Nothing was bad.

Very Nice staff, Gave Us some very good advice about the area.

Stayed in May 2024

The staff were friendly and helpful from the moment we stepped into the hotel till we checked out. Lovely welcome drink and fruits! The map and information of the surrounding area were useful. Great location to stay and explore Old Quarter and within walking distance to Hoan Kiem Lake.

Stayed in May 2024

Everything was perfect 👌

- The friendliness of the staff. They were very helpful in booking us taxi, shows, keeping our bags while we traveled through Vietnam. - The lovely breakfast. - The rooftop apéro. - The very comfortable beds. - The location. - .... Thanks again

Stayed in May 2024

Super nice room and all the staff was super helpful. They took care of my every need and helped me with plenty of recommendations that all turned out to be good.

Stayed in May 2024

Nothing

From the welcome by Jimmy to the goodbye from Emma. The stay was lovely, you could not fault anything. Nice welcome drink, lots of local info given. Few mins from the lake. They all could not do enough for you. Room was great. Hotel was a little oasis. Nice roof top bar

Stayed in May 2024

The best part of the hotel is the Staff Jenny and Jimmy need more than 5 stars for their hospitality. The breakfast staff were very attentive as well and always catered to our requirements. Location is FAB in the old Quarter walkable to everything. Thank You for A wonderful stay

Stayed in May 2024

This hotel was a great option in Hanoi! The highlight was the staff who were extremely accommodating and friendly. They helped us book all our activities and genuinely cared about our experience. Great location as well. Walking distance to beer street and walking street. Thank you so much!

Stayed in May 2024

Staff very friendly, drink on arrival and gave some tips on the city. Room was spacious and clean. Rooftop bar very good cocktails. Didn't try the food or spa facilities. There was a party when we were there so pretty loud music. But it was reunification day so made sense. Did end quite early so we could sleep.

Stayed in May 2024

Nothing

The room we stay in was well appointed and very comfortable, breakfast was lovely and fresh with a wide variety . Great location in old Quarter just a short walk to the lake and shops

Stayed in May 2024

We liked everything

The hotel staff were just amazing!! It’s rare to find an entire team so friendly and willing to assist with our every need and desire. Special thanks to Jimmy & Ian for their warm hospitality. You made our stay wonderful. The hotel is centrally located, close to restaurants and markets with modern finishes. Breakfast had a good variety and eggs made as requested. Our favorite spot has to be the skybar where we spent time unwinding after the long hot days. I highly recommend this hotel!

Stayed in April 2024

nothing

Staff were great. Jenny was particularly great.

Stayed in April 2024

Everything was lovely

Stayed in April 2024

The busy streets of Hanoi

Beautiful skybar, and very friendly and helpful staff.

Stayed in April 2024

Nothing

Great room with very comfortable bed. The staff were great! Breakfast also very nice.

Stayed in April 2024

Excellent location and excellent staff! Felt like I was returning home after my Halong Bay trip.

Stayed in April 2024

Loved everything about this hotel. The staff and location was amazing. I will return in the future

Stayed in April 2024

Most comfortable bed ever!

Stayed in April 2024

Range of options for breakfast. Location is very good. Room design is a little awkward, with wash basin outside the bathroom.

Stayed in March 2024

The only thing I would fault would be the massage we booked. The lady doing it was lovely but she spend more time texting on her phone then doing a massage. As she was sitting over me and messaging me with one hand she would have her phone resting on my leg and I would here it vibrate each time she got a message. And afterwards she asks for her tip. Not sure what the tipping culture is in Hanoi. We did give other staff there a nice tip and they never asked but I didn’t like that I was asked for a tip by someone who did a message while texting on her phone.

Absolutely beautiful. Perfect location for Hanoi. Easy access to travel around the old quarter. Staff were so nice. Especially Jimmy the office manager. He was so informative and was able to Asia’s in anything we needed. I have to compliment the staff when we got food. Food was delicious. And quick service with drinks. One of the bar staff joined up for shots and thought us how they cheers and we had such a great laugh. Loved there roof top bar.

Stayed in April 2024

The staff was so friendly and kindly. And location is so good near LAKE.

Stayed in April 2024

Nothing

Very nice staff, hotel is clean and luxury

Stayed in April 2024

Location was just outside the old district and very quiet

Stayed in April 2024

The place was outstanding, you need to try the sky bar, especially at sunset. A great place to stay.

Stayed in April 2024

It was excellent, no complaints from me.

Don’t do a lot of reviews, but in this case, I really need to heap glowing praise on La Nueva, Hanoi. I selected this hotel based on the positive review of the staff as well as its location. I did not fail at any step. Right from the warm greeting from Violet at reception, who personally showed me to the room to the other desk staff who were always ready for a genuine chat. The breakfast is filling to say the least and the staff would almost have my morning coffee and scrambled eggs ready as I walked in. You could not fail to be satisfied by the vast array of food available at breakfast. My go to place of an evening was the skybar. With a full menu available from the restaurant on the 12 floor, as well as the spectacular view over Hanoi’s old quarter as well as the lake, the food was very good. The highlight of the bar was the staff. I was welcomed like an old friend every time I was there (stayed 6 nights). The staff would take time out to chat, ask me what I had done for the day and were genuinely interested. The hotel is about 150m from the lake and the whole area is alive with activity, but the hotel is very personal. Love staying at this place.

Stayed in April 2024