The staff were exceptional. They were so welcoming and really helpful when organising tours. Thanks so much!

Stayed in May 2024

Very kind and courteous staff. Very clean and very nice breakfast

Stayed in May 2024

Nothing.

I have visited almost all SE Asian countries and stayed in a bunch of hotels, and I can say that this hotel is the best I stayed in so far, I'll give them a 10 in everything. Great friendly staff that's willing to help with everything. I also arranged 2 trips with them, and both went great! Good breakfast, excellent room with excellent AC and shower. I'll definitely be back.

Stayed in May 2024

Nothing

Perfect location right in the Old Quarter but no noise at all at night. Beds were lovely and comfortable. Staff really friendly and helpful. Great breakfast for $3. Excellent price. We didn’t even check out when we went to Halong Bay just kept our room. We loved our whole stay.

Stayed in May 2024

All good

Location and staff were excellent

Stayed in May 2024

The fact the window was almost fully covered by a wall. The bedroom is not soundproofing. The bedroom a bit small to have two single beds.

The wifi good and the breakfast also good. The beds were very comfortable, one of the bests I have found in Vietnam. Nice staff.

Stayed in May 2024

All good really

The staff was very nice and the price/value proposition fantastic. Breakfast was a la carte and quite nice. Eggs, omelette, pancakes, etc.

Stayed in May 2024

Great staff supporting us with all services, delicious breakfast with variety of choice, perfect location for exploring Hanoi! :) one of the best hotel we stayed in Asia, very good price value ratio

Stayed in May 2024

Nothing

Excellent location, great support esp from Jessica, Anna and Bezo. Very humble and approachable staff. Good breakfast. We arranged our tours/ excursions via Jessica and it was best decision as all went very smoothly. Rooms were clean with all necessities and facilities. Strongly recommend Eliana Ruby Hotel.

Stayed in May 2024

Nothing.

The staff are very friendly. Jessica and Anna were so helpful. They helped us organise transport to Ha Long Bay and the return trip back to Hanoi. Great service...much appreciated :)

Stayed in May 2024

Very kind staff, with good tips to go out and about. I loooooved the beds, had the best sleep ever! Breakfast is good, however in a room that is very closed. A bit overwhelming when you are claustrophobic. Location is the best you can expect, close to everything but in a quiet street.

Stayed in May 2024

Hard working staff. Loved Daisy, Benzo and Jessica!

Stayed in May 2024

Everything was fabulous

The location right in the middle of the old quarter was fabulous. The staff were so helpful with ideas of where to go and places to eat. You are up a little alley full of food vendors and a really good cafe just across the lane.

Stayed in May 2024

Really nice hotel. In a wonderful location. They have a good breakfast. The General Manage, Jessica is a real asset to the hotel. Always so helpful.

Stayed in March 2024

Helpful informed and attentive staff. Location!

Stayed in May 2024

Shower water pressure was low.

Fantastic location…close to everything in the old town (amazing food, all within walking distance), yet quiet (cannot hear the Hà Nội beeping at all). Friendly/Helpful staff.

Stayed in May 2024

favorite hotel in south east Asia! So clean, comfortable, staff was so helpful & accommodating, and in an amazing location. Cannot recommend enough!

Stayed in May 2024

We had trouble with hot water twice but the staff fixed it in a couple of minutes, and then only once we had noise from the construction beneath but it was one morning. The bedroom is quite small but we managed to get away with it without problems.

The location was absolutely perfect, in the middle of everything but quiet at night (except for one night which we had a construction besides but it was only once). Then the staff is very helpful and polite, mostly Benzo and Jessica, they speak english very well and they help you with all your needs. The breakfast deserves a different paragraph. It's AMAZING, there are some buffet options and then a menu which you can choose whatever you want, as many times as you want, and all of it is delicious. Also Sandy the woman who serves it is very sweet. Last but not least, they let you have a shower after check out, which we found the KEY to book this hotel as we left late at night, so this was a huge plus for us.

Stayed in May 2024

Very little to mention here.

Proximity to old quarter! Friendly staff who look after you well.

Stayed in May 2024

None

Location

Stayed in May 2024

N/A

Room was very comfortable and quiet at night which was great considering the location in the middle of the old quarter. Breakfast was very good with plenty of options. Staff were fantastic. Anna at reception was lovely and very helpful even knowing it was my partners birthday and wishing her a happy birthday. Overall it was great value and wonderfully located for exploring Hanoi. Would highly recommend.

Stayed in May 2024

N/A

The hotel is situated in a great part of Hanoi, has clean and comfortable rooms and the staff is very friendly and helpful. The breakfast is very nice and a good start of the day. In addition to the general recommendations about activities in the area, booking tours etc., the hotel staff also went the extra mile to assist me with other travel related questions that came up, which was greatly appreciated.

Stayed in April 2024

The bathroom looked a bit outdated with respect to other places we've been in Vietnam, but still perfectly functional and clean.

Very nice and convenient hotel in Hanoi Old Quarter. The room was very spacious and clean. Handy mini fridge in the room and good breakfast. The staff was very nice.

Stayed in May 2024

Such a friendly people.working there. Great breakfast. If i go.back to Hanoi, i ll go back to this place.

Stayed in May 2024