Tuan Chau Wharf , Ha Long, Vietnam
#13 of 319 hotels in Ha Long
Guests' ChoiceBased on 802 hotel reviews
9.3Cleanliness
9.5
Comfort
9.4
Location
9.7
Facilities
9.3
Staff
9.8
Value for money
8.8
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 April 2024
Reinhard
GermanyI loved the sundeck - just lying and enjoying the beauty of the Bay! the dining area was very special- Like in a Castle
Stayed in April 2024
Reviewed: 5 April 2024
Jacob
SingaporeNothing to fault except trash in the bay, we wish Vietnam government would do something about this, we saw the cruise sent out people to clean trash from the sea but there was so much trash it seemed alarming. There were lots of insects too, which I think came from the trash :(
All the staff and crew were really professional and helpful. They made our stay extra special with an upgrade and birthday cake after dinner. Our room was spacious and clean and all the activities were well organized. Food was exceptional too.
Stayed in March 2024
Reviewed: 4 April 2024
Grace
SingaporeSome “parts” of the cruise need to change. Such as the speaker and the steps of the stairs. Most of the time, we couldn’t hear what the message was conveyed as the speaker seems to be not working.
Stayed for 2 nights, instead of 1, it’s a good trip if you’re looking to relax and take your time. I love the staff in this cruise, they take pride in their work and very welcoming. Thank you Jack and Peter.
Stayed in April 2024
Reviewed: 3 April 2024
Esther
DenmarkMore activities for kids
Amazing cruising experience. Beautiful and clean room, gorgeous bath overlooking the breaktaking view of Halong bay. Excellent seafood dinner, very fresh and generous portion. Staff was caring and very helpful. Overall superb!
Stayed in March 2024
Reviewed: 3 April 2024
Brooklyn
New ZealandWe had an amazing experience in this gorgeous cruise. Loved the food, staff and facilities were all incredible. Special thanks and shout out to Dave and his team for making this trip extra special with free outdoor birthday dinner arrangement. Very romantic and sweet :)
Stayed in March 2024
Reviewed: 3 April 2024
Catalina
AustraliaThe mattress could be better
Friendly staff
Stayed in April 2024
Reviewed: 1 April 2024
Scarlet
SingaporeQuality of cocktails could be improved
Great destination for couple, super romantic, especially at sunset. Staff was very caring, helpful and informative. Our dietary preferences were taken down carefully and catered to exactly as required. Cabin was spacious and clean. Overall experience: 10/10
Stayed in March 2024
Reviewed: 30 March 2024
Hank
AustraliaGreat destination for lone traveller. I have all the space and time for myself but whenever I need company, the staff will be there to take care of me. Food was excellent, very fresh and well presented, portion was huge tbh. I couldn't finish my dinner set meal. Great back ground music selection, and this is very important, at least to me :) Last but not least, the room was incredibly beautiful, comfortable bed, a tub overlooking the bay, a standing shower if you do not want to bother with the tub, a bidet which I recently got weirdly emotionally attached to ^^. There's room for improvement like the dripping faucet or poor ventilation at times during the day but still I would rate this experience 10/10.
Stayed in March 2024
Reviewed: 30 March 2024
Alex
SingaporeCabins that are located next to the engine will be quite noisy
Everything was included for a 2 days 1 night stay at a reasonable price. We only paid for the drinks and although it was a bit pricey it's understandable considering we're on a cruise. Service was excellent and our room was gorgeous. Highly recommend!
Stayed in March 2024
Reviewed: 28 March 2024
Tim
CanadaIt was a bit noisy sometimes being near the engine, also the cave area felt a bit touristy but this is a problem for all cruises I guess. Not a big deal since we still enjoyed the whole experience very much.
We booked the junior suite and got upgraded to the executive suite on higher deck which was a nice surprise. The room was very cozy and clean and the most beautiful tub overlooking the bay. Food was really good imo, we really enjoyed the seafood dinner and they had a surprisingly good selection of wine. The staff however was the best part of our stay. Our guide Lilian did a wonderful job and we just loved and appreciated her so much. What a kind and beautiful soul! If you're thinking about doing Halong bay cruise, we genuinely recommend this cruise company!
Stayed in March 2024
Reviewed: 28 March 2024
Larry
AustraliaPretty dead at night
Super clean and comfortable room, food was excellent and staff went above and beyond to take care of our every needs. Make sure to let them know in advance your dietary requirements, we're vegan and had a difficult time finding good food when travelling but they fed us really well. Highly recommend!
Stayed in March 2024
Reviewed: 28 March 2024
Linda
JapanNo dislikes.
