Reviews of Hanoi Emerald Waters Hotel & Spa 4 stars
47 Lo Su, Hoan Kiem, Hanoi, Vietnam
#66 of 867 hotels in Hanoi
Guests' ChoiceReview score
Based on 183 hotel reviews
9.3Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
9.6
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Facilities
8.8
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Staff
9.8
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Value for money
9.3
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Free WiFi
9.3
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Reviewed: 21 May 2024
Ahijit
India14 reviews9.0“A nice comfortable stay”- • Leisure trip
- • Family with young children
- • Connecting Room
- • Stayed 3 nights
- • Submitted via mobile
The breakfast spread and dinner options
The location and the staff
Stayed in May 2024
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Reviewed: 18 May 2024
James
Australia24 reviews3 helpful votes10“Excellent hotel close to lake and shopping”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
No complaints
Excellent helpful friendly staf
Stayed in May 2024
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Reviewed: 4 May 2024
Sk
Switzerland267 reviews72 helpful votes10“11 points to all the super sweet staff.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
Facilities were relatively aged, however renovation to be carried out very soon, as told.
Super sweet hotel staff. The hotel should be proud to have them working there, could see they did their best to make sure their guests were happy, comfortable and had a lovely memorable time in the hotel. Felt so welcomed the moment we arrived ;-) All the front desk staff gave us a big big sweet smileeee and said WELCOME TO OUR HOTEL ! Nice welcome drink after some long traveling ! Breakfast was great, could already eat so early at 6.30am before joining an early day tour. Location was perfect for my bus stop to Sapa, the hotel staff even helped us to carry our luggage to the bus stop, wow, that was more than 5 star service! Amazing.
Stayed in March 2024
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Reviewed: 29 April 2024
Talya
Israel1 review10Exceptional- • Leisure trip
- • Solo traveller
- • Twin Room with View
- • Stayed 1 night
Central location, and yet quite quiet. The room was clean, breakfast was good with vegetarian options. The staff kept my luggage, shared useful travel information, and were welcoming and helpful - beyond my expectations!
Stayed in March 2024
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Reviewed: 19 April 2024
Unnikrishnan
India4 reviews9.0“Great stay amazing food”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 1 night
- • Submitted via mobile
What stands out is the food. The best ever breakfast options I've experienced. The stay and the comfort could be a bit more better considering the cost. Hospitality of the staff was also something that stand out and too good. Overall very happy with the stay
Stayed in April 2024
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Reviewed: 17 April 2024
Carolyn
Singapore6 reviews10“Excellent and strongly recommended!”- • Leisure trip
- • Family with young children
- • Connecting Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Wow! We honestly loved everything at this hotel. Excellent value for money. Beautifully appointed rooms, clean, comfortable, polite staff and great breakfast. Awesome location. Much better than the first hotel we stayed earlier in the trip!
Stayed in April 2024
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Reviewed: 16 April 2024
Youri
Belgium6 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Connecting Room
- • Stayed 1 night
- • Submitted via mobile
The staff is extra helpful and very nice. The bedroom we booked was super comfortable and we had an awesome time
Stayed in April 2024
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Reviewed: 3 April 2024
Helene
United Arab Emirates7 reviews8.0“Great value for money! Bigger rooms than expected! Window rooms were fab!”- • Leisure trip
- • Family with young children
- • Family City View
- • Stayed 1 night
Linen were clean and neat if a bit worn. Staff were very helpful in sorting out an extended stay for a late departure. Very friendly and informative staff.
Great location, relatively big rooms with great facilities. Staff decorated the rooms with little touches that made it seem a bit more special! We did request rooms with windows, which made a big difference. Breakfast was fantastic as had a wide variety of European / Asian dishes. Great value for money.
Stayed in April 2024
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Reviewed: 31 March 2024
Alan
Denmark13 reviews9.0“Amazingly helpfull staff😀”- • Leisure trip
- • Family with young children
- • Connecting Room
- • Stayed 2 nights
- • Submitted via mobile
Great omelet. Spacious rooms.
Stayed in March 2024
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Reviewed: 28 March 2024
Marko
Finland14 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Connecting Room
- • Stayed 6 nights
- • Submitted via mobile
Breakfast is on the 2nd floor and the noise from the kitchen and chairs being moved around can be heard in the (connecting) room just above the space on the 3rd floor. We requested a change of rooms and were lucky to get transferred to the 5th floor where the noise was no longer audible. So, avoid the connecting room on the 3rd floor for peace of mind (unless you're an early bird and like waking up at 6:00AM)
The location and the staff are superb. Didn't have any treatments but they're supposedly very affordable. Breakfast was OK, there's something for everyone. The staff even helped me afterwards in receiving a few online orders on my behalf.
