Very helpful and friendly staff to make life easy and book everything for you.

Stayed in April 2024

The room (especially the bathroom) is quite run down. The bathroom smelt really bad (old pipes I guess). It's a small wet room so the whole bathroom gets wet when you have a shower (don't forget the take the toilet paper out the bathroom when you shower!). Though they did provide flip flops to walk around the room which was very helpful. The air con was leaking brown liquid onto the bed below it, the fridge didn't work and the mattress was rock solid. When we told the staff about the air con leak they apologised but I was surprised they didn't offer to change the bedding or check the air con. (We were sleeping in the other bed luckily so it was ok for us though). In future I would probably look for somewhere along the water front that's slightly more expensive so with the same view but better facilities (but we booked too late!). There are a lot of hotels along the front / on Cat Ba so I think booking.com just doesn't list too many of them.

The hotel is in a great location if you want to be in the centre of town and the view from the balcony is just incredible! It was so nice to just sit on the balcony and watch the hustle and bustle of the town, I could have sat there for hours! The balcony is also nicely set up with comfortable seating. The price is very good considering the location and view (so although there are negatives about the hotel the price justifies it). The room itself with the view from the balcony looked very nice and it was lovely to be able to have an amazing view even just sat from bed in the morning!

Stayed in May 2024

Good location close to all attractions. Room had great view of bay. Bed comfortable.

Stayed in May 2024

The bed is too hard for me.

The room with balcony has a good view.

Stayed in May 2024

The bathroom was quite small compared to the pictures and there was no shower curtain so everything in the bathroom got wet. Beds were quite firm. Strong smell of wall paint. Over-painted mold in the ceiling of the bathroom. Would still recommend, good value for money.

Friendly staff, good breakfast, good location. Would imagine the rooms with balconies have amazing views. Our room was a good size.

Stayed in April 2024

* The bathroom of our room should be renovated. * All of the hotel rooms should have wood doors without windows. * At the breakfast buffet, there are large urns for coffee & tea that do not keep the liquid hot. It would be a smart move of the hotel to inverst in coffee pots and an electric warmer. (Or, if they insist on large-batch-coffee, invest in urns with plugs to keep the coffee and tea hot.)

We stayed in room #501 at Gia Cat Long Hotel for 3 nights in early April, 2024. For those of us who prefer to travel on a modest budget: Cat Ba has a long row of inexpensive-to-moderately-priced 2 & 3-star hotels lining the road that runs along the waterfront, including this hotel. If you get a front-facing room with a balcony, Gia Cat Long Hotel is the one to reserve. It’s not a great hotel: A wet-bathroom means just that. Glass-fronted room door (frosted glass) let in hallway light & noise. Very modest breakfast. In spite of this, if we return to Cat Ba we will stay here again. Our room was clean enough. Small refrigerator & good size open-closet/shelf space. Firm mattresses, which we prefer. Every day the trash was removed & we received fresh towels & 2 bottles of water. If neighbors don’t mind, you can turn off the hall light at night. Breakfast does include a few fresh-cooked options. The best part: It was a highlight to sit outside on our private balcony, especially in the evening. Two chairs & a table, overlooking the waterfront, with lovely Cat Ba karsts looming up out of the water in the background. Picture-perfect. Few of the more modest hotels offer this view. For this reason, Gia Cat Long is head & shoulders above the rest. Just, remember to book a front-facing room with a balcony. Restaurants, mini shops, and a Lot of travel agents are all around the hotel. As in many areas of Vietnam, you can hear a loudspeaker around 6:30am and 5pm (news?) but it’s not overly noisy or bothersome. We organized a 4-hour private (2-person) Lan Ha Bay tour at the travel agent desk of the hotel. It was a splurge, but we wanted a peaceful, quiet time while moving slowly around the gorgeous karst formations, to relax and take it all in. We requested that the boat not stop for swimming, snorkeling, eating, shopping, kayaking, biking, etc etc--- things that most of the boats stop for.

Stayed in April 2024

Beds were hard, fixtures and fittings in my room were loose. No kettle provided.and my room was not serviced on the 2nd day of my visit.