Everything was great -from amenities to staff to excursions. Room was very nice and everything was so clean. Food was also wonderful! And the views 😍 . It was the best experience.
Stayed in March 2024
Reviewed: 27 March 2024
Eva
SpainRoom was spacious with amazing seascapes and gorgeous contemporary design. Cheerful and helpful staff who went above and beyond to make our stay comfortable. Food was ok, nothing fancy but was tasty and with plenty of options to choose from. Bus ride to and from the cruise was punctual and very comfortable.
Stayed in March 2024
Reviewed: 27 March 2024
James
New ZealandStaff: exceptional Food: excellent Itierary: well spaced out and organized Room: AMAZING 10 out of 10 for Le Theatre cruise
Stayed in March 2024
Reviewed: 26 March 2024
Tamytrice
South AfricaNothing
Halong bay was heavenly and the boat itself was very beautiful too. We booked the 2 nights package and loved the 2nd day itinerary where we biked to the old village, met lovely local people and had a delicious meal. We even did fish massage which was so weird but fun lol Highly recommend this excursion and this tour company!
Stayed in March 2024
Reviewed: 25 March 2024
Danny
AustraliaOur room was a bit small for 2 people, food was okay, services such as spa are pricey
Staff was exceptional, Sam was our butler and he was extremely helpful. I was on the cruise simply for some quiet time, so I didn't bother with any other activities such as kayaking or exploring villages. Sam ensured that he accommodated my request, and I had a great time. The boat overall is really nice and suitable for taking photos to put up on Instagram, the interior was just amazing.
Stayed in March 2024
Reviewed: 25 March 2024
Andrea
DenmarkHappy hour could be improved
Beautiful boat and very good service, huge food portion that we couldn't finish which felt a bit wasteful but overall a very good experience.
Stayed in March 2024
Reviewed: 25 March 2024
Kelly
IrelandThe drinks were more on the expensive side- about 250,000 for a glass of wine. Beer was cheaper. They did do a happy hour though from 5-9 which included all drinks.
The boat itself is gorgeous and has a nice amount of rooms but not so much that the boat is packed with people. The lunch/ dinner/ brunch was 10/10. The staff were incredible. We really enjoyed the kayaking and squid fishing!
Stayed in March 2024
Reviewed: 20 March 2024
Samantha
CanadaHalong bay is a beauty and you should not miss out on it if you're ever in Vietnam. We also felt lucky we went with Le Theatre cruise because the experience we had was absolutely amazing. Everything from start to finish was done to perfection, the food, the service, the atmosphere, we couldn't fault a thing. 10/10
Stayed in March 2024
Reviewed: 19 March 2024
Mathilda
United KingdomMore entertainment after dinner would be good, it felt like everything stopped at 8pm and most people therefore just went to bed!
Had a wonderful time, the boat is beautiful and the staff were very helpful and friendly. The activities were fun.
Stayed in March 2024
Reviewed: 14 March 2024
Marco
AustriaWe had an absolutely wonderful time, met some amazing people and shared many fond memories with them. Strong recommendation on booking the 2 nights package instead of 1 night because the 2nd day biking in Cat ba was the highlight of the tour. The activities are well organized and didn't feel rushed. Food was amazing and service was top notch. Would do this again in a heart beat!
Stayed in March 2024
Reviewed: 14 March 2024
Junko
JapanThe boat is very clean and modern. We had a free upgrade to an upper deck room which came as a nice surprise. Everything ran smoothly and the staff took really good care of us so many thanks to them especially Lilian. We don't really leave review unless something really bothers us but we felt Lilian in particular and her team in general deserved a shout out for their incredible effort to make us feel at home. 10/10 recommend!
Stayed in March 2024
Reviewed: 13 March 2024
Karishma
United KingdomThe itinerary has too many gaps. We did the three day itinerary and the third stay to see the caves was a waste of time. I wish they would allow you to see cat ba island on the second day and then allow you to go back to Hanoi. After cat ba island you have nothing to do from 3pm.
We are vegetarian and thought we might struggle on a cruise. However the staff went above and beyond and catered for our diet with delicious food. The staff are amazing and the properly is clean
Stayed in March 2024
Reviewed: 13 March 2024
Charlie
United KingdomFood was very good and off good quality. Room spacious and clean. Staff catered very well for vegetarian needs. Peter the cruise manager and John our personal waiter were excellent and attentive.
Stayed in March 2024
Reviewed: 13 March 2024
Lukas
BelarusThe best cruise we've been on. Crew members and staffs are super kind, caring, informative and some have great sense of humor even :) Food was amazing and rooms are very very clean. The overall experience was awesome and we'd highly recommend this tour and cruise company!
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content