I liked facility, it's very good, the staff was friendly, good location...

Stayed in May 2024

The lobby did not have/use AC & they served breakfast there too. Way too uncomfortable & hot to enjoy breakfast in the lobby. Need to AC the lobby so when first arriving or eating breakfast, you can relax a bit. Fans blowing top speed in your face while eating isn’t good.

Near sites to see

Stayed in May 2024

No complaints.

Staff were excellent, friendly and helpful. We liked the location, lots of shops and restaurants near by. We happened to be there on the weekend when a number of streets are closed to traffic in the area, the Gardenia is just inside that area so we could easily walk to restaurants and bars and enjoy street entertainment. It's also walking distance to the large market and the Imperial Citadel, we did take a taxi back due to the heat. Room was comfortable and large, AC worked great, breakfast was good, Vietnamese choices or omelettes, pancakes, fruit, etc. I would stay here again.

Stayed in April 2024

The staff at the hotel was great, they went out of their way to engage you in conversation to try to meet your needs. The breakfast was also excellent. You chose what you wanted each night for the next day. They had the best pho I have ever eaten in a hotel. Our room was a family room as we had been on the road for a while and wanted some space. We had 2 open bedrooms which which accessed a living room. There were 3 burned out bulbs and the wall hair dryer did not work when we arrived. I told the front desk, we went out for coffee they had been replaced upon our return. The front desk also arranged a private car for my friend to do a 3 hour visit to some nearby tombs so that she did not need to take a big tour. Really can’t say enough about the staff. I usually don’t give “5 stars” but they deserve it.

Stayed in March 2024

Wi-Fi could of been better

Property was in a good location, clean and relatively quite. Staff were also nice.

Stayed in March 2024

The hotel staff were very nice and had informed us on check-in that if we needed any help with tours, bookings or taxis etc that we could let them know which was appreciated. We just felt that every single time we walked past the reception area we were questioned about trips or bookings which I found very uncomfortable. I feel if we wanted to book something with the hotel we would have asked as they informed us we could do. I just found that part of our stay annoying and very salesy and pushy which made us feel awkward and uncomfortable every single time we came in or out of the hotel. We have booked many things through hotels we have stayed in, but this nearly made us want to do opposite and book elsewhere because of how pushy it was and also it was a lot more expensive to go through the hotel as well. The hotel was a little bare and the desk in our room was hanging off the wall a little which could be dangerous if someone leaned on it because it seems like it could fall off the wall easily. Also the cleaners must have left our sliding door unlocked when cleaning our room because for a whole day and night the door was left unlocked so just be careful to check it’s locked when you come back into the room.

The hotel is in a great location! The hotel in general is very clean an even today as we were checking out there was a staff member in the lift cleaning the mirrors etc and there was staff cleaning the hotel on the daily.

Stayed in March 2024

The sofa in the room was dirty and full of stains. We put our own travel cloth on it. otherwise we would not have used it. This is not a complaint about the cleaning staff, because they did a really good job each day. But the management should replace this sofa. The waterpower in the shower was too low. We were on the 7th floor of the hotel. Because of the cool weather, we slept with one of the balcony doors open. However, certainly in the weekend there is a lot of street noise, both from traffic and, in particular, from neighbouring bars. Even with the balcony doors closed, we had to use ear plugs. The balcony is large but has no seating whatsoever. A couple of chairs and a table would make it a much nicer place for guests.

The room was spacious with a sitting area and a large balcony. The room itself was clean and light. The personnel was friendly and helpful. They arranged a pick-up from the airport to the hotel, which went well. The breakfast is adequate. Not a large choice but good enough (fried eggs, pancakes, bread and jam). The location is central for restaurants and cafe's, and a short taxi ride from the Imperial Citadel (you could easily get there on a bicycle). We rented scooters via the hotel to visit the royal tombs. The scooters were a bit run down, but ok.

Stayed in March 2024

Nothing

Location great. Many bars and restaurants metres away. The staff were brilliant. Really helpful. Arranged a taxi very early in the morning and at very short notice . Nice balcony. Friendly neighbour opposite ha ha.

Stayed in January 2024

Simple breakfast but good value

Wonderful clean and friendly staff.

Stayed in January 2024

Staff is really really friendly, I had a good laugh with the girl from the reception. Rooms are ok, breakfast was really nice and location is perfect for exploring hue. I can recommend 👍🏻

Stayed in February 2024

The friendliness of the staff and the cleanliness of the place

Stayed in February 2024

Breakfast could be better and the ladies are indeed too pushy with selling the tours

Very central location and clean rooms. I really liked this hotel

Stayed in January 2024

Breakfast. Juices and coffee were average. Omelet was good.

Fair prices. Breakfast was average.

Stayed in February 2024

Receptionists a extremely helpful. Good choices for breakfast.

Stayed in January 2024

The hotel was very good located and the room was big and clean! The beds were very confortable

Stayed in January 2024

We upgraded to a larger room with a balcony. The room was very spacious and quiet. Good location.

Stayed in January 2024

Big clean rooms and amazing breakfast:) amazing location! recommend the hotel 100%.

Stayed in December 2023

Nothing, really. It was pleasant and met my expectations.

Good breakfast! Great location! The hotel is located in a very touristy part of town, but that means it’s mostly walking distance to most restaurants of interest, which is good!

Stayed in December 2023

Limited table space and closet space. There is an Buddhist monastery across the street. It set out continuous gong/bell sounds at 3am for 30 mins for some sort of religious ritual. Luckily it only happened in one out of our three nights stay.

Close to walking streets

Stayed in November 2023

The breakfast is simple, but that's the norm for this city.

Good comfortable hotel for this price. Friendly staff.

Stayed in October 2023

Nothing. All is good.

Big room with a balcony. Few steps to the night market and old town. The bathroom is well equiped.

Stayed in October 2023

I didn’t understand their breakfast system. You had to choose the day before what you wanted to have from a menu. On the day, I was not comfortable to go for things I had not chosen, simple things though.. I felt I needed to ask.. Also, they would turn off the bread toaster as soon as you would take a piece, going back for more, again I felt uncomfortable to ask them to turn on the toaster.. these are little things that can be fixed

Location, the receptionist ladies

Stayed in October 2023

Big clean room, staff were great, close to everything but on a quieter street so all we needed

Stayed in September 2023

Nothing

Location is perfect. Staffs are very friendly and helpful

Stayed in September 2023