19 Hang Bac, Hoan Kiem, Hanoi, Vietnam
#263 of 867 hotels in Hanoi
Guests' ChoiceBased on 612 hotel reviews
8.7Cleanliness
8.6
Comfort
8.6
Location
9.6
Facilities
8.4
Staff
9.4
Value for money
8.9
Free WiFi
8.3
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End of dialog contentReviewed: 30 May 2024
Jose
SpainThe only thing to be enhanced is the decoration and furniture in the rooms, they "feel" old and outdated; some renovation as well as furniture replace/painting is necessary.
Hotel location is perfect and you can get any interesting point by foot; 20 min to train street , 10 min to lake and to beer street. Staff is young pro-active, kind and always atttentive to your needs. Special mention to Kent,(concierge) who can solve any of your needs and requests, he booked me buses, exchanged money and provide me with a sim card for my mobile phoe. Breakfast is at another hotel 2 min by foot and it is a buffet providing not jus vietnamese specilaities but also western alternatives such eggs al gusto, sausage, bread, fresh fruit and so on. Room was big and comfortable.
Stayed in May 2024
Reviewed: 27 May 2024
Jan
GermanyThe staff was the best.
Stayed in May 2024
Reviewed: 27 May 2024
Pankaj
IndiaEverything was good.
Clean and comfortable at an affordable price. The staff was very helpful with everything. They provided drop off to the airport when needed. Even helped with currency exchange. Bob was really helpful with the money exchange and went with me to the exchange.
Stayed in May 2024
Reviewed: 23 May 2024
Jello
Philippinesfriendly staff
Stayed in May 2024
Reviewed: 20 May 2024
Tanja
Switzerlandvery good location . The staff was very helpful and helped me book a 1-day Ninh Binh tour. Room has windows
Stayed in March 2024
Reviewed: 13 May 2024
Mendoza
Vietnamno free breakfast but location was amazing, lots of food shops outside of the hotel
No free breakfast
Stayed in May 2024
Reviewed: 7 May 2024
Silvie
Czech RepublicThe place is perfect, right in the centre, clean, comfy. The host is very helpful and kind- he set for us trip to ha long bay, week after our stay even night bus to sapa.
Stayed in April 2024
Reviewed: 3 May 2024
Jim
United StatesA bit noisy, but workable
Location, pretty good breakfast, balcony overlooking the street
Stayed in April 2024
Reviewed: 29 April 2024
Karim
FranceNothing
Everything
Stayed in April 2024
Reviewed: 26 April 2024
Teja
SloveniaBreakfast is in the other hotel, about 100 m away.
Very good location. Comfortable bed.
Stayed in April 2024
Reviewed: 24 April 2024
Victoria
United KingdomStaff were so lovely and helpful. It's in a brilliant location, just step outside and you're right in the heart of the Old Quarter.
Stayed in March 2024
Reviewed: 22 April 2024
Giulio
United StatesLittle rundown, but you’ll get that in the old quarter. It has charm.
The location is amazing and the staff is very kind.
Stayed in April 2024
Reviewed: 19 April 2024
Sam
AustraliaBed could be comfier
Close to the action of old town Suitable for a night or two Breakfast in hotel nearby Nice staff
Stayed in April 2024
Reviewed: 17 April 2024
Michal
PolandEveryyhong
Stayed in April 2024
Reviewed: 15 April 2024
Karen
PhilippinesThe breakfast included is a must. The personnels are very accomodating,polite and informative. They provide you with a very good service. The hotel area is very accessible to attractions in the Old Quarter. A must try hotel experience in hanoi.
Stayed in April 2024
Reviewed: 15 April 2024
Ives
United KingdomGreat location . In the heart of the old quarter. Staff was super friendly and helpful sorted everything for us
Stayed in April 2024
Reviewed: 9 April 2024
Ozanna
NetherlandsPolite. Nice service
Stayed in April 2024
Reviewed: 7 April 2024
James
PhilippinesThere is no parking for your motorbike at this property. The wifi is "just okay" not super fast....there are multiple wifi connections for the various floors. When I was there, the only one working was the one on the main floor.
I'd highly recommend this place to stay. The location is excellent. The rooms spacious. Very clean. Stayed on the top floor "not" on the street with a window and had a very quiet room. The best part is Mr Kent (the manager). He arranged a middle of the night airport pickup for less than the going rate. When I needed assistance with arranging travel for my continued trip in VN he was great. For the price this place is a winner.
Stayed in April 2024
Reviewed: 2 April 2024
Armine
ArmeniaThe mattress was not the best and the hotel was a bit outdated, but clean
Great location, a bit noisy but you can feel the Hanoi breath there. The staff was very helpful and supportive. We took a tour to ha long bay from the reception which was a fantastic experience. Highly revommended
Stayed in April 2024
Reviewed: 31 March 2024
Juraj
SlovakiaLocation and ppl at the reception
Stayed in March 2024
Reviewed: 19 March 2024
G
AustraliaVery helpful reception and wonderful location right in the old town and walking distance to everything. Room had everything we needed and they even kindly upgraded our room when we wished to extend by a night.
Stayed in March 2024
Reviewed: 18 March 2024
Kate
United KingdomThe toilet in the lobby wasn’t great
Lovely big rooms and beds with everything we needed. We were upgraded to a balcony room and had a great view of the streets below. The noise didnt bother us.
Stayed in March 2024
Reviewed: 11 March 2024
Huzen
Netherlands-
Great location, very friendly staff, recommended
Stayed in March 2024
Reviewed: 11 March 2024
Gayl
AustraliaAll was great after the room change.
Location was excellent. They changed our room very quickly as the front one with balcony was too noisy for us.
Stayed in February 2024
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