HD7-35 Đường Hướng Dương,Phuong Bãi Cháy, Ha Long, Vietnam
#3 of 311 hotels in Ha Long
Guests' ChoiceBased on 512 hotel reviews
9.4Cleanliness
9.6
Comfort
9.6
Location
8.8
Facilities
9.4
Staff
9.7
Value for money
9.5
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Cassar
AustraliaIt was good 👍
Stayed in April 2024
Reviewed: 26 April 2024
Crane
United StatesThe staff were the best part of this place. They are all so kind and welcoming. They went out of their way to arrange a car to pick us up from Hanoi and wanted to do more for us. Ha long bay however is a ghost town so it was very weird to be there with no one there walking the streets
Stayed in April 2024
Reviewed: 25 April 2024
John
AustraliaGood hotel
Stayed in April 2024
Reviewed: 25 April 2024
Jessica
AustraliaStaff were friendly and always eager to help. We were able to check in early and got a room upgrade at no extra charge.
Stayed in April 2024
Reviewed: 23 April 2024
Amol
IndiaThe staff was extremely helpful and friendly. The stay was comfortable, location is very easy to find and very close to the beach.
Stayed in April 2024
Reviewed: 15 April 2024
Tameem
United StatesIt's probably a culture thing but I wish there is was rugs in the hotel. Also I had some very loud neighbors at 2am but I told them that off. Wish the staff would tell to people to stay quite late at night
It was a chill place to stay. 5min walk to the water.
Stayed in April 2024
Reviewed: 13 April 2024
Bradley
VietnamVery welcoming staff who offered impeccable service and went out of their way to ensure a comfortable and pleasant stay. Staff were incredibly friendly, full of smiles and offered tea on arrival and free bottles of water. They coordinated transport, organised cruise deals and made the whole stay stress free and enjoyable. Breakfast was generous. Best hot shower I had enjoyed in Vietnam and only 5 minutes drive from the cruise port. Would highly recommend!
Stayed in April 2024
Reviewed: 13 April 2024
Solotravellers
Thailand-
The hotel is very pleasant and have a very good service mind. The room is spacious.
Stayed in April 2024
Reviewed: 10 April 2024
I
TaiwanThe price is competitive, and the staff there are really nice. Room is clean and beautifual, the breakfast tastes good.
Stayed in April 2024
Reviewed: 7 April 2024
Leslie
CanadaThe location could have been better as it was a little far from the local restaurants, but we didn't mind the walk.
The staff were absolutely amazing, so friendly and helpful. We stayed before and after our HaLong Bay 1 night cruise. The staff was kind enough to keep our extra luggage for us. They also arranged for our transportation back to Hanoi for our flights. Nothing but praise for the wonderful staff.
Stayed in April 2024
Reviewed: 5 April 2024
David
SpainThe staff was very nice, they helped us renting a scooter, doing the laundry and booking a bus. Hotel was very clean and comfortable
Stayed in April 2024
Reviewed: 5 April 2024
Ganesh
AustraliaVery clean, friendly staff, convenient location and staff was very helpful in finding a mini van from ha long to hanoi. Hoa was friendly staff in particular and helpful
Stayed in April 2024
Reviewed: 3 April 2024
Nuala
United KingdomThe hotel was exceptionally comfortable and the staff could not have been more kind or helpful. They were so lovely.
Stayed in April 2024
Reviewed: 31 March 2024
Tuan
AustraliaClean, morden
Stayed in March 2024
Reviewed: 31 March 2024
Nhat
AustraliaClean and tidy
Stayed in March 2024
Reviewed: 31 March 2024
Thi
AustraliaFriendly staff, clean room, good for value
Stayed in March 2024
Reviewed: 31 March 2024
Drew
United StatesIt was great! Nothing negative to say.
I only stayed here for one night as it was a quick break from traveling, but if I come back to the area I wouldn't hesitate to book here again. Perhaps the most comfortable bed I have had in Southeast Asia, a prime location near the beach, and incredibly warm and hospitable staff.
Stayed in March 2024
Reviewed: 28 March 2024
Henry
United KingdomThe property was super clean and staff was great.
Stayed in March 2024
Reviewed: 26 March 2024
Nicholas
United StatesNothing
The people running the hotel are amazing, so sweet and kind. The hotel is in a very quiet area, with no traffic or street noise.room is large and beds are super comfortable.
Stayed in March 2024
Reviewed: 26 March 2024
Lindeberg
NorwayVery friendly staff. They upgraded our room and gave us a discount for our breakfast.
Stayed in March 2024
Reviewed: 24 March 2024
David
HungaryThis is a new brand new hotel, probably in a new part of the city which is aprtly still under development, so as many others wrote, there are empty streets and empty shops, the area still very abandoned, hard to find a shop, or a restaurant to eat. But this is not the fault of the hotel, probably in a few years it will be more lively.
Brand new hotel. Quite room, comfortable bed and sheets, clean bathroom, well equipped. Kind personnel. Walking distance from the beach, from where you can already see the Halong-bay limestone islands. Also close the international cruise port, so it was a perfect base for me for one night before the Halong-Bay cruise.
Stayed in February 2024
Reviewed: 21 March 2024
Santiago
ColombiaThe staff is very nice
Stayed in March 2024
Reviewed: 18 March 2024
M
Germany-
The accommodation was very clean and nice. It’s only 5 min by walking far from the Beach. The receptionist helped me to book tours and my shuttle, which was very helpful.
Stayed in March 2024
Reviewed: 17 March 2024
Marie
Czech RepublicStaff were really helpful, clean room, comfortable bed, quiet neighbourhood
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content