41 Phố Bát Sứ 41 Phố Bát Sứ, Hàng Bồ, Hoàn Kiếm, Hà Nội, Việt Nam, Hoan Kiem, Hanoi, Vietnam
#253 of 882 hotels in Hanoi
Guests' ChoiceBased on 1362 hotel reviews
8.7Cleanliness
8.8
Comfort
8.8
Location
9.4
Facilities
8.5
Staff
9.5
Value for money
8.8
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Tom
United KingdomGreat hotel for the money, friendly staff and lovely rooms. Great location for old town
Stayed in May 2024
Reviewed: 18 May 2024
Sophie
United KingdomWe only had a small sheet (apparently there was a blanket but we didn’t find it). We were a little cold and tried to adjust the air con but we couldn’t work it out.
We loved the unique interior design and the incredibly friendly staff who went above and beyond to help out!
Stayed in May 2024
Reviewed: 18 May 2024
Mark
VietnamEverything was well done - with class and elegance.
Very beautifully appointed hotel. Only two rooms per floor - quiet and private. Very lovely decor in the public spaces and in the room(s).
Stayed in May 2024
Reviewed: 16 May 2024
Thomas
United KingdomStayed for 5 nights and had 0 issues.
It was very comfortable and the staff were extremely helpful. Very nice location in the old town.
Stayed in May 2024
Reviewed: 15 May 2024
Zulx69
MalaysiaThe size a bit smaller but considering the location in old quarters, every inch is pricey.
Staff are very attentive, I got a rented motorbike from the reception which was very good condition, full of gas and I don't need to handover my passport to the owner. The price also reasonable.
Stayed in May 2024
Reviewed: 9 May 2024
Michal
PolandGorgeous design, everything's new, lovely kind staff, good breakfast and coffee. Perfect location.
Stayed in May 2024
Reviewed: 7 May 2024
Harry
AustraliaGreat Location,
Stayed in April 2024
Reviewed: 6 May 2024
Daniel
IrelandNothing major but the air conditioning unit was leaking. The blinds on the window were also quite poor and didn't block out much light.
Room was very comfortable and it's in a great location
Stayed in May 2024
Reviewed: 5 May 2024
Kevin
QatarBathroom was too small.
Stayed in May 2024
Reviewed: 4 May 2024
Theresa
GermanyRoom was tiny wit no window, I think it was overpriced
The location was amazing, everything in walking distance, staff was super friendly and helpful
Stayed in April 2024
Reviewed: 4 May 2024
Brian
United KingdomRoom was very basic
Staff were excellent
Stayed in May 2024
Reviewed: 29 April 2024
Haidh
MaldivesClean rooms. Nice design and helpful staff.
Stayed in April 2024
Reviewed: 28 April 2024
Carolin
GermanyRooms Without Window
Nice entrance area, very pretty interior. Friendly employees. Central Location.
Stayed in April 2024
Reviewed: 27 April 2024
Ochilton
United Arab EmiratesThe lack of elevator from the top floor to the floor below. This is by no means a negative... the view was worth it, and the staff helped with the luggage, however the only thing I can think of. Otherwise i highly recommend.
My stay at Hanoi Center Silk Classic Hotel & Travel was truly delightful. The hotel's location, right in the heart of the city, was simply amazing. It made exploring the vibrant streets of Hanoi incredibly convenient. The staff were the true highlight of my experience – incredibly friendly and accommodating, they went above and beyond to ensure I had a comfortable stay. The room itself was spacious and well-equipped with all the modern appliances one could need. The air conditioning worked perfectly, providing respite from the city's heat. Overall, I couldn't have asked for a better experience at Hanoi Center Silk Classic Hotel & Travel. It's the perfect choice for anyone looking to immerse themselves in the bustling energy of Hanoi while enjoying top-notch hospitality and amenities.
Stayed in April 2024
Reviewed: 26 April 2024
Dheeraj
IndiaSevice
Ione word exceptional
Stayed in April 2024
Reviewed: 19 April 2024
Cristian
Argentinanothing was perfect
beautiful hotel, the decoration is amazing! a beautiful place, the room too! and the location close to walking everywhere
Stayed in April 2024
Reviewed: 19 April 2024
De
PhilippinesLocation was quiet but still accessible to most places. Reception was super friendly and helpful . :)
Stayed in April 2024
Reviewed: 17 April 2024
Monique
AustraliaN/A
Honestly I don’t see what people below have complained about. We paid $65 AUD per night and stayed 6 nights, every time we entered and exited we were greeted and had the door opened for us, our room was spacious, modern and clean and the air con was brilliant almost too cold if that’s even possible. Couldn’t recommend this place to anyone enough we walked absolutely everywhere every tourist spot or popular eating place was a 10-15min walk
Stayed in April 2024
Reviewed: 17 April 2024
Homlyavyi
UkraineI liked everything.
The location close to the Center city and river. Lovely stuff working in the hotel.
Stayed in April 2024
Reviewed: 16 April 2024
Yogesh
IndiaNice
Good hotel
Stayed in April 2024
Reviewed: 14 April 2024
Mchardy
AustraliaShowerhead was quite low for a 6' person.
Great location. Staff were very helpful in sorting out Lalamove addresses for me and for handling my box when the truck arrived.
Stayed in April 2024
Reviewed: 13 April 2024
Laura
United StatesThe flood had some slight dirt on it that we had to brush off our feet before getting into bed.
Loved the location and very prompt, friendly, and knowledgeable service.
Stayed in April 2024
Reviewed: 13 April 2024
Peter
United Arab EmiratesOnly complaint would be that we did not have much of a view. Not really a problem as they let us know before booking and it meant that the room was nice and quiet b
Excellent location in the Old Town. We came here after our first hotel booking fell through and the staff were very helpful and accommodating.
Stayed in April 2024
Reviewed: 12 April 2024
Aoibheann
IrelandStaff really made my stay amazing ! All staff were friendly and helpful, especially receptionist Xenia and bellboy Dad. 😊
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content