52 Bat Su, Hang Bo Ward, Hoan Kiem District, Hoan Kiem, Hanoi, Vietnam
#199 of 872 hotels in Hanoi
Guests' ChoiceBased on 45 hotel reviews
9.1Cleanliness
9.6
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.8
Value for money
9.2
Free WiFi
9.5
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Showing 1 – 25
Reviewed: 4 June 2024
Eric
United StatesI loved it
The interior design was very nice
Stayed in June 2024
Reviewed: 3 June 2024
Ingrid
SpainVery good cost benefit for short stay. Staff friendly, excelent breakfast, confortable rooms.
Stayed in May 2024
Reviewed: 30 May 2024
Monique
AustraliaI found our room a little small. I should have upgraded to a bigger one.
The bed was amazing. Such a luxurious feel about it. The towels were so fluffy and soft. Breakfast was great. The pool top spa was perfect!
Stayed in May 2024
Reviewed: 25 May 2024
Caz
AustraliaTraffic outside was absolutely fine no issue at all. The only thing i can say I didn’t like was very noisy between rooms. Could hear next door room.
Breakfast was lovely, had a great variety of food
Stayed in May 2024
Reviewed: 19 May 2024
Amelia
United StatesNo chairs on our balcony
Incredibly comfortable bed and super helpful staff. Be sure to have a drink in the roof too. Best breakfast!
Stayed in May 2024
Reviewed: 16 May 2024
Frank
AustraliaStaff, rooms and professionalism
Stayed in May 2024
Reviewed: 10 May 2024
Helen
United KingdomHonestly no negatives
This is our second stay here, everything about it brought us back! They even gave us a free upgrade for our return. Lovely staff, great location, best breakfast and comfy beds
Stayed in May 2024
Reviewed: 28 April 2024
Martijn
United KingdomAbsolutely brilliant hotel! The central location in Hanoi Old Quarter, the interior, the supercomfy beds, the rooftop bar, the breakfast, everything was fantastic. Most off all the staff.....what a team! Great service from start to finish! 10/10!
Stayed in April 2024
Reviewed: 20 April 2024
Weber
AustriaEverything
Stayed in April 2024
Reviewed: 18 April 2024
Tim
NetherlandsThe service was really outstanding. They are willing to help with everything.
Stayed in April 2024
Reviewed: 17 April 2024
J
MalaysiaWater pressure for the shower was quite low hence hard to control the Hot temperature Lighting in the bathroom was a bit too dim especially when applying for make-up I booked a 'Junior suite' room but the room looks the same as an ordinary room, difference was the balcony Breakfast can be improved in terms of its quality and offerings eg should stick to what the chefs are more comfortable making
Bed & pillows were comfortable so i slept well for the 3 nights despite the busy sound from the streets Staff were quite helpful when being asked for recommendations The ambience of the hotel and room was soft despite its busy surroundings Located close to some nice places of eatery and St Joseph cathedral so good to be able to walk
Stayed in April 2024
Reviewed: 15 April 2024
Craig
AustraliaThe only criticism I have was the room was a touch small. Excellent facilities just a tad small.
The roof top bar was amazing and the staff were incredibly beautiful and helpful. Especially Minh at the rooftop bar. The ladies serving breakfast were so sweet and kind. Excellent location.
Stayed in April 2024
Reviewed: 7 April 2024
Vanessa
AustraliaGreat service, warm welcome, very good bed and pillows, great location, excellent staff. Nice breakfast, very good lunch. Nice bar area, and cold drink upon arrival and departure
Stayed in April 2024
Reviewed: 28 March 2024
Chelsea
AustraliaRooms were a little small but fine.
The location and roof top bar.
Stayed in March 2024
Reviewed: 28 March 2024
Andrew
United KingdomLeaving
Everything went like clockwork,we were picked up at the airport and taken to the hotel,staff were great particularly Aubrey who was very helpful. The room was very well equipped and breakfast was on the top floor with great views. A most enjoyable stay and I would stay there again.
Stayed in March 2024
Reviewed: 21 March 2024
Alun
United KingdomNo fitness centre. But no worries. As plenty to do
Central location. Staff were amazingly kind. Great breakfast and views over city.
Stayed in March 2024
Reviewed: 20 March 2024
Sarah
Thailandlocation
Stayed in March 2024
Reviewed: 19 March 2024
Sharon
New ZealandComplimentary tea and milk was not supplied daily and when asked for milk we were told that we would be charged for anymore given to us the next day.
Breakfast was very good and the location was great
Stayed in March 2024
Reviewed: 17 March 2024
Nina
GermanyLaundry was (comparatively) very expensive, the street was quite noisy
Well-maintained and nice interior, super-clean, nice location, friendly staff. We enjoyed the rooftop hot-tub.
Stayed in March 2024
Reviewed: 16 March 2024
Sylvana
ChileThe team of the hotel were very helpful, nice and supoortive
Stayed in February 2024
Reviewed: 9 March 2024
Remya
United KingdomRoom is a little small and cramped, but still very good. Appreciated having a bathtub, but the shower head is not detachable and the bath drains slowly so it's harder to clean up.
Very beautiful hotel, and the staff were lovely and very attentive! I loved the welcome drink, ginger apricots and wet towel, perfect when arriving after a flight. The room itself is very clean and stylish, The breakfast was excellent! Good choice of selection from buffet and made to order, and their iced Vietnamese coffee was personally my favourite of all I tried. And the breakfast staff especially were excellent. Rooftop was also great view. They also let me leave luggage for a night which was very helpful.
Stayed in March 2024
Reviewed: 4 March 2024
Lisa
United StatesThe rooms are on the small side, but nothing can be done about this due limited space in building
Beautiful inside and out! Great staff and location. Breakfast was good too!
Stayed in March 2024
Reviewed: 28 February 2024
Eloise
United KingdomInterchanging rooms are quite loud
New clean and tidy staff were fab so helpful
Stayed in February 2024
Reviewed: 23 February 2024
Joanna
United KingdomNothing
The hotel was fabulous, clean and a very comfortable bed. The staff went out of their way to be helpful and attentive. They prepared a takeaway breakfast as we had an early flight. Great location in the old town
Stayed in February 2024
Showing 1 – 25
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