Hotel staff were warm and very friendly, Kevin went an extra mile to arrange an early transfere off the island.

Stayed in April 2024

The view was simply magnificent and the room superbly beautiful and spacious.

Stayed in March 2024

There was no security even at night. There were no corridor lights. The shower wasn’t working.

Great location. Beautiful view. Helpful staff.

Stayed in April 2024

The linen and towels didn’t feel clean and were stained in some places. The bathroom was also quite dated and the window did not close properly which made it quite noisy at night.

Lovely view from the room with a very big balcony. Staff were very accommodating for our early arrival and allowed us to check in early with a room that was available. Staff were also very helpful in organising tours during our stay which made exploring Cat Ba very easy.

Stayed in March 2024

There was a hole on the ceiling of the bathroom, and it was very uncomfortable. The layout of the room is very bad. It should never have the back of the bed facing the outside.

The views over the balcony were the best thing! The staff is also very kind and helpful. The location was also good.

Stayed in March 2024

Well as this hotel is on the Main Street so we feel a bit of noisy in the morning. And the electric water heater capacity is not enough for two people taking shower continuously. You have to wait 20 minutes until the next person can have a shower.

The location is actually awesome . And we chose the room which has a very good view on the terrace. Nice breakfast and clean room

Stayed in March 2024

Nothing

Beautiful location right on the seafront with magnificent views of the bay. Helpful staff. Good breakfast.

Stayed in February 2024

The small room has only a tiny balcony which is why we upgraded to the bigger room with view. It’s a world’s difference! Can only recommend it so much!

The view and location was amazing! The staff is friendly and funny and we enjoyed our stay in February although it was a bit cloudy. You can walk to all three beaches from here and they are many good restaurants in the neighborhood

Stayed in January 2024

TV was Broken.

Had a balcony looking out over the bay. Everything was good except for the TV. Asked if it could be fixed and was told all the TVs are broken. Good job I had such great views from my balcony.

Stayed in February 2024

Unfortunately the weather was very cold when we were there. There was no way to heat the room. But you can't control the weather 🥶🙂

Nice hotel. Great view. Clean and comfortable. Staff were friendly. Breakfast was good.

Stayed in February 2024

Breakfast wasn't the best (but included in the price, so no real complaint) No TV as listed in the room facilities - apparently a temporary problem.

Very friendly and helpful staff Amazing view from the balcony over the bay

Stayed in February 2024

Nothing

Location is great, right on the front near all bars and restaurants. Beds are comfortable and very big. Flat screen TV. Good shower with hot water. Breakfast was good with plenty of choices. Would definitely stay here again if we are in Cat Ba

Stayed in February 2024

We got room 601 with a balcony and the view was definitely the best thing about the hotel. The room was clean and comfortable. The bathroom could do with a fix up. Breakfast was nothing special

Stayed in January 2024

Amazing views to the bay. The staff was helpful - since it was unusually cold they gave us a heater. The beds and pillows were comfortable.

Stayed in January 2024

Basic bathrooms but this was expected with the price. We had everything we needed.

Excellent location, awesome view from balcony (4th floor) and Excellent staff and breakfast. Everyone was very helpful.

Stayed in December 2023

Not really. If anything, we need to take a toilet paper roll out from the holder before having a shower, which was not a big deal.

The view from the room was superb as it faced the ocean. We saw the sunset every evening. Breakfast was basic, but it was amazing to have it for free, considering how much we paid for the room (AUD30)! The staff were nice and friendly, although not many spoke English. The guy at the front desk, Kevin, was very helpful and attentive. He booked a bus from our hotel to Ninh Binh station and a sleeper train from there to Hue for our desired time. He even followed up the next day to see the trip was ok, even though we already checked out!

Stayed in November 2023

The view

Stayed in December 2023

Not a fan of wet baths (but they are common in Asia). The property could use some love, but I'd stay again if the price was right.

We had an end unit and the view was amazing! We really liked the location of the property also.

Stayed in November 2023