Stayed in March 2024
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Reviewed: 27 March 2024
Kay
Australia11 reviews10“Highly recommend this hotel”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted via mobile
Nothing
Great location Lovely staff Exceptionally good breakfast
Stayed in March 2024
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Reviewed: 25 March 2024
Kimmy
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Family Room
- • Stayed 3 nights
- • Submitted via mobile
Rooms were small and room had no window. Bathroom had no ventilation.
Location close to old quarters
Stayed in February 2024
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Reviewed: 23 March 2024
Satesh
Malaysia12 reviews10“-”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
-
-
Stayed in March 2024
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Reviewed: 21 March 2024
Devjyoti
India8 reviews1 helpful vote9.0“Cosy and comfortable stay in the heart of Hanoi! Recommended!”- • Leisure trip
- • Family with young children
- • Family City View
- • Stayed 3 nights
- • Submitted via mobile
We stayed in a family room with a city view. Some of the corridors leading up to the room and some of the furniture within the room would do well with some attention to maintenance........apart from this small observation, there was hardly anything else to complain about!
The location of the hotel is superb - just a stone's throw from the Hoan Kiem lake and from there on, all around the fun maze of streets that is Hanoi's Old Quarter........though there is bustling activity during the day, the place really comes alive in the evening with a riot of colors provided by the ubiquitous Vietnamese silk lanterns hanging all around.......the hotel in nestled between other buildings on one of these bustling streets and is reasonably well kept.......the charm of the establishment, however, is not just the property but the people manning it......Zoey, Kim, Anna, and Dave at the front desk are extremely warm, cordial, and courteous making their guests feel really welcome.......the breakfast spread has good variety and is sumptuous, the entire team looking after the guests at breakfast is really attentive, the rooms are very clean and the beds are comfortable......we stayed for 3 nights and my kids had a wonderful time at the property.......
Stayed in March 2024
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Reviewed: 21 March 2024
Simon
Netherlands16 reviews3 helpful votes8.0“Lovely enough in the madness of Hanoi, great locatuon and lovely staff.”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted via mobile
Nice eggs and coffee. Staff lovely and very welcoming. Zoey was great, thanks for all the support.
Stayed in March 2024
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Reviewed: 17 March 2024
Jelyn
Hong Kong4 reviews10“We loved staying at Hanoi Emerald Waters Hotel & Spa. The staff was very nice and helpful in providing us informatio”- • Leisure trip
- • People with friends
- • Twin Room with View
- • Stayed 2 nights
- • Submitted via mobile
The property was very nice, the room and the lobby was very clean. The spa was also nice and comfortable.
Stayed in March 2024
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Reviewed: 20 February 2024
Reshmi
Fiji4 reviews10“Excellent service from the staffs . Kim’s service was excellent”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything
Stayed in February 2024
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Reviewed: 2 February 2024
Lucy
United Kingdom5 reviews1 helpful vote10“Amazing staff, perfect location, comfy rooms!”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing I can think of,
Breakfast was great as a fussy eater, j was very happy with my choices Zoey at reception was great! Soo kind, smiley and friendly!
Stayed in November 2023
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Reviewed: 10 January 2024
Ravin
United States2 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Friendly Staff, Great location near Hoan Kiem Lake
Stayed in January 2024
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Reviewed: 9 January 2024
Dean
New Zealand10 reviews9.0“Friendly, comfortable and would recommend to other travelers”- • Leisure trip
- • Couple
- • Honeymoon Suite
- • Stayed 3 nights
- • Submitted via mobile
A little bit dated since we were last there 6 years ago but with covid struggles that was too be expected.
Friendly staff, very good location and good value for money
Stayed in January 2024
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Reviewed: 11 December 2023
Lichun
Taiwan3 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
It's a pity we didn't have a room with window opening to outside. But overall, it's still a pleasant experience staying with them.
Stayed in December 2023
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Reviewed: 10 December 2023
Kohli
United States8 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Twin Room with View
- • Stayed 1 night
The staff was so helpful and friendly
Stayed in December 2023
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Reviewed: 5 December 2023
Rachel
Singapore9 reviews1 helpful vote10“Awesome place!”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing, really loved my stay! Will choose you again if I come back!
Awesome location, near the bus drop off from Sapa and the receptionists were all super kind and helpful. Breakfast was great! My dad forgot his glasses and we were already halfway on the road and they sent one of their staff on motorbike to catch up with us to deliver it. Really awesome service! Thankyou so much!
Stayed in December 2023
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Reviewed: 29 November 2023
Ingrid
Australia1 review10Exceptional- • Leisure trip
- • Solo traveller
- • Junior Suite
- • Stayed 8 nights
- • Submitted via mobile
The breakfast was great
Stayed in October 2023
