41 Hàng Bông, Hoàn Kiếm , Hà Nội, Hoan Kiem, Hanoi, Vietnam
#19 of 867 hotels in Hanoi
Guests' ChoiceBased on 269 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.8
Facilities
9.5
Staff
9.9
Value for money
9.5
Free WiFi
9.3
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End of dialog contentReviewed: 27 March 2024
Alexander
AustraliaThe staff were very pleasant and helpful.
Fantastic service.
Stayed in March 2024
Reviewed: 27 March 2024
Emily
AustraliaNot a lot of traditional breakfast options. Lots of Western food but not a lot of Vietnamese choices.
Great location, lovely attentive staff in reception and comfortable room.
Stayed in March 2024
Reviewed: 26 March 2024
Peter
AustraliaWe used this hotel as a base while going on motorbike trips Other than the restaurant being closed, Great staff were always ready to assist.
Stayed in March 2024
Reviewed: 24 March 2024
Chia-yi
TaiwanGood location. Good service
Stayed in March 2024
Reviewed: 22 March 2024
Matthew
United KingdomThe room was slightly smaller than photos suggest.
Very good customer service and helpful staff. Comfortable amenities too.
Stayed in March 2024
Reviewed: 21 March 2024
Susan
United KingdomNothing
Location excellent right where we wanted to be in the old town, very convenient for walking around. City was amazing seeing how works. People were helpful, from getting laundry done to finding eating places. Walking around markets, day or night just go and see it. Well worth it.
Stayed in February 2024
Reviewed: 21 March 2024
Margot
AustraliaNo
Great position in the old town, with excellent rooms and facilities. The real highlights were the friendly and helpful staff! Vivienne was an absolute gem…..warm and friendly, with great recommendations.
Stayed in March 2024
Reviewed: 19 March 2024
Chris
United KingdomCouldn’t stay longer!
Great location, very friendly & welcoming staff. Couldn’t ask for more really!
Stayed in March 2024
Reviewed: 19 March 2024
Catherine
United KingdomIt rained the while we were there 😭
The hotel has had a refurbishment and feels quite luxurious, it exceeded my expectations. The room was beautifully decorated, very comfortable and came with a large balcony with patio furniture. The reception staff go out of their way to ensure your stay is comfortable and trouble free. Special mention goes to Gem who welcomed us and made great food recommendations and Vivian who helped us with a small problem, thank you ladies you made us feel special. The cocktail menu looked fab and mine was delicious. The mini bar prices were very reasonable. Hanoi has been a revelation and the kindness of the people makes us want to return and the GM hotel would be our first choice.
Stayed in March 2024
Reviewed: 18 March 2024
Elizabeth
AustraliaIt's noisy at night but anywhere in Hanoi Old Quarter is!
The staff were wonderful!
Stayed in March 2024
Reviewed: 17 March 2024
Ann
United StatesThe gym had rather a lot of mirrors. But evyelse was great
The staff were particularly friendly and helpful and made some great suggestions on activities. We had some problems to resolve and they went out of their way to help. It didn't feel like a city hotel! Great rooftop bar and breakfast with a view
Stayed in March 2024
Reviewed: 14 March 2024
Alfred
GermanyNothing
Everything perfect
Stayed in March 2024
Reviewed: 14 March 2024
Carlo
CanadaPool is unheated so not useable.
Friendly and informative staff. Great location, comfy beds.
Stayed in March 2024
Reviewed: 12 March 2024
Mike
United KingdomThe pool isn’t heated
The property is an oasis of calm in the centre of Hanoi. It’s is a beautifully decorated hotel with attentive and friendly staff
Stayed in March 2024
Reviewed: 12 March 2024
Casey
AustraliaPerfect location and very friendly staff
Stayed in March 2024
Reviewed: 11 March 2024
Vlada
United KingdomThe breakfast buffet was always cold and there was no body cream/lotion provided (shampoo, conditioner and body wash).
The staff made the stay. They were super attentive and always willing to help.
Stayed in March 2024
Reviewed: 9 March 2024
Stephanie
United KingdomNothing
Beautiful calm atmosphere as you walked in from the hustle and bustle. Attentive and helpful staff.
Stayed in March 2024
Reviewed: 9 March 2024
Vassilis
GreeceOne night I had reserved and payed, but there was no room... The staff did their best to compensate Not very good value for money comparing to other places I stayed in Hanoi
Good breakfast Professional staff Good TV
Stayed in February 2024
Reviewed: 7 March 2024
Fabrice
FranceLocation Suite terrasse
Stayed in March 2024
Reviewed: 5 March 2024
Natalie
United KingdomOnly tiny thing was the gym facilities were a little lacking; the treadmill was possibly not set up properly and a bit unsteady and shaky and made a loud noise when used. Must have been annoying for the people in the spa next door to hear.
location and facilites were fantastic but the main draw was the staff who were super helpful. Our hostess Vivienne was amazing, she looked after us very well and nothing was too much trouble for her. Highly recommend.
Stayed in February 2024
Reviewed: 3 March 2024
Michelle
United Kingdomnothing!
Breakfast up at the rooftop bar was delicious with the best variety we had anywhere. Really comfortable bed too. We were travelling through Vietnam and Cambodia and this was our favourite hotel. Staff were really helpful and attentive and went above and beyond. I loved the location, a haven in the midst of all the wonderful bustle of Hanoi.
Stayed in February 2024
Reviewed: 2 March 2024
Joanne
United KingdomWould have liked usb points in the room.
The hotel was great and we received an upgrade to a room with a balcony. The facilities were great and the staff very friendly and helpful. Of note was the Sky Bar - the cocktails and staff were fantastic. The location is amazing in the middle of the Old Quarter with everything within easy walking distance.
Stayed in February 2024
Reviewed: 29 February 2024
Syasya
MalaysiaThe service, the hotel, the breakfast, the location actually everything.
Stayed in February 2024
Reviewed: 28 February 2024
Kai
Switzerlandonly point: not every room have sound-blocking.
friendly staff, good breakfast, nice look and very well situated in the heart of old quarter. worth a visit!
Stayed in February 2024
Reviewed: 27 February 2024
Thera
United StatesThe staff was really friendly, helpful & went out of their way to make it an amazing stay!
Stayed in February 2024
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