Reviews of Golden Sun Hotel 3 stars
33 Hang Quat Street, Hoan Kiem, Hanoi, Vietnam, Hoan Kiem, Hanoi, Vietnam
#103 of 877 hotels in Hanoi
Guests' ChoiceReview score
Based on 979 hotel reviews
9.1Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
9.6
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Facilities
8.8
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Staff
9.7
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Value for money
9.2
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Reviewed: 8 February 2024
Christine
United States8 reviews1 helpful vote9.0“Hotel well worth the price in a great location.”- • Leisure trip
- • Couple
- • Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
The layout of the building made for poor acoustics so that sound traveled far. Bring earplugs if you’re a light sleeper. Hopefully you won’t encounter the rude guest having a 15 minute conversation in the hallway on speaker phone late in the evening like we did.
Hotel is in ideal area for walking to many sites. 4 minute walk to the lake. Not the fault of the hotel but it can be noisy due to other guests lack of courtesy. All room are off a center spiral staircase so sound traveled far. We were on the 3rd floor and could easily hear guests on 1st floor talking in reception area. Best part of the accommodation was the genuinely nice staff. Always rushed to get the door for us when they saw us coming or going and always pleasant. Wifi dropped out quiet frequently. Not sure if it was just an issue during our stay or an ongoing issue. It wasn’t imperative to us so I didn’t mention it to staff.
Stayed in February 2024
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Reviewed: 7 February 2024
Tuyen
Vietnam14 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Family Suite
- • Stayed 1 night
- • Submitted via mobile
Friendly staff, good location
Stayed in January 2024
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Reviewed: 6 February 2024
David
Canada20 reviews1 helpful vote9.0“Excellent stay in Hanoi center”- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
N/A
Good location Clean facility, daily room cleaning without request Pleasant staff Excellent breakfast
Stayed in February 2024
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Reviewed: 6 February 2024
Shunya
Japan2 reviews10Exceptional- • Business trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Every service that I took was amazing!
Stayed in February 2024
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Reviewed: 6 February 2024
Matthias
Panama98 reviews19 helpful votes9.0“Perfect location in the heart of the old quarter.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The location is perfect to explore the old quarter of Hanoi. The room to the street had double windows, so no noise inside. Tom the manager was very polite and helpful. We will come back by the end of our Asia trip
Stayed in February 2024
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Reviewed: 5 February 2024
Sefanie
United Kingdom7 reviews10“We had the best stay here, so much so that we returned again a second time to stay for our last couple days in Hanoi. Th”- • Leisure trip
- • Couple
- • Double or Twin Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Nothing!
Amazing helpful staff who were so accommodating! Really clean rooms, great location, best breakfast we had in all our stays in Vietnam- so many choices and lots of fresh fruit.
Stayed in January 2024
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Reviewed: 4 February 2024
Sofia
Greece24 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Family Room with Terrace
- • Stayed 2 nights
- • Submitted via mobile
The breakfast buffet was a little bit poor but not a big deal
The room was perfect. The staff always there to help with a big smile.
Stayed in February 2024
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Reviewed: 4 February 2024
David
United Kingdom42 reviews9 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Some nights could be noisy, but not a bad price to pay
The owner and the staff were excellent, very helpful, sorted my trips, gave me advice, a lovely breakfast, it was very clean and tidy, would definitely stay again.
Stayed in February 2024
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Reviewed: 3 February 2024
Eduardo
Portugal5 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
The hotel is located in a busy street, so it can get a bit noisy sometimes. However, I did not have trouble sleeping.
The room was very comfortable, the price was great and the staff was always nice and helpful.
Stayed in February 2024
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Reviewed: 2 February 2024
Benjamin
United States6 reviews2 helpful votes8.0“Solid hotel – I’d stay again”- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
It had an odd smell in the lobby which led right to my room. Hot water didn’t last long.
Great location near pretty much everything in Old Quarter. Solid breakfast. Good value for what you pay.
Stayed in January 2024
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Reviewed: 2 February 2024
Bruno
Ireland12 reviews1 helpful vote10“Great, will definitely come back”- • Leisure trip
- • Group
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The location is great and the staff is amazing, very polite, helpful and kind! The breakfast is delicious, specially their Pho!
Stayed in January 2024
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Reviewed: 1 February 2024
Patchpong
Thailand12 reviews1 helpful vote10“Happy, over valued”- • Leisure trip
- • Couple
- • Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
Hotel is convenient in old town . Staff super super super helpful.you will not disappoint.
This is the best service in Hanoi , They help me a lot about information and book bus tickets to sapa and airport pick up . Definitely recommend. 10/10
Stayed in January 2024
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Reviewed: 1 February 2024
Sulayman
Indonesia2 reviews10“I have stayed at this Hotel a couple times and all went very well”- • Leisure trip
- • Couple
- • Double or Twin Room with City View
- • Stayed 2 nights
None
All Good
Stayed in January 2024
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Reviewed: 30 January 2024
Huong
Denmark14 reviews10“Generally satisfied and can absolutely recommended the hotel.”- • Leisure trip
- • Family with young children
- • Family Room with Terrace
- • Stayed 1 night
- • Submitted via mobile
We wish we had more time to explore and really enjoy the view from the room (7th floor) and the balcony (6th floor - common areas.
We were very pleased with the help from the Manager Mr Tom and the rest of the staff. Very helpful and friendly. The breakfast was a good small buffet and a small menu. This suited our wishes very well. Mr Tom and staff helped us with the arrangement to Ha Long Bay (Vendure Lotus) and guidances to restaurants and car-arrangement. The location is very central and close to what you could wish for.
Stayed in January 2024
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Reviewed: 29 January 2024
Aliaksandr
United Kingdom20 reviews2 helpful votes9.0“Great location, friendly and helpful staff, generous breakfast, clean rooms, good value for money.”- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Decor is a bit tired
Great location, friendly and helpful staff, generous breakfast, clean rooms, good value for money.
Stayed in January 2024
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Reviewed: 28 January 2024
James
Australia6 reviews10“Epic location and great staff”- • Leisure trip
- • Family with young children
- • Family Room with Terrace
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Our family loved our stay at Golden Sun. Perfect location right in the heart of the old quarter with short walking distance to all the city attractions, great restaurants. The breakfast was great and the family Terrace room was perfect with lots of space for our kids to play and amazing city views. The hotel team was helpful and so friendly, definitely recommend.
Stayed in January 2024
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Reviewed: 27 January 2024
Jacqueline
United Kingdom10 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
The hotel was so helpful when we wanted to change our flight (Tom on reception was so help and helped us do this and sorted all our trips out for us and also taxi
Stayed in January 2024
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Reviewed: 26 January 2024
Gjorgjieva
North Macedonia12 reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Outstanding hotel! Ideal location in the heart of Hanoi, near all attractions. The staff is pleasant, friendly, and extremely helpful. Highly recommended!
Stayed in January 2024
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Reviewed: 26 January 2024
Riccay
Australia8 reviews2 helpful votes10“Enjoy the old quarter with staff that are amazing.”- • Leisure trip
- • Family with young children
- • Family Room with Terrace
- • Stayed 3 nights
Great staff who took care of everything including changing money and arranging transfers with pricing that was very competitive. Family rooms were great and the breakfast was fine. Would not hesitate to stay again.
Stayed in January 2024
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Reviewed: 26 January 2024
Gurpreet
Canada8 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
Amazing location
Stayed in January 2024
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Reviewed: 25 January 2024
Don
Australia5 reviews1 helpful vote9.0“Good location, nice staff”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Quite a lot of street noise late into the night and early morning. On-site laundry was a bit expensive (40,000VND/1kg) compared to other places in Hanoi but it’s convenient.
Good location near Old Quarter, big spacious room, good buffet breakfast, very nice staff who helped leave early in the morning for our flight.
Stayed in January 2024
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Reviewed: 24 January 2024
Rajamohan
Singapore4 reviews8.0“Overall it was good”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
The bathroom fittings particularly the overhead and hand shower were old and faulty
Everything
Stayed in January 2024
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Reviewed: 21 January 2024
Vera
Australia3 reviews10“I would say it was a beautiful experience at this hotel.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The breakfast was delicious with variety of options. We really love our breakfast time. And also I bought my trip to Cat Ba with them, and all the pick ups were always on time and the tours were more than I expected, amazing places and really good food!
Stayed in January 2024
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Reviewed: 20 January 2024
Dale
Australia8 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Family Suite
- • Stayed 1 night
- • Submitted via mobile
Shower difficult to operate , low water pressure, little hot water in shower.
Location
Stayed in January 2024
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Reviewed: 18 January 2024
Linda
Singapore25 reviews9.0“Excellent location and overall a comfortable stay”- • Leisure trip
- • Family with young children
- • Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
excellent location with many eateries nearby
Stayed in December 2023
