The lighting in rooms was ambient and soft which was lovely just would have liked more lighting in bathroom. (Female make up etc) Toilet door is see through glass. Not an issue for us but could be for some

Bed was so comfortable! The room and everything was very clean. Our favourite part of stay was the service and staff. They couldn’t have been better! So friendly and helpful! Roof top bar was amazing and check in was really smooth and special with welcome drinks and wash. Massage at spa was also great and accommodating on little notice! Location is perfect in old quarter too

Stayed in April 2024

All good

Beautuful view, lovely presentation and choice

Stayed in April 2024

Location and service

Stayed in April 2024

The only issue we had was with the shower in the room because it splashed water on the bathroom floor due to the design. The hotel however are aware of this and are in the process of altering the rooms with those kinds of showers to solve this issue.

The hotel is quite luxurious, and from the first entrance the welcome is very warm. The staff were incredibly helpful, with excellent recommendations of where to visit and very good restaurant choices. The bar on the roof had lovely views and the breakfast buffet was excellent.

Stayed in April 2024

Rooftop was a bit disappointing and the breakfast was not that amazing.

Location was perfect. The hotel room was super cute. Staff are very nice and very helpful. I definitely recommend this hotel.

Stayed in April 2024

could be more drinking water bottles in room and black coffee as only 3 in 1 coffee was in room

stuff was very helpful and well trained, breakfast very tasty, room nice and quiet ;-) I left my phone in taxi going to airport for Phu Quoc flight, called the hotel reception and they called the taxi and kept the phone for me till my come back from Phu Quoc ;-) very romantic, old french style design, rooms not so big but very comfortable and comfortable, great beds...worth coming back for sure next year !

Stayed in April 2024

Nothing really - shame we didn’t book this for our first few nights !

Great location Fabulous staff couldn’t do enough for us

Stayed in March 2024

Staff Are so lovely and very nice . They always ready to help you in hotel as well as whole Vietnam trip . Always In contact with you and ask about your trip. So lovely staff .

So lovely staff always ready to help

Stayed in April 2024

The location and the exceptional service.

Stayed in April 2024

It’s missing a nice swimming pool. If it had that it would be perfect!

Great location, nice decor, all new and clean. Delicious breakfast and very nice rooftop bar. Also very nice spa, best massage I’ve had in ages!

Stayed in March 2024

Nothing

The property was beautiful and in a great location

Stayed in April 2024

it is a hotel in the center of Hanoi, very close to the lake, in a lively area, the geographical location is perfect. A high-level hotel, very clean, very well appointed, with high-level supplies. The staff takes great care of these customers, it's very pleasant. The breakfast is fantastic! I also recommend afternoon tea at the restaurant, it's delicious!

Stayed in April 2024

The room I had does not have a proper window.

Perfect hotel to stay in Hanoi! Very good location, near the Cathedral, friendly stuff, spa on site, clean and comfortable

Stayed in April 2024

Rooms were a bit small, but Hanoi real estate is very expensive so understandable.

Location to old quarter and quiet rooms.

Stayed in April 2024

Restaurant was fabulous. Gorgeous decor, well trained staff.

Stayed in March 2024

The hotel is generally quiet, but sometimes noise would travel into the rooms. The waiting time for the single elevator can get long at 'peak' periods.

The hotel is located next to the St. Joseph Cathedral, one of the most popular destinations, and has some nice restaurants nearby. The hotel staff is wonderful and ready to help with different requests. We had an issue with our room and they provided us with a better room, even though they were fully booked. The rooms were comfortable and classy, and even had smart TVs (meaning they had Netflix). The wifi and air conditioning worked well. The breakfast was nice, with a good selection made-to-order Vietnamese food - which tasted nice. I would recommend this hotel to anyone.

Stayed in February 2024

Nothing.

Staff were all excellent and went above and beyond to make sure we were comfortable and felt at home. Every time we walk through the front we were greeted by everyone with big smiles, even if we had been in and out multiple times a day. Even small things like asking if we would like cold juice in our room after we had been out on a day trip were unexpected but very appreciated. The staff are really the highlight of the hotel. Location is also excellent with a lot of great restaurants and street food options in walking distance and many Old Quarter attractions not far away.

Stayed in April 2024

Location and super friendly staff. Breakfast was great and I enjoyed the roof top bar.

Stayed in March 2024

great breakfast - exceeded my expectation. the location is perfect

Stayed in April 2024

There was a slight smell of mold in the room, which was more perceptible when the air conditioning was turned on.

The hotel is centrally located just a 5-minute walk to Hoan Kiem lake, where you will find most of the attractions in Hanoi. Although it was a very busy street, the room was silent and comfortable. It was definitely one of the breakfasts I have ever had, with both buffet and a la carte service with a great view of the city. Everyone at the hotel went the extra mile to make this a special occasion.

Stayed in March 2024

Very good service. Even the hotel manager said goodbye to me.

Stayed in March 2024

Our stay at the Grand Hotel du Lac was excellent and we have good memories of the place. Perhaps housekeeping could be a bit more pro-active in making up the room.

Grand Hotel du Lac is really nicely located in Old Hanoi and gives access to most of the places you would like to visit in city. All hotel staff is exceptionally well-trained and courteous. Ella and Sofie were really helpful throughout the stay. What we liked most about our stay is that we were made to feel special and at home every day of our stay. Wish each member of the crew the very best and keep winning.

Stayed in March 2024

-

Excellent place with highly motivated and professional staff.

Stayed in March 2024

Great location, good food, fabulous spa and very nice staff.

Stayed in April 2024

Superb position, staff were amazing, couldn’t do enough for us

Stayed in April 2024