on guest engagement and communication. I find that it is difficult to ask for extra amenities. The staff almost always tell you that standard amenities (We are a family of 6 hence not enough) have already been provided which seems like asking extra is too much trouble. Overall, our experience is great. The only thing I would like to bring to management’s attention is our departure transfer. Although it might be booked thru a 3rd party, it is still the hotel’s responsibility on which transportation services are being offered to the guests if the guests asked the hotel to book it. Our departure transfer experience was horrible. The driver was extremely unprofessional - he was doing his side business while we are on our journey. He had to stop by 3 times! First, he met a friend to pick up a box, and then he stopped over to another place to drop this box off to another person. And then again, he stopped over for the 3rd time to meet with another person. The driver drove very recklessly, at one point I’m not sure if he was drinking and energy drink or a beer in a can while driving and this made all of us uncomfortable - mind you, I am travelling with children. To top it all off, the driver continually kept calling and texting the entire time. Despite asking him to stop, he kept doing it. We felt unsafe the entire time. I really hope the management does something about this - it is not ideal to associate your hotel to this transportation company.

I was impressed with Cheryl from FO who made sure I was okay from arrival transfer to departure transfer. I love the view from the room. I love the facilities especially Spa facilities. The staff is a bit of a hit and miss - some are extremely amazing for example Cheryl, and the doorman (I think Hon or Huy). Most FO staff are great! Nothing is too much trouble and they always recommend the best activities. One of the highlights was when my sister got sick and FO sent the nurse and Duty Manager to our room to get her checked. I was impressed with how it was handled. My sister was given anticipatory service, with the Duty Manager providing more water and porridge to make her feel better. Duty Manager even offered late check-out but it was not needed as we were leaving early. Thank you very much for this lovely gesture.

Stayed in December 2022

Somewhat limiter English. Facilities were limited to restaurants, pool and golf course. Was not advised that the golf course was having end of season maintenance. Greens punched and sanded and 2nd fairway unplayable. Caddy was very nice and helpful and her English was pretty good.

Facilities, although limited were very nice. Breakfast choices were quite extensive but by the time we arrived, the food was a little stale.

Stayed in September 2022

We used the scooter rental service which was very reasonably priced but the scooter was of lower quality/power than other hotels in Vietnam had provided.

Incredible location and views, the outdoor pool is unique with views over the whole bay. Good breakfast and so many of the rooms have a bay view. Rooms are very spacious and staff were very helpful.

Stayed in August 2022

noisy. people talked so loudly outside the pool at midnight.

the room size is large and comfortable.

Stayed in July 2022

Hot fridge in room.

Great atmosphere.

Stayed in May 2021

Staff not particularly pleasant Breakfast sub par. Definitely feels more like a 3 star hotel considering the food and service

Location, golf course

Stayed in April 2024

Restaurants closed when not made known to guests. Staff not very helpful. Wine not available as on menu.

golf was a good experience

Stayed in April 2024

When we arrived we could only have a sandwich for food - there was nothing else available. Quite strange for a place your size. We came from a trip from Hanoi and wanted to eat something - then the service was super slow - took 20 minutes to get two sandwiches although we were the only guest at the time.

Location to the golf course was the main reason we stayed there.

Stayed in April 2024