We booked a room with a balcony. The facilities were clean. The staff is excellent. The location is also pretty good. Hoan kiem lake is at walking distance. Would definitely recommend.

Stayed in May 2024

Everything was perfect. If I have to mention something, I’d recommend not to take any sleeping buses with them. Unfortunately, the company they work with is poorly rated and not good.

It had an amazing location, close to everything we were planning on doing, and all the staff, reception, restaurant and housekeeping people were lovely and did a great job.

Stayed in May 2024

Lobby and elevator need AC for comfort.

Location is within the walking distance to restaurants and shops.

Stayed in April 2024

everything was great

cozy ! classic vintage style interior!! great value! awesome location!! lovely staff

Stayed in May 2024

The breakfast was very good. The staff helpful and welcoming. Before we arrived we arranged with them to organise our Bai Tu Long cruise that went well.

Stayed in April 2024

Nothing, everything was great!

We loved the location in the Old Quarter. The street was a little quieter, so it was more peaceful there but still close to everything. The room facilities were excellent - very cool air con & hot shower. Staff were very helpful, knowledgeable & friendly.

Stayed in April 2024

Nothing wrong

Very helpful staff, they arranged everything that we needed, from day trips to train tickets! very good and rich breakfast! The location is perfect to explore the old quarters and train street. Thank you very much for your hospitality!

Stayed in April 2024

All was great.

The rooms were clean and quiet and had everything needed. The bonus was the bathtub which was fabulous after a long day of exploring. The staff at reception, especially Evelyn, were genuinely interested in what you were doing and happy to provide advice and suggestions.

Stayed in April 2024

Nothing

Everything was excellent at this great hotel.The staff here are so helpful, knowledgeable and smiling. The room was lovely and the breakfast delicious especially the strong coffee and banana or mango pancakes. Excellent value for money too.Perfect location in the old quarter.

Stayed in April 2024

The staff is incredibly helpful

Stayed in April 2024

Really helpful and friendly staff. Superb value for money with a fantastic breakfast. Hotel a 10 min walk from Train Street and 15 mins from Hoem Lake so a superb location for seeing all areas of town easily.

Stayed in April 2024

Extremely helpful staff!!!

Stayed in April 2024

The breakfast was really good, the reception staff are welcoming and very helpful

Stayed in April 2024

We stayed in three different places in Hanoi, but this hotel was the best of them. The staff was super helpful, amazingly nice manager, ready to help us with every issue, they give yiu extra earplugs, the breakfast was really nice, you can order from the menu (we highly recommend mango pancakes). The hotel is quite old and you can tell from furniture and walls, but everything was very clean and that wasn't an issue. We regret not having booked this hotel for the whole our stay.

Stayed in April 2024

The furniture! Wonderful & helpful staff Position

Stayed in March 2024

The shower drain was a bit blocked.

Everything was great! Helpful and friendly staff, clean and comfortable room.

Stayed in March 2024

The lift is a bit old and slow but that’s literally all I could complain about!

We got offered to upgrade to a larger room with a balcony on arrival for a couple of dollars extra per night, and it was so worth it! The room was huge and the balcony was lovely. The staff were super nice and helpful, and the laundry service was greatly appreciated. Such a fabulous location to be based. Would definitely stay here again!

Stayed in April 2024

The staff at reception were welcoming and helpful

Stayed in April 2024

Nothing

The hotel staff were lovely, greeting us warmly every time we came in and Mr Long was helpful with tips/ideas not only for Hanoi but also the rest of our Vietnam trip. The breakfast was very tasty and when they realised it was my boyfriend and mum’s birthday on the same day they bought them a personalised cake, so thoughtful! The hotel room was traditional Vietnamese style and very clean.

Stayed in March 2024

Everything

Stayed in March 2024

A bit different from the pictures, but overall very nice and good location

Really helpful and friendly staff. They went out of their way to make our stay comfortable.

Stayed in March 2024

on one night at 4.30am, the water supply went out. the staff on duty immediately woke up and tried to help us- in 30 minutes they got the water supply back. Very impressed by the efficiency and the dedication to ensure their guests have a comfortable stay. But don't worry about the water issue- they said its super rare and it was only the 2nd time happening. Apart from that- water was good and there is hot water in the shower as well as bathroom sink.

I have been to Hanoi several times and of all the hotels in Old quarter i've stayed in, this is the best. Breakfast was amazing, room was so spacious and clean, staff were so welcoming and went out of their way to welcome us and assist us whenever needed.

Stayed in March 2024

The rooms were a tad old but overall not too bad.

All the staff were warm, welcoming and very helpful. The rooms were spacious and had all the usual amenities, although a bit dated. Breakfast was nice even though there weren't as many options as other places. Location was really convenient to the night markets and restaurants.

Stayed in March 2024

N/A

Hotel was very clean, breakfast was great, staff immaculate. Went above and beyond to help us during our stay including booking a perfect overnight train on our behalf. We also had a balcony (for those who are so inclined). Shower was amazing with great water pressure (for those who place high value on that!). Honourable mention to Evelyn who was on reception during our stay and was absolutely lovely. There was no question we had that she couldn’t answer or help us with. Highly recommend.

Stayed in March 